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Sales Retention Manager information

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$27.5K

$75.8K

$142.5K

How much do sales retention manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for sales retention manager in the United States is $75,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $96,500.00 per year, depending on experience, location, and employer.

What does a sales retention manager do?

A Sales Retention Manager is responsible for developing and implementing strategies to retain existing customers and reduce churn. They analyze customer accounts, identify reasons for cancellations or lost sales, and work closely with sales and customer service teams to address issues and improve customer satisfaction. Their goal is to build long-term customer relationships, increase loyalty, and ultimately maximize revenue by ensuring clients continue to use the company’s products or services.

What skills and qualifications are needed to be a sales retention manager?

To thrive as a Sales Retention Manager, you typically need a background in sales, account management, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software (like Salesforce), analytics tools, and retention metrics is essential for monitoring and improving client engagement. Exceptional communication, problem-solving, and negotiation skills are crucial soft skills for building trust and resolving customer concerns. These abilities are vital for reducing churn, maximizing customer lifetime value, and driving sustainable business growth.

How does a sales retention manager collaborate with other departments to improve customer retention rates?

A Sales Retention Manager works closely with customer service, marketing, and product teams to develop and implement effective retention strategies. This often involves analyzing customer feedback, identifying churn patterns, and coordinating targeted campaigns or outreach efforts. Regular meetings and data sharing with these departments help ensure a unified approach to addressing customer concerns and enhancing satisfaction. Collaboration is essential for aligning messaging, resolving issues quickly, and developing solutions that encourage long-term customer loyalty.

What is the difference between Sales Retention Manager vs Customer Success Manager?

AspectSales Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churn through sales strategiesEnsuring customer satisfaction and long-term success with the product/service
Required SkillsSales techniques, negotiation, account managementCustomer relationship management, communication, problem-solving
Work EnvironmentSales teams, account management departmentsCustomer support, onboarding, account management teams
Common CertificationsSales certifications, CRM trainingCustomer service certifications, CRM proficiency

While both roles focus on client retention, the Sales Retention Manager emphasizes sales strategies to keep clients, whereas the Customer Success Manager concentrates on ensuring customer satisfaction and product adoption for long-term success.

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What states have the most Sales Retention Manager jobs?

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What job categories do people searching Sales Retention Manager jobs look for?

The top searched job categories for Sales Retention Manager jobs are:

Sales Retention Manager jobs near you
Infographic showing various Sales Retention Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $75,848 per year, or $36.5 per hour.

Western Region - Inbound Retention Specialist - Sales - US Remote

Yelp

Remote

$50K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Yelp rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

137th of 245 rated software companies

Job description

Inbound Sales Retention Specialist

*Please note that while this role will operate remotely, it is required that the candidate resides in the Western region of the United States. This includes candidates residing in Pacific or Mountain time zones. At this time we are not considering candidates in the Bay Area*

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes.

What You'll Do:
  • You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support
  • You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
  • You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
  • You will use strong listening and conflict resolution skills to handle escalated clients
  • You will become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
  • You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
  • You will remain organized and efficient in a fast-paced environment
  • You will consistently achieve/exceed monthly goals
  • Use Chatbench, Yelp's internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections
What It Takes To Succeed:
  • You have a Bachelor's Degree or 3+ years of relevant client facing experience
  • You are technically proficient with computers and information systems
  • You have strong communication skills (verbal and written)
  • You excel with problem solving and troubleshooting
  • You have experience in account management, sales, advertising, or small business (preferred)
  • You have a love for local businesses and understand their importance in local economies
  • You have excellent time management and organizational skills with the ability to track and complete numerous details
  • You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • You have the ability to strike a balance between consulting and supporting as needed
  • You are willing to receive and implement feedback
  • You have the ability to embrace a fast paced and always-changing environment
What You'll Get:
  • Effective your first day: Medical, vision, and dental
  • Mental health support and services via Modern Health
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Work from home reimbursement
  • The base salary is $50,000 + performance based incentives

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