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Sales Retention Jobs (NOW HIRING)

ServiceTitan

Sales Retention Specialist

Glendale, CA · On-site +1

... retain their business. Oversee a seamless transition from Sales to Implementation acting as the company equilibrium. Responsibility is inclusive of but not limited to: de-escalating complaints ...

Bluepeak

Inbound Sales & Retention Specialist

The Inbound Sales Specialist will generate company revenue by closing sales over the phone and providing sales solutions with a seamless. customer experience. This critical role will own the customer ...

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Sales Retention information

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$25K

$62.4K

$123K

How much do sales retention jobs pay per year?

As of Jun 15, 2026, the average yearly pay for sales retention in the United States is $62,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What jobs make $1,000,000 a year?

In sales retention roles, earning $1,000,000 annually is rare but possible for top-performing sales executives or enterprise account managers in high-value industries like technology or finance, especially with commissions and bonuses. Such roles often require extensive experience, strong negotiation skills, and a focus on large accounts. High earnings typically depend on commission structures, performance, and the size of the client portfolio.

What job makes $10,000 a month without a degree?

Sales retention roles, especially in high-value industries like software or enterprise services, can pay $10,000 or more monthly through commissions and bonuses. Success in these positions often depends on strong communication skills, industry knowledge, and experience rather than formal degrees.

What are good jobs to transition to from sales?

Sales retention professionals often transition to roles such as account managers, customer success managers, or business development specialists, which leverage skills in client relationship management and communication. Other options include marketing, product management, or sales operations, which may require additional training or certifications but benefit from sales experience. These roles typically involve similar interpersonal skills, strategic thinking, and data analysis.

What are the key skills and qualifications needed to thrive as a Sales Retention Specialist, and why are they important?

To thrive as a Sales Retention Specialist, you need strong customer service skills, sales acumen, and a good understanding of account management, often supported by experience in customer-facing roles or related training. Familiarity with CRM software (like Salesforce), call center systems, and retention analytics tools is typically required. Exceptional communication, problem-solving abilities, and resilience under pressure are standout soft skills in this position. These competencies are crucial for building customer loyalty, reducing churn, and meeting retention targets in a competitive sales environment.

What is the difference between Sales Retention vs Customer Service Representative?

AspectSales RetentionCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnAssisting customers with inquiries and issues
Skills NeededSales techniques, relationship managementCommunication, problem-solving
Work EnvironmentSales teams, client accountsCall centers, support desks
Common CertificationsSales certifications, CRM trainingCustomer service certifications

Sales Retention focuses on maintaining customer relationships and reducing churn through sales strategies, while Customer Service Representatives handle customer inquiries and resolve issues. Both roles require strong communication skills but differ in their primary objectives and daily tasks.

How can I make 2000 a week working from home?

A sales retention role can potentially pay $2,000 or more weekly through commissions, bonuses, and a strong sales pipeline. Success depends on experience, sales skills, and the ability to manage client relationships remotely, often requiring proficiency with CRM tools and excellent communication skills.

What are some common challenges faced in a Sales Retention role, and how are they typically addressed?

Professionals in Sales Retention often encounter challenges such as re-engaging disengaged clients, overcoming customer objections, and managing high volumes of account follow-ups. Success in this role typically involves proactive communication, strong problem-solving skills, and the ability to personalize retention strategies to fit individual client needs. Many organizations support Sales Retention teams with ongoing training, customer relationship management (CRM) tools, and close collaboration with product and customer service teams to address client concerns quickly and effectively.

What are sales retention specialists?

Sales retention specialists are professionals who focus on maintaining and strengthening relationships with existing customers to reduce churn and increase customer loyalty. Their main goal is to understand customer needs, address concerns, and offer solutions or incentives to encourage customers to stay with the company. They often work closely with sales, customer service, and account management teams to identify at-risk customers and implement retention strategies. Strong communication and problem-solving skills are essential in this role.
More about Sales Retention jobs
What are the most commonly searched types of Sales Retention jobs? The most popular types of Sales Retention jobs are:
What states have the most Sales Retention jobs? States with the most job openings for Sales Retention jobs include:
What job categories do people searching Sales Retention jobs look for? The top searched job categories for Sales Retention jobs are:
Sales Retention jobs near you
Infographic showing various Sales Retention job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $62,441 per year, or $30 per hour.
Sales Retention Specialist

