Customer Retention Manager
Southfield, MI · On-site
The primary responsibility of a customer retention manager is developing strategies to keep ... a sales and customer service capacity. • Respond to inbound calls and certified mail ...
Customer Retention Manager
Southfield, MI · On-site
The primary responsibility of a customer retention manager is developing strategies to keep ... a sales and customer service capacity. • Respond to inbound calls and certified mail ...
Effectively support the retention process when needed in both a sales and customer service capacity ... Responsible for creating and managing an account penetration plan that is in line with the company ...
Effectively support the retention process when needed in both a sales and customer service capacity ... Responsible for creating and managing an account penetration plan that is in line with the company ...
Eastern Region - Inbound Retention Specialist - Sales - US Remote
Grand Rapids, MI · On-site +1
$50K/yr
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting ... You have experience in account management, sales, advertising, or small business (preferred) * You ...
Eastern Region - Inbound Retention Specialist - Sales - US Remote
Grand Rapids, MI · On-site +1
$50K/yr
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting ... You have experience in account management, sales, advertising, or small business (preferred) * You ...
Eastern Region - Inbound Retention Specialist - Sales - US Remote
Detroit, MI · On-site +1
$50K/yr
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting ... You have experience in account management, sales, advertising, or small business (preferred) * You ...
Eastern Region - Inbound Retention Specialist - Sales - US Remote
Detroit, MI · On-site +1
$50K/yr
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting ... You have experience in account management, sales, advertising, or small business (preferred) * You ...
Through effective management of inbound call requests and proactive customer outreach, the AA ... Controls sales assignments by allocating necessary time to retention and acquisition goals ...
Through effective management of inbound call requests and proactive customer outreach, the AA ... Controls sales assignments by allocating necessary time to retention and acquisition goals ...
Through effective management of inbound call requests and proactive customer outreach, the AA ... Controls sales assignments by allocating necessary time to retention and acquisition goals ...
Through effective management of inbound call requests and proactive customer outreach, the AA ... Controls sales assignments by allocating necessary time to retention and acquisition goals ...
Eastern Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote
Detroit, MI · On-site +1
$50K/yr
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting ... You have experience in account management, sales, advertising, or small business (preferred) * You ...
Eastern Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote
Detroit, MI · On-site +1
$50K/yr
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting ... You have experience in account management, sales, advertising, or small business (preferred) * You ...
Through effective management of inbound call requests and proactive customer outreach, the AA ... Controls sales assignments by allocating necessary time to retention and acquisition goals ...
Through effective management of inbound call requests and proactive customer outreach, the AA ... Controls sales assignments by allocating necessary time to retention and acquisition goals ...
Through effective management of inbound call requests and proactive customer outreach, the AA ... Controls sales assignments by allocating necessary time to retention and acquisition goals ...
Through effective management of inbound call requests and proactive customer outreach, the AA ... Controls sales assignments by allocating necessary time to retention and acquisition goals ...
Inside Sales Retail
Clinton Township, MI · On-site
Promotes customer satisfaction and retention, as well as growth of existing and new business ... Work to attain sales objectives of the center as defined by management. Inside Sales Compensation ...
Inside Sales Retail
Clinton Township, MI · On-site
Promotes customer satisfaction and retention, as well as growth of existing and new business ... Work to attain sales objectives of the center as defined by management. Inside Sales Compensation ...
Inside Sales Retail
Burton, MI · On-site
Promotes customer satisfaction and retention, as well as growth of existing and new business ... Work to attain sales objectives of the center as defined by management. Inside Sales Compensation ...
Inside Sales Retail
Burton, MI · On-site
Promotes customer satisfaction and retention, as well as growth of existing and new business ... Work to attain sales objectives of the center as defined by management. Inside Sales Compensation ...
Promotes customer satisfaction and retention, as well as growth of existing and new business ... Work to attain sales objectives of the center as defined by management. Inside Sales Compensation ...
Promotes customer satisfaction and retention, as well as growth of existing and new business ... Work to attain sales objectives of the center as defined by management. Inside Sales Compensation ...
Promotes customer satisfaction and retention, as well as growth of existing and new business ... Work to attain sales objectives of the center as defined by management. Inside Sales Compensation ...
