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Sales Retention Manager Jobs (NOW HIRING)

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Retention Manager

$85K - $150K/yr

This is also not a sales role. The Retention Manager carries no upsell quota and is positioned to clients as a non-selling resource: "I'm not asking you for a penny. I'm here to solve this. The buck ...

Legacy Capital Services

Retention Manager

Phoenix, AZ · On-site

Position Summary The Sales Manager is a revenue-critical leader responsible for building and driving a high-performance team of Retention Leads and Specialists. This role owns the full retention ...

Legacy Capital Services

Retention Manager

Phoenix, AZ · On-site

Description Position Summary The Sales Manager is a revenue-critical leader responsible for building and driving a high-performance team of Retention Leads and Specialists. This role owns the full ...

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Sales Retention Manager information

See salary details

$27.5K

$75.8K

$142.5K

How much do sales retention manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for sales retention manager in the United States is $75,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $96,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sales Retention Manager, and why are they important?

To thrive as a Sales Retention Manager, you typically need a background in sales, account management, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software (like Salesforce), analytics tools, and retention metrics is essential for monitoring and improving client engagement. Exceptional communication, problem-solving, and negotiation skills are crucial soft skills for building trust and resolving customer concerns. These abilities are vital for reducing churn, maximizing customer lifetime value, and driving sustainable business growth.

How does a Sales Retention Manager typically collaborate with other departments to improve customer retention rates?

A Sales Retention Manager works closely with customer service, marketing, and product teams to develop and implement effective retention strategies. This often involves analyzing customer feedback, identifying churn patterns, and coordinating targeted campaigns or outreach efforts. Regular meetings and data sharing with these departments help ensure a unified approach to addressing customer concerns and enhancing satisfaction. Collaboration is essential for aligning messaging, resolving issues quickly, and developing solutions that encourage long-term customer loyalty.

What does a Sales Retention Manager do?

A Sales Retention Manager is responsible for developing and implementing strategies to retain existing customers and reduce churn. They analyze customer accounts, identify reasons for cancellations or lost sales, and work closely with sales and customer service teams to address issues and improve customer satisfaction. Their goal is to build long-term customer relationships, increase loyalty, and ultimately maximize revenue by ensuring clients continue to use the company’s products or services.

What is the difference between Sales Retention Manager vs Customer Success Manager?

AspectSales Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churn through sales strategiesEnsuring customer satisfaction and long-term success with the product/service
Required SkillsSales techniques, negotiation, account managementCustomer relationship management, communication, problem-solving
Work EnvironmentSales teams, account management departmentsCustomer support, onboarding, account management teams
Common CertificationsSales certifications, CRM trainingCustomer service certifications, CRM proficiency

While both roles focus on client retention, the Sales Retention Manager emphasizes sales strategies to keep clients, whereas the Customer Success Manager concentrates on ensuring customer satisfaction and product adoption for long-term success.

What cities are hiring for Sales Retention Manager jobs? Cities with the most Sales Retention Manager job openings:
What states have the most Sales Retention Manager jobs? States with the most job openings for Sales Retention Manager jobs include:
What job categories do people searching Sales Retention Manager jobs look for? The top searched job categories for Sales Retention Manager jobs are:
Sales Retention Manager jobs near you
Infographic showing various Sales Retention Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $75,848 per year, or $36.5 per hour.
Sales Retention Specialist

Sales Retention Specialist

Hoffer Pest Solutions

Pompano Beach, FL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Sales Retention Specialist

Are you great at building relationships, solving problems, and helping customers find the right solution? Hoffer Pest Solutions is looking for a motivated Sales Retention Specialist to help us retain customers, recover lost opportunities, and grow existing accounts. At Hoffer Pest Solutions, we protect homes and businesses throughout South Florida while delivering Five-Star service and exceptional customer experiences.

What You'll Do:

  • Speak with customers who are considering canceling and help resolve concerns.
  • Reconnect with former customers and follow up on unsold estimates.
  • Identify customers who may need additional support or service recovery.
  • Recommend valuable service upgrades, including pest control, mosquito, lawn, termite, rodent, and commercial services.
  • Partner with Sales, Customer Service, and Operations to create a great customer experience.
  • Build lasting relationships through proactive follow-up and problem-solving.

What We're Looking For:

  • Experience in sales, customer service, retention, account management, or inside sales preferred.
  • Strong communication, follow-up, and relationship-building skills.
  • Comfortable handling customer concerns and difficult conversations.
  • Organized, motivated, and able to manage multiple priorities.
  • Positive attitude with a customer-first mindset.
  • CRM or customer management software experience is a plus.

Why Join Hoffer?

  • Competitive hourly pay plus uncapped incentive opportunities.
  • Growth and advancement opportunities.
  • Supportive, team-focused culture.
  • Industry-leading training and development.
  • A role where your work directly impacts customer satisfaction and company growth.

If you enjoy helping people, finding solutions, and driving results, apply today!

Apply