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Sales Retention Jobs in Michigan (NOW HIRING)

Stonewall Road Automotive Group

Inside Sales Retail

Burton, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Promotes customer satisfaction and retention, as well as growth of existing and new business. * Provides strong leadership in order to cultivate and maintain a productive work culture. * Prior sales ...

AAA Auto Club Group

Insurance Sales Agent - Livonia

Livonia, MI

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sales, Retention & Revenue Growth: Own the sale and ongoing service of ACGbranded and brokered insurance products, memberships, and financial products within a hightraffic ACG branch; uncover ...

AAA Auto Club Group

Insurance Sales Agent - Livonia

Livonia, MI · On-site

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sales, Retention & Revenue Growth: Own the sale and ongoing service of ACG-branded and brokered insurance products, memberships, and financial products within a high-traffic ACG branch; uncover ...

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Showing results 1-20

All JobsSales Retention JobsSales Retention Jobs in Michigan

Sales Retention information

See Michigan salary details

$21.8K

$54.4K

$107.2K

How much do sales retention jobs pay per year?

As of Aug 15, 2026, the average yearly pay for sales retention in Michigan is $54,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $85,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a sales retention specialist?

To thrive as a Sales Retention Specialist, you need strong customer service skills, sales acumen, and a good understanding of account management, often supported by experience in customer-facing roles or related training. Familiarity with CRM software (like Salesforce), call center systems, and retention analytics tools is typically required. Exceptional communication, problem-solving abilities, and resilience under pressure are standout soft skills in this position. These competencies are crucial for building customer loyalty, reducing churn, and meeting retention targets in a competitive sales environment.

What is the difference between Sales Retention vs Customer Service Representative?

AspectSales RetentionCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnAssisting customers with inquiries and issues
Skills NeededSales techniques, relationship managementCommunication, problem-solving
Work EnvironmentSales teams, client accountsCall centers, support desks
Common CertificationsSales certifications, CRM trainingCustomer service certifications

Sales Retention focuses on maintaining customer relationships and reducing churn through sales strategies, while Customer Service Representatives handle customer inquiries and resolve issues. Both roles require strong communication skills but differ in their primary objectives and daily tasks.

What are some common challenges faced in a sales retention role, and how are they typically addressed?

Professionals in Sales Retention often encounter challenges such as re-engaging disengaged clients, overcoming customer objections, and managing high volumes of account follow-ups. Success in this role typically involves proactive communication, strong problem-solving skills, and the ability to personalize retention strategies to fit individual client needs. Many organizations support Sales Retention teams with ongoing training, customer relationship management (CRM) tools, and close collaboration with product and customer service teams to address client concerns quickly and effectively.

What is a sales retention specialist?

Sales retention specialists are professionals who focus on maintaining and strengthening relationships with existing customers to reduce churn and increase customer loyalty. Their main goal is to understand customer needs, address concerns, and offer solutions or incentives to encourage customers to stay with the company. They often work closely with sales, customer service, and account management teams to identify at-risk customers and implement retention strategies. Strong communication and problem-solving skills are essential in this role.

What are the most commonly searched types of Sales Retention jobs in Michigan?

The most popular types of Sales Retention jobs in Michigan are:

What are popular job titles related to Sales Retention jobs in Michigan?

For Sales Retention jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Sales Retention jobs in Michigan look for?

The top searched job categories for Sales Retention jobs in Michigan are:

Sales Retention jobs near you
Infographic showing various Sales Retention job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,423 per year, or $26.2 per hour.

Eastern Region - Inbound Retention Specialist - Sales - US Remote

Yelp, Inc.

Grand Rapids, MI • On-site, Remote

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Yelp rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

Summary:

* Please note that while this role will operate remotely, it is required that the candidate resides in the Eastern region of the United States. This includes candidates residing in Eastern or Central Time Zones.*

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes. 

What you'll do:

    • You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support

    • You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers

    • You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics

    • You will use strong listening and conflict resolution skills to handle escalated clients

    • You will become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success

    • You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees

    • You will remain organized and efficient in a fast-paced environment

    • You will consistently achieve/exceed monthly goals

    • Use Chatbench, Yelp's internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections
What it takes to succeed:
  • You have a Bachelor's Degree or 3+ years of relevant client facing experience
  • You are technically proficient with computers and information systems
  • You have strong communication skills (verbal and written)
  • You excel with problem solving and troubleshooting
  • You have experience in account management, sales, advertising, or small business (preferred)
  • You have a love for local businesses and understand their importance in local economies
  • You have excellent time management and organizational skills with the ability to track and complete numerous details
  • You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • You have the ability to strike a balance between consulting and supporting as needed
  • You are willing to receive and implement feedback
  • You have the ability to embrace a fast paced and always-changing environment
What you'll get:
  • Effective your first day: Medical, vision, and dental 
  • Mental health support and services via Modern Health
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Work from home reimbursement
  • The base salary is $50,000 + performance based incentives
Closing:At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.  We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice Notice to Washington Applicants - Washington State Fair Chance Act #LI-RemoteEmployment Type: FULL_TIME

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