Promotes customer satisfaction and retention, as well as growth of existing and new business ... Work to attain sales objectives of the center as defined by management. Inside Sales Compensation ...
Account Manager
Grand Rapids, MI · On-site
Outbound calls to existing customers with objective of building customer loyalty and sales retention. * Understand existing customers, qualify their needs, establish relationships and exceeds goals ...
Account Manager
Grand Rapids, MI · On-site
Outbound calls to existing customers with objective of building customer loyalty and sales retention. * Understand existing customers, qualify their needs, establish relationships and exceeds goals ...
Outbound calls to existing customers with objective of building customer loyalty and sales retention. Understand existing customers, qualify their needs, establish relationships and exceeds goals and ...
Outbound calls to existing customers with objective of building customer loyalty and sales retention. Understand existing customers, qualify their needs, establish relationships and exceeds goals and ...
Description and Requirements Responsible for driving business sales, retention and growing existing client revenue. Manage client relationships and drive profitability, satisfaction, and organic ...
Description and Requirements Responsible for driving business sales, retention and growing existing client revenue. Manage client relationships and drive profitability, satisfaction, and organic ...
Key Responsibilities * Build, grow, and manage your own insurance agency business * Develop ... Meet and exceed sales, retention, and business growth goals What Michigan Farm Bureau Insurance ...
Quick apply
Key Responsibilities * Build, grow, and manage your own insurance agency business * Develop ... Meet and exceed sales, retention, and business growth goals What Michigan Farm Bureau Insurance ...
Key Responsibilities * Build, grow, and manage your own insurance agency business * Develop ... Meet and exceed sales, retention, and business growth goals What Michigan Farm Bureau Insurance ...
Quick apply
Key Responsibilities * Build, grow, and manage your own insurance agency business * Develop ... Meet and exceed sales, retention, and business growth goals What Michigan Farm Bureau Insurance ...
Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a ... Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is ...
Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a ... Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is ...
Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a ... Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is ...
Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a ... Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is ...
Sales Retention Manager information
What skills and qualifications are needed to be a sales retention manager?
To thrive as a Sales Retention Manager, you typically need a background in sales, account management, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software (like Salesforce), analytics tools, and retention metrics is essential for monitoring and improving client engagement. Exceptional communication, problem-solving, and negotiation skills are crucial soft skills for building trust and resolving customer concerns. These abilities are vital for reducing churn, maximizing customer lifetime value, and driving sustainable business growth.
How does a sales retention manager collaborate with other departments to improve customer retention rates?
A Sales Retention Manager works closely with customer service, marketing, and product teams to develop and implement effective retention strategies. This often involves analyzing customer feedback, identifying churn patterns, and coordinating targeted campaigns or outreach efforts. Regular meetings and data sharing with these departments help ensure a unified approach to addressing customer concerns and enhancing satisfaction. Collaboration is essential for aligning messaging, resolving issues quickly, and developing solutions that encourage long-term customer loyalty.
What does a sales retention manager do?
A Sales Retention Manager is responsible for developing and implementing strategies to retain existing customers and reduce churn. They analyze customer accounts, identify reasons for cancellations or lost sales, and work closely with sales and customer service teams to address issues and improve customer satisfaction. Their goal is to build long-term customer relationships, increase loyalty, and ultimately maximize revenue by ensuring clients continue to use the company’s products or services.
What is the difference between Sales Retention Manager vs Customer Success Manager?
| Aspect | Sales Retention Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Retaining existing clients and reducing churn through sales strategies | Ensuring customer satisfaction and long-term success with the product/service |
| Required Skills | Sales techniques, negotiation, account management | Customer relationship management, communication, problem-solving |
| Work Environment | Sales teams, account management departments | Customer support, onboarding, account management teams |
| Common Certifications | Sales certifications, CRM training | Customer service certifications, CRM proficiency |
While both roles focus on client retention, the Sales Retention Manager emphasizes sales strategies to keep clients, whereas the Customer Success Manager concentrates on ensuring customer satisfaction and product adoption for long-term success.
What are popular job titles related to Sales Retention Manager jobs in Michigan?
For Sales Retention Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Sales Retention Manager jobs in Michigan look for?
The top searched job categories for Sales Retention Manager jobs in Michigan are:
What cities in Michigan are hiring for Sales Retention Manager jobs?
