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Sales Retention Manager Jobs (NOW HIRING)

Guardian Alarm

Customer Retention Manager

Southfield, MI · On-site

$13 - $18/hr

The Customer Retention Manager is responsible for leading Guardian Alarm's customer retention team ... Partner with Sales, Service, Billing, Monitoring, Operations, and other departments to support ...

AT&T

Manager-Sales Retention

Atlanta, GA

$55K - $82K/yr

Our Manager-Sales Retention earn between $55,000 - $82,600 + up to $23,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers.

Posted today

Guardian Alarm

Customer Retention Manager

Southfield, MI · On-site

$13 - $18/hr

The Customer Retention Manager is responsible for leading Guardian Alarm's customer retention team ... Partner with Sales, Service, Billing, Monitoring, Operations, and other departments to support ...

Human Interest

Customer Retention Manager

Customer Retention Managers lead save conversations directly with plan sponsors, advisors, and ... What you bring to the role * 3+ years of experience in customer success, client retention, sales ...

Human Interest

OR

Customer Retention Managers lead save conversations directly with plan sponsors, advisors, and ... What you bring to the role * 3+ years of experience in customer success, client retention, sales ...

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Sales Retention Manager information

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$27.5K

$75.8K

$142.5K

How much do sales retention manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for sales retention manager in the United States is $75,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $96,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sales Retention Manager, and why are they important?

To thrive as a Sales Retention Manager, you typically need a background in sales, account management, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software (like Salesforce), analytics tools, and retention metrics is essential for monitoring and improving client engagement. Exceptional communication, problem-solving, and negotiation skills are crucial soft skills for building trust and resolving customer concerns. These abilities are vital for reducing churn, maximizing customer lifetime value, and driving sustainable business growth.

How does a Sales Retention Manager typically collaborate with other departments to improve customer retention rates?

A Sales Retention Manager works closely with customer service, marketing, and product teams to develop and implement effective retention strategies. This often involves analyzing customer feedback, identifying churn patterns, and coordinating targeted campaigns or outreach efforts. Regular meetings and data sharing with these departments help ensure a unified approach to addressing customer concerns and enhancing satisfaction. Collaboration is essential for aligning messaging, resolving issues quickly, and developing solutions that encourage long-term customer loyalty.

What does a Sales Retention Manager do?

A Sales Retention Manager is responsible for developing and implementing strategies to retain existing customers and reduce churn. They analyze customer accounts, identify reasons for cancellations or lost sales, and work closely with sales and customer service teams to address issues and improve customer satisfaction. Their goal is to build long-term customer relationships, increase loyalty, and ultimately maximize revenue by ensuring clients continue to use the company’s products or services.

What is the difference between Sales Retention Manager vs Customer Success Manager?

AspectSales Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churn through sales strategiesEnsuring customer satisfaction and long-term success with the product/service
Required SkillsSales techniques, negotiation, account managementCustomer relationship management, communication, problem-solving
Work EnvironmentSales teams, account management departmentsCustomer support, onboarding, account management teams
Common CertificationsSales certifications, CRM trainingCustomer service certifications, CRM proficiency

While both roles focus on client retention, the Sales Retention Manager emphasizes sales strategies to keep clients, whereas the Customer Success Manager concentrates on ensuring customer satisfaction and product adoption for long-term success.

What cities are hiring for Sales Retention Manager jobs? Cities with the most Sales Retention Manager job openings:
What states have the most Sales Retention Manager jobs? States with the most job openings for Sales Retention Manager jobs include:
What job categories do people searching Sales Retention Manager jobs look for? The top searched job categories for Sales Retention Manager jobs are:
Sales Retention Manager jobs near you
Infographic showing various Sales Retention Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $75,848 per year, or $36.5 per hour.
Customer Retention Manager

