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Sales Retention Manager Jobs in Utah (NOW HIRING)

Troon

Membership Sales & Marketing Manager

Midway, UT

Essential Duties and Responsibilities Membership Sales & Retention * Develop and execute membership ... Manage membership onboarding, renewals, freezes, cancellations, and membership changes. * Maintain ...

TDS Telecom

Consumer Sales Representative-Retail

Cedar City, UT · On-site

$17.66 - $26.48/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Exceeds retention goals, by using save techniques that involve negotiation & interpersonal ... Cash Management Procedures - Consumer Retail must closely follow cash management procedures to ...

TDS Telecom

Consumer Sales Representative-Retail

Cedar City, UT

$17.66 - $26.48/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Exceeds retention goals, by using save techniques that involve negotiation & interpersonal ... Cash Management Procedures - Consumer Retail must closely follow cash management procedures to ...

Victra

General Manager

South Jordan, UT · On-site

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Providing ongoing sales training and support for your team to exceed sales, retention, quality, and ... Management experience in a commissions-based sales environment. * Proven track record of achieving ...

Victra

General Manager

Harrisville, UT · On-site

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Providing ongoing sales training and support for your team to exceed sales, retention, quality, and ... Management experience in a commissions-based sales environment. * Proven track record of achieving ...

VASA Fitness

General Manager

West Valley City, UT · On-site

$60K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

JOIN OUR TEAM AS A GENERAL MANAGER! This is a high-impact leadership role responsible for running ... sales, retention, and operational results--the greater your earning potential. WHAT WE'RE LOOKING ...

VASA Fitness

General Manager

Bountiful, UT · On-site

$60K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

JOIN OUR TEAM AS A GENERAL MANAGER! This is a high-impact leadership role responsible for running ... sales, retention, and operational results--the greater your earning potential. WHAT WE'RE LOOKING ...

USI Holdings Corporation

P&C Producer

Salt Lake City, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for driving business sales, retention and growing existing client revenue. Manage client relationships and drive profitability, satisfaction, and organic growth. Responsibilities: • ...

USI Holdings Corporation

EB Producer

Salt Lake City, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for driving business sales, retention and growing existing client revenue. Manage client relationships and drive profitability, satisfaction, and organic growth. Responsibilities:

Kenect

Customer Retention Specialist

Pleasant Grove, UT · On-site

$12.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

Managed a pipeline of 100+ customer account cancellation requests, identifying root causes ... Collaborate with cross-functional teams (Accounting, Product, Support, Sales, CS) to escalate ...

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Sales Retention Manager information

What skills and qualifications are needed to be a sales retention manager?

To thrive as a Sales Retention Manager, you typically need a background in sales, account management, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software (like Salesforce), analytics tools, and retention metrics is essential for monitoring and improving client engagement. Exceptional communication, problem-solving, and negotiation skills are crucial soft skills for building trust and resolving customer concerns. These abilities are vital for reducing churn, maximizing customer lifetime value, and driving sustainable business growth.

How does a sales retention manager collaborate with other departments to improve customer retention rates?

A Sales Retention Manager works closely with customer service, marketing, and product teams to develop and implement effective retention strategies. This often involves analyzing customer feedback, identifying churn patterns, and coordinating targeted campaigns or outreach efforts. Regular meetings and data sharing with these departments help ensure a unified approach to addressing customer concerns and enhancing satisfaction. Collaboration is essential for aligning messaging, resolving issues quickly, and developing solutions that encourage long-term customer loyalty.

What does a sales retention manager do?

A Sales Retention Manager is responsible for developing and implementing strategies to retain existing customers and reduce churn. They analyze customer accounts, identify reasons for cancellations or lost sales, and work closely with sales and customer service teams to address issues and improve customer satisfaction. Their goal is to build long-term customer relationships, increase loyalty, and ultimately maximize revenue by ensuring clients continue to use the company’s products or services.

What is the difference between Sales Retention Manager vs Customer Success Manager?

AspectSales Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churn through sales strategiesEnsuring customer satisfaction and long-term success with the product/service
Required SkillsSales techniques, negotiation, account managementCustomer relationship management, communication, problem-solving
Work EnvironmentSales teams, account management departmentsCustomer support, onboarding, account management teams
Common CertificationsSales certifications, CRM trainingCustomer service certifications, CRM proficiency

While both roles focus on client retention, the Sales Retention Manager emphasizes sales strategies to keep clients, whereas the Customer Success Manager concentrates on ensuring customer satisfaction and product adoption for long-term success.

What are popular job titles related to Sales Retention Manager jobs in Utah?

For Sales Retention Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Sales Retention Manager jobs in Utah look for?

The top searched job categories for Sales Retention Manager jobs in Utah are:

What cities in Utah are hiring for Sales Retention Manager jobs?

Cities in Utah with the most Sales Retention Manager job openings:

Sales Retention Manager jobs near you
Infographic showing various Sales Retention Manager job openings in Utah as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution.

Western Region - Inbound Retention Specialist - Sales - US Remote

Yelp, Inc.

Salt Lake City, UT • Remote

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Yelp rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

Summary:

*Please note that while this role will operate remotely, it is required that the candidate resides in the Western region of the United States. This includes candidates residing in Pacific or Mountain time zones. At this time we are not considering candidates in the Bay Area*

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes. 

What you'll do:

    • You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support

    • You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers

    • You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics

    • You will use strong listening and conflict resolution skills to handle escalated clients

    • You will become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success

    • You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees

    • You will remain organized and efficient in a fast-paced environment

    • You will consistently achieve/exceed monthly goals

    • Use Chatbench, Yelp's internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections
What it takes to succeed:
  • You have a Bachelor's Degree or 3+ years of relevant client facing experience
  • You are technically proficient with computers and information systems
  • You have strong communication skills (verbal and written)
  • You excel with problem solving and troubleshooting
  • You have experience in account management, sales, advertising, or small business (preferred)
  • You have a love for local businesses and understand their importance in local economies
  • You have excellent time management and organizational skills with the ability to track and complete numerous details
  • You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • You have the ability to strike a balance between consulting and supporting as needed
  • You are willing to receive and implement feedback
  • You have the ability to embrace a fast paced and always-changing environment
What you'll get:
  • Effective your first day: Medical, vision, and dental 
  • Mental health support and services via Modern Health
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Work from home reimbursement
  • The base salary is $50,000 + performance based incentives
Closing:At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.  We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice Notice to Washington Applicants - Washington State Fair Chance Act #LI-RemoteEmployment Type: FULL_TIME

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