Cities in Michigan with the most Sales Retention Manager job openings:
GFL Environmental rating
6.9
Based on 172 frontline employees who took The Breakroom Quiz
44th of 90 rated recycling and waste
Job description
The primary responsibility of a customer retention manager is developing strategies to keep existing customers loyal, reducing customer churn, and maximizing long-term revenue
Key Responsibilities:
• Maintain and retain existing customers by building long lasting business relationships.
• Effectively support the retention process when needed in both a sales and customer service capacity.
• Respond to inbound calls and certified mail cancellations letters; contact appropriate departments if customer cannot be retained.
• Perform contractual resign of agreements with existing customers.
• Maintain an awareness of market behavior and competitive trends in a designated market to anticipate changing customer needs.
• Negotiate with all customers to retain the relationship and associated revenue during pricing initiatives.
• Maintain thorough knowledge of company's available services per lines of business, pricing structures, and offer additional services specified by customer.
• Increase company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activities.
• Partner with Customer Service and Operations department.
• Perform site visits.
• Responsible for an effective and collaborative hand off process from new account attainment to existing account development.
• Responsible for creating and managing an account penetration plan that is in line with the company's growth objectives.
• Utilize Salesforce on a daily basis, scheduling and documenting all activities for new business opportunities.
• Responsible for achieving and/or exceeding monthly retention and growth quota.
• Assist accounts receivable with collection efforts and activities.
• Performs other job-related duties as assigned.
Qualifications:
• High School Diploma or GED.
• Five (5) or more years' experience of consultative sales or customer retention experience.
• Microsoft Office experience.
• Salesforce or other CRM experience.
• Valid state-issued driver's license.
Knowledge, Skills, & Abilities:
• Ability to generate and manage leads, opportunities, and contract negotiations to close business.
• Effective influential, selling, and closing skills.
• Ability to read, write, and comprehend reports and associated documents.
• Ability to understand and follow oral and written instructions.
• Ability to prioritize workload and meet time sensitive deadlines.
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality.
• Strong interpersonal skills, including effective presentation and listening skills.
• Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Excellent analytical, attention to detail, and problem-solving skills.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
Key Responsibilities:
• Maintain and retain existing customers by building long lasting business relationships.
• Effectively support the retention process when needed in both a sales and customer service capacity.
• Respond to inbound calls and certified mail cancellations letters; contact appropriate departments if customer cannot be retained.
• Perform contractual resign of agreements with existing customers.
• Maintain an awareness of market behavior and competitive trends in a designated market to anticipate changing customer needs.
• Negotiate with all customers to retain the relationship and associated revenue during pricing initiatives.
• Maintain thorough knowledge of company's available services per lines of business, pricing structures, and offer additional services specified by customer.
• Increase company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activities.
• Partner with Customer Service and Operations department.
• Perform site visits.
• Responsible for an effective and collaborative hand off process from new account attainment to existing account development.
• Responsible for creating and managing an account penetration plan that is in line with the company's growth objectives.
• Utilize Salesforce on a daily basis, scheduling and documenting all activities for new business opportunities.
• Responsible for achieving and/or exceeding monthly retention and growth quota.
• Assist accounts receivable with collection efforts and activities.
• Performs other job-related duties as assigned.
Qualifications:
• High School Diploma or GED.
• Five (5) or more years' experience of consultative sales or customer retention experience.
• Microsoft Office experience.
• Salesforce or other CRM experience.
• Valid state-issued driver's license.
Knowledge, Skills, & Abilities:
• Ability to generate and manage leads, opportunities, and contract negotiations to close business.
• Effective influential, selling, and closing skills.
• Ability to read, write, and comprehend reports and associated documents.
• Ability to understand and follow oral and written instructions.
• Ability to prioritize workload and meet time sensitive deadlines.
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality.
• Strong interpersonal skills, including effective presentation and listening skills.
• Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Excellent analytical, attention to detail, and problem-solving skills.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
What GFL Environmental employees say
Pay
Benefits
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About GFL Environmental
Sourced by ZipRecruiter
Industry
Environmental quality programs administration and environmental consulting services
Company size
10,000+ Employees
Headquarters location
Vaughan, ON, CA