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Sales Retention information

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$25K

$62.4K

$123K

How much do sales retention jobs pay per year?

As of Jul 10, 2026, the average yearly pay for sales retention in the United States is $62,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sales Retention Specialist, and why are they important?

To thrive as a Sales Retention Specialist, you need strong customer service skills, sales acumen, and a good understanding of account management, often supported by experience in customer-facing roles or related training. Familiarity with CRM software (like Salesforce), call center systems, and retention analytics tools is typically required. Exceptional communication, problem-solving abilities, and resilience under pressure are standout soft skills in this position. These competencies are crucial for building customer loyalty, reducing churn, and meeting retention targets in a competitive sales environment.

What is the difference between Sales Retention vs Customer Service Representative?

AspectSales RetentionCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnAssisting customers with inquiries and issues
Skills NeededSales techniques, relationship managementCommunication, problem-solving
Work EnvironmentSales teams, client accountsCall centers, support desks
Common CertificationsSales certifications, CRM trainingCustomer service certifications

Sales Retention focuses on maintaining customer relationships and reducing churn through sales strategies, while Customer Service Representatives handle customer inquiries and resolve issues. Both roles require strong communication skills but differ in their primary objectives and daily tasks.

What are some common challenges faced in a Sales Retention role, and how are they typically addressed?

Professionals in Sales Retention often encounter challenges such as re-engaging disengaged clients, overcoming customer objections, and managing high volumes of account follow-ups. Success in this role typically involves proactive communication, strong problem-solving skills, and the ability to personalize retention strategies to fit individual client needs. Many organizations support Sales Retention teams with ongoing training, customer relationship management (CRM) tools, and close collaboration with product and customer service teams to address client concerns quickly and effectively.

What are sales retention specialists?

Sales retention specialists are professionals who focus on maintaining and strengthening relationships with existing customers to reduce churn and increase customer loyalty. Their main goal is to understand customer needs, address concerns, and offer solutions or incentives to encourage customers to stay with the company. They often work closely with sales, customer service, and account management teams to identify at-risk customers and implement retention strategies. Strong communication and problem-solving skills are essential in this role.
More about Sales Retention jobs
What are the most commonly searched types of Sales Retention jobs? The most popular types of Sales Retention jobs are:
What states have the most Sales Retention jobs? States with the most job openings for Sales Retention jobs include:
What job categories do people searching Sales Retention jobs look for? The top searched job categories for Sales Retention jobs are:
Sales Retention jobs near you
Infographic showing various Sales Retention job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,441 per year, or $30 per hour.
Sales Retention Specialist

Sales Retention Specialist

Hoffer Pest Solutions

Pompano Beach, FL • On-site

Other

Posted 23 days ago

Job description

Sales Retention Specialist

Are you great at building relationships, solving problems, and helping customers find the right solution? Hoffer Pest Solutions is looking for a motivated Sales Retention Specialist to help us retain customers, recover lost opportunities, and grow existing accounts. At Hoffer Pest Solutions, we protect homes and businesses throughout South Florida while delivering Five-Star service and exceptional customer experiences.

What You'll Do:

  • Speak with customers who are considering canceling and help resolve concerns.
  • Reconnect with former customers and follow up on unsold estimates.
  • Identify customers who may need additional support or service recovery.
  • Recommend valuable service upgrades, including pest control, mosquito, lawn, termite, rodent, and commercial services.
  • Partner with Sales, Customer Service, and Operations to create a great customer experience.
  • Build lasting relationships through proactive follow-up and problem-solving.

What We're Looking For:

  • Experience in sales, customer service, retention, account management, or inside sales preferred.
  • Strong communication, follow-up, and relationship-building skills.
  • Comfortable handling customer concerns and difficult conversations.
  • Organized, motivated, and able to manage multiple priorities.
  • Positive attitude with a customer-first mindset.
  • CRM or customer management software experience is a plus.

Why Join Hoffer?

  • Competitive hourly pay plus uncapped incentive opportunities.
  • Growth and advancement opportunities.
  • Supportive, team-focused culture.
  • Industry-leading training and development.
  • A role where your work directly impacts customer satisfaction and company growth.

If you enjoy helping people, finding solutions, and driving results, apply today!

Apply