Sales Retention Specialist

Block Communications

Northwood, OH

Other

Posted 8 days ago

Job description

Sales Retention Specialist
Job Code
220
FLSA Status
Nonexempt
BCI Company
Position Summary
The Sales Retention Specialist, is responsible for directly servicing the needs of the Buckeye residential customers with general information, billing, and promoting and selling Buckeye products and services to new and existing customers. The CSR2 will provide analysis to advise Buckeye customers on their purchasing decisions with recommendations of technology solutions, thoroughly educates, and demonstrates the advantages of the recommended package. The Sales Retention Specialist 2 maintains a strong customer focus and strives to make all interactions a positive customer experience. The CSR2 reports directly to the assigned Manager, Sales & Support. There are no reports to this position.
Essential Functions
  • Communicating 100% accurate information to customers regarding billing invoices, cycles, procedures and processes;
  • Communicating 100% accurate information to customers regarding general information about our products, services, and the company resulting in a First Call Resolution;
  • Suggestive selling to upgrade customers' services;
  • Participate in continuous sales training to grow sales and retention skill set
  • Retain existing customers by using all tools, techniques and offers available
  • Proficient in meeting and/or exceeding sales goals
  • 100% accuracy on all work performed;
  • Warm transferring of every call that is beyond their skill proficiencies to the correct area of the company whenever possible;
  • 100% accuracy in verifying field appointment times with customers;
  • Rescheduling field appointments as requested by a customer;
  • Completing the Final Notice call out program as assigned;
  • Receiving all incoming telephone correspondence and providing unaided first-call resolution to the customer's requests that are within skill proficiencies, billing system privileges, company policies, and department procedures;
  • Using the PC workstation to access customers' accounts in order to assist customers with their needs;
  • Insuring the confidentiality of all customer information;
  • Working continuously with co-workers as a team to achieve the goals of Customer Operations;
  • Using their own good judgment when servicing the needs of our customers;
  • Actively promoting the sales and retention of the Company's services to our customers and co-workers;
  • Actively pursuing the unauthorized use of the Company's products and services;
  • Meeting the standards set forth by the management of Customer Service;
  • Sending comment cards to customers on a regular basis;
  • Completing Data Entry as assigned;
  • Keeping the department neat and organized;
  • Attendance at monthly department trainings and weekly team meetings as assigned by the Customer Operations Management Team;
  • Accurately recording time sheets and notifying a Call Center Operator when late for work as outlined in the attendance procedure;
  • Following and enforcing the Company's policies and procedures, including the EEO guidelines and safety, at all times;
  • Performing any miscellaneous department duties as needed.
Education and Experience Requirements
  • Previous experience in a customer service environment - required
  • Previous sales experience - required
  • Keyboard Skills - required
  • High School Diploma - required
  • Must be able to pass our comprehensive background and drug screen - required
Core Competencies
  • Agile - Embraces change; adaptable and flexible; sense of urgency;
  • Innovative - Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
  • Customer Focused - External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
  • Collaborative - Teamwork, Proactive knowledge sharing, Constructive Conflict;
  • Accountable - See it, Own it, Solve it, Do it; Hold each other accountable.
Job Specific Competencies
Other Skills and Requirements
  • Maintains punctuality and good attendance;
  • Background record that meets Company standards;
  • Reliable means of transportation at all times.
Working Conditions and Physical Demands
  • Physical Demands:
  • May include walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 20 lbs. is occasionally needed.
  • Working Conditions:
  • Overtime is required and must be approved in advance by the supervisor.
  • Lunch and dinner breaks are assigned daily.
  • If the employee is additionally assigned to work in the Lobby where there are a limited number of employees, an employee who has approved intermittent leave will be temporarily reassigned to a larger work group where the loss of attendance will not cause as great of a hardship for the business. When the intermittent leave has expired, the employee will resume where they were previously assigned.
  • The CSR is required to share a desk (area) with other co-workers.
  • The Company is a drug-free workplace. All employees are required to adhere to the Company's drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
  • The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Use of Company Resources, Equipment and Confidential Information
Company resources, equipment and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of company resources, equipment or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information and/or breaches of confidentiality may be cause for termination of employment.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required and may be expanded or changed to include other duties or responsibilities that management may deem necessary from time to time.

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