Customer Retention Manager

Guardian Alarm

Southfield, MI • On-site

$13 - $18/hr

Full-time

Posted 29 days ago

Job description

General Purpose & Essential Duties:
The Customer Retention Manager is responsible for leading Guardian Alarm's customer retention team and driving initiatives designed to improve customer loyalty, reduce attrition, and increase customer lifetime value. This role combines people leadership, operational execution, and data-driven analysis to identify customer retention opportunities and improve business outcomes.
Working closely with Customer Experience leadership, the Customer Retention Manager utilizes customer insights, retention technologies, performance data, and market trends to identify root causes of customer churn, develop actionable recommendations, and implement retention-focused solutions. This role serves as both a strategic thought partner and operational leader, ensuring Guardian maintains a customer-centric approach to retention while delivering measurable business results.
Team Leadership & Development
  • Lead, coach, and develop a team of Customer for Life (CFL) Specialists responsible for customer retention and customer loyalty initiatives.
  • Establish performance expectations and monitor key performance indicators including save rates, customer retention, retention profitability, productivity, quality, and customer satisfaction.
  • Conduct regular coaching sessions, performance reviews, call evaluations, and development planning activities.
  • Support hiring, onboarding, training, and ongoing development of team members.
  • Foster a culture of accountability, collaboration, continuous improvement, and customer advocacy.
  • Lead team meetings, huddles, and communication activities to ensure alignment with departmental goals and priorities.

Customer Retention Analytics & Strategy
  • Analyze customer behavior, cancellation trends, retention performance, and customer feedback to identify drivers of customer attrition and opportunities for improvement.
  • Utilize Microsoft Dynamics, VOZIQ, Cresta AI and other customer intelligence tools to identify trends, risks, and emerging customer retention challenges.
  • Investigate root causes of customer churn and develop data-driven recommendations to improve retention outcomes.
  • Partner with Customer Experience leadership to develop and implement retention-focused initiatives, programs, and process improvements.
  • Evaluate the effectiveness of retention offers, save programs, pricing strategies, and customer engagement efforts, recommending adjustments based on performance results.
  • Monitor customer lifetime value, retention metrics, cancellation reasons, and customer engagement trends to support business decision-making.
  • Proactively identify emerging risks to customer retention and develop actionable solutions before issues become widespread.

Retention Operations & Performance Management
  • Oversee the day-to-day execution of customer retention programs and initiatives designed to reduce customer attrition and improve customer loyalty.
  • Ensure team members effectively utilize retention tools, offers, and resources to maximize customer retention opportunities.
  • Monitor retention performance and implement corrective actions as necessary to achieve established goals.
  • Maintain accountability for departmental performance metrics, service levels, and operational effectiveness.
  • Support the development and implementation of retention best practices, workflows, and standard operating procedures.

Cross-Functional Collaboration & Continuous Improvement
  • Partner with Sales, Service, Billing, Monitoring, Operations, and other departments to support customer retention and customer experience initiatives.
  • Collaborate with Customer Experience leadership to implement customer-focused programs and operational improvements.
  • Communicate customer trends, retention risks, and performance insights to leadership and key stakeholders.
  • Identify opportunities to improve workflows, customer interactions, retention effectiveness, and operational efficiency.
  • Support departmental and organizational initiatives that contribute to customer satisfaction, customer loyalty, and long-term customer relationships.

Required Skills, Abilities, Education & Experience:
  • Strong leadership, coaching, and employee development skills.
  • Strong analytical and critical thinking skills with the ability to identify trends, determine root causes, and develop practical business solutions.
  • Ability to translate customer and operational data into actionable recommendations.
  • Strong business acumen with an understanding of customer retention, customer lifetime value, and recurring revenue business models.
  • Ability to balance strategic thinking with operational execution.
  • Demonstrated ability to influence change through data, collaboration, and relationship building.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • Strong organizational, time management, and problem-solving skills.
  • Proficiency with Microsoft Office Suite, CRM platforms, and customer analytics tools.
  • Experience utilizing customer retention technologies, customer engagement platforms, and reporting tools preferred.
  • Bachelor's degree in Business, Marketing, Communications, Customer Experience, Analytics, Management, or related field preferred (or equivalent work experience).
  • 5+ years of experience in customer retention, customer experience, customer operations, account management, call center operations, or related customer-facing environments.
  • 3+ years of leadership experience managing customer-facing teams.
  • Experience analyzing customer behavior, customer retention metrics, operational performance data, or customer experience trends.
  • Experience working within a recurring revenue, subscription-based, or service-oriented business strongly preferred.
  • Experience utilizing CRM platforms, customer analytics tools, and retention technologies such as Microsoft Dynamics, VOZIQ, or similar systems preferred.
  • Builds and develops high-performing teams.
  • Uses data and insights to drive decision-making and continuous improvement.
  • Demonstrates accountability and operational discipline.
  • Communicates effectively across all levels of the organization.
  • Maintains a customer-centric mindset while balancing business objectives.
  • Adapts effectively to changing business needs and priorities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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