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Customer Service Sales Retention Specialist

Boca Raton, FL · On-site

$50K - $60K/yr

This position will handle Retention, Upsell or Billing/Collection calls. A CSR will play a ... Minimum 1 year of customer service and sales experience. * Proven track record of customer first ...

Careington

Retention Specialist

Frisco, TX · Hybrid

The Customer Retention and Sales Specialist play a critical role in both revenue protection and revenue generation. This position is responsible for managing qualified cancellation inquiries ...

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Sales Retention information

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$25K

$62.4K

$123K

How much do sales retention jobs pay per year?

As of Jun 16, 2026, the average yearly pay for sales retention in the United States is $62,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What jobs make $1,000,000 a year?

In sales retention roles, earning $1,000,000 annually is rare but possible for top-performing sales executives or enterprise account managers in high-value industries like technology or finance, especially with commissions and bonuses. Such roles often require extensive experience, strong negotiation skills, and a focus on large accounts. High earnings typically depend on commission structures, performance, and the size of the client portfolio.

What job makes $10,000 a month without a degree?

Sales retention roles, especially in high-value industries like software or enterprise services, can pay $10,000 or more monthly through commissions and bonuses. Success in these positions often depends on strong communication skills, industry knowledge, and experience rather than formal degrees.

What are good jobs to transition to from sales?

Sales retention professionals often transition to roles such as account managers, customer success managers, or business development specialists, which leverage skills in client relationship management and communication. Other options include marketing, product management, or sales operations, which may require additional training or certifications but benefit from sales experience. These roles typically involve similar interpersonal skills, strategic thinking, and data analysis.

What are the key skills and qualifications needed to thrive as a Sales Retention Specialist, and why are they important?

To thrive as a Sales Retention Specialist, you need strong customer service skills, sales acumen, and a good understanding of account management, often supported by experience in customer-facing roles or related training. Familiarity with CRM software (like Salesforce), call center systems, and retention analytics tools is typically required. Exceptional communication, problem-solving abilities, and resilience under pressure are standout soft skills in this position. These competencies are crucial for building customer loyalty, reducing churn, and meeting retention targets in a competitive sales environment.

What is the difference between Sales Retention vs Customer Service Representative?

AspectSales RetentionCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnAssisting customers with inquiries and issues
Skills NeededSales techniques, relationship managementCommunication, problem-solving
Work EnvironmentSales teams, client accountsCall centers, support desks
Common CertificationsSales certifications, CRM trainingCustomer service certifications

Sales Retention focuses on maintaining customer relationships and reducing churn through sales strategies, while Customer Service Representatives handle customer inquiries and resolve issues. Both roles require strong communication skills but differ in their primary objectives and daily tasks.

How can I make 2000 a week working from home?

A sales retention role can potentially pay $2,000 or more weekly through commissions, bonuses, and a strong sales pipeline. Success depends on experience, sales skills, and the ability to manage client relationships remotely, often requiring proficiency with CRM tools and excellent communication skills.

What are some common challenges faced in a Sales Retention role, and how are they typically addressed?

Professionals in Sales Retention often encounter challenges such as re-engaging disengaged clients, overcoming customer objections, and managing high volumes of account follow-ups. Success in this role typically involves proactive communication, strong problem-solving skills, and the ability to personalize retention strategies to fit individual client needs. Many organizations support Sales Retention teams with ongoing training, customer relationship management (CRM) tools, and close collaboration with product and customer service teams to address client concerns quickly and effectively.

What are sales retention specialists?

Sales retention specialists are professionals who focus on maintaining and strengthening relationships with existing customers to reduce churn and increase customer loyalty. Their main goal is to understand customer needs, address concerns, and offer solutions or incentives to encourage customers to stay with the company. They often work closely with sales, customer service, and account management teams to identify at-risk customers and implement retention strategies. Strong communication and problem-solving skills are essential in this role.
More about Sales Retention jobs
What are the most commonly searched types of Sales Retention jobs? The most popular types of Sales Retention jobs are:
What states have the most Sales Retention jobs? States with the most job openings for Sales Retention jobs include:
What job categories do people searching Sales Retention jobs look for? The top searched job categories for Sales Retention jobs are:
Sales Retention jobs near you
Infographic showing various Sales Retention job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $62,441 per year, or $30 per hour.

VICE PRESIDENT, SALES & RETENTION TRANSFORMATION LEAD

Compass Group

Charlotte, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,058 frontline employees who took The Breakroom Quiz

292nd of 428 rated business services

Job description

A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
Compass Group is seeking a visionary and dynamic Vice President, Sales & Retention Transformation to lead the reinvention of our sales and retention organization. This critical executive will spearhead a multi-faceted technology rollout, directly impacting the evolution of our people, processes, and performance in an era defined by rapid AI and digital acceleration.
Job Overview
As the Vice President of Sales & Retention Transformation, you will be the chief architect of change for the National Sales and Strategic Alliance Group (SAG). Tasked with leading the end-to-end transformation of our sales and retention functions, you will drive organizational agility, optimize operational efficiency, and champion the ongoing evolution of our workforce. Your leadership will ensure seamless adoption of advanced technologies, including AI-powered sales and retention solutions, enabling our teams to exceed their potential in a fast-changing market.
Key Responsibilities
  • Transformation Leadership: Design and execute a comprehensive change management strategy for a multi-dimensional technology rollout aimed at simplifying processes, increasing efficiency, and reimagining the roles of Sellers and Retention Specialists.
  • AI & Technology Integration: Champion the implementation of AI, CRM, digital enablement, and data-driven decision tools across sectorized sales and retention teams. Lead efforts to embed digital selling capabilities and elevate pipeline hygiene and client targeting.
  • Evolution of Roles: Define and guide the future of sales and retention functions, ensuring clarity in role accountability and supporting the transition to digitally empowered, agile teams.
  • Change Management Excellence: Steer teams through transformation with empathy and rigor. Collaborate with HR, Strategic projects, Communications, and executive leadership to socialize changes, ensuring alignment with business objectives and long-term scalability.
  • Cross-Functional Collaboration: Partner with executive stakeholders, sector leads, and support functions to align transformation initiatives with Compass Group's strategic vision and financial targets.
  • Performance Measurement & Optimization: Establish and monitor key performance indicators to track progress, refine strategies, and support continuous improvement. Leverage feedback loops to iterate and evolve transformational phases.
  • Organizational Design: Lead the ongoing optimization of team structures within Sales, Retention, Sales Support, and Enablement. Ensure the effective alignment of resources with AI and technology enhancements.

Qualifications and Experience
  • 15+ years of progressive leadership experience in sales transformation, retention strategy, and revenue growth optimization within large, sectorized, or highly matrixed organizations.
  • Demonstrated success driving large-scale change management initiatives in multi-faceted technology environments, preferably with direct oversight of AI and digital sales enablement projects.
  • Deep expertise in sales process optimization, digital transformation, organizational redesign, and the implementation of CRM, analytics, and AI-powered solutions.
  • Proven ability to lead, motivate, and influence cross-functional teams and senior stakeholders in fast-paced, complex business settings.
  • Exceptional strategic thinking, with a future-focused mindset and a track record of shaping scalable, market-leading organizations.
  • Outstanding communication and collaboration skills, with the ability to translate vision into action at every level of the organization.

Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Compass Corporate maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1450169
Compass Corporate
Jonee Love
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