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Sales Retention Manager Jobs (NOW HIRING)

Republic Services

Area Retention Supervisor

The Area Retention Supervisor assists the Area Retention Manager with planning, organizing ... Ensure the sales professionals' effective use of the Company's Contact Relationship Management tool ...

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Sales Retention Manager information

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$27.5K

$75.8K

$142.5K

How much do sales retention manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for sales retention manager in the United States is $75,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $96,500.00 per year, depending on experience, location, and employer.

What does a sales retention manager do?

A Sales Retention Manager is responsible for developing and implementing strategies to retain existing customers and reduce churn. They analyze customer accounts, identify reasons for cancellations or lost sales, and work closely with sales and customer service teams to address issues and improve customer satisfaction. Their goal is to build long-term customer relationships, increase loyalty, and ultimately maximize revenue by ensuring clients continue to use the company’s products or services.

What skills and qualifications are needed to be a sales retention manager?

To thrive as a Sales Retention Manager, you typically need a background in sales, account management, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software (like Salesforce), analytics tools, and retention metrics is essential for monitoring and improving client engagement. Exceptional communication, problem-solving, and negotiation skills are crucial soft skills for building trust and resolving customer concerns. These abilities are vital for reducing churn, maximizing customer lifetime value, and driving sustainable business growth.

How does a sales retention manager collaborate with other departments to improve customer retention rates?

A Sales Retention Manager works closely with customer service, marketing, and product teams to develop and implement effective retention strategies. This often involves analyzing customer feedback, identifying churn patterns, and coordinating targeted campaigns or outreach efforts. Regular meetings and data sharing with these departments help ensure a unified approach to addressing customer concerns and enhancing satisfaction. Collaboration is essential for aligning messaging, resolving issues quickly, and developing solutions that encourage long-term customer loyalty.

What is the difference between Sales Retention Manager vs Customer Success Manager?

AspectSales Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churn through sales strategiesEnsuring customer satisfaction and long-term success with the product/service
Required SkillsSales techniques, negotiation, account managementCustomer relationship management, communication, problem-solving
Work EnvironmentSales teams, account management departmentsCustomer support, onboarding, account management teams
Common CertificationsSales certifications, CRM trainingCustomer service certifications, CRM proficiency

While both roles focus on client retention, the Sales Retention Manager emphasizes sales strategies to keep clients, whereas the Customer Success Manager concentrates on ensuring customer satisfaction and product adoption for long-term success.

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What job categories do people searching Sales Retention Manager jobs look for?

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Sales Retention Manager jobs near you
Infographic showing various Sales Retention Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $75,848 per year, or $36.5 per hour.

Customer Retention Manager

GFL Environmental

Southfield, MI

Full-time

Posted 20 days ago

GFL Environmental rating

6.9

Company rating: 6.9 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

45th of 91 rated recycling and waste

Job description

The primary responsibility of a customer retention manager is developing strategies to keep existing customers loyal, reducing customer churn, and maximizing long-term revenue


Key Responsibilities:
Maintain and retain existing customers by building long lasting business relationships.
Effectively support the retention process when needed in both a sales and customer service capacity.
Respond to inbound calls and certified mail cancellations letters; contact appropriate departments if customer cannot be retained.
Perform contractual resign of agreements with existing customers.
Maintain an awareness of market behavior and competitive trends in a designated market to anticipate changing customer needs.
Negotiate with all customers to retain the relationship and associated revenue during pricing initiatives.
Maintain thorough knowledge of company's available services per lines of business, pricing structures, and offer additional services specified by customer.
Increase company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activities.
Partner with Customer Service and Operations department.
Perform site visits.
Responsible for an effective and collaborative hand off process from new account attainment to existing account development.
Responsible for creating and managing an account penetration plan that is in line with the company's growth objectives.
Utilize Salesforce on a daily basis, scheduling and documenting all activities for new business opportunities.
Responsible for achieving and/or exceeding monthly retention and growth quota.
Assist accounts receivable with collection efforts and activities.
Performs other job-related duties as assigned.


Qualifications:
High School Diploma or GED.
Five (5) or more years' experience of consultative sales or customer retention experience.
Microsoft Office experience.
Salesforce or other CRM experience.
Valid state-issued driver's license.


Knowledge, Skills, & Abilities:
Ability to generate and manage leads, opportunities, and contract negotiations to close business.
Effective influential, selling, and closing skills.
Ability to read, write, and comprehend reports and associated documents.
Ability to understand and follow oral and written instructions.
Ability to prioritize workload and meet time sensitive deadlines.
Strong work ethic, demonstrating integrity, trust, and maintain confidentiality.
Strong interpersonal skills, including effective presentation and listening skills.
Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Excellent analytical, attention to detail, and problem-solving skills.


We thank you for your interest. Only those selected for an interview will be contacted.


GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.


This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.


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