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Srp Customer Service Jobs (NOW HIRING)

SRP

College Intern - SRP Content Management

Tempe, AZ · Hybrid

$30K - $36K/yr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

College Intern - Transportation Services

Tempe, AZ · Hybrid

$30K - $36K/yr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Transmission Line Engineer 1, 2, Senior

Mesa, AZ · Hybrid

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

College Intern - Network Engineering

Tempe, AZ · Hybrid

$16 - $20.75/hr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

College Intern - PERA Activities & Events

Tempe, AZ · On-site

$12.75 - $15.50/hr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

College Intern - PERA Activities & Events

Tempe, AZ · On-site

$12.50 - $15.25/hr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

Yorktown Systems

SRP Lead Clerk, SBS FT Riley

Fort Riley, KS

$16.25 - $21.75/hr

... services to Government customers. Our leadership team is composed primarily of Veterans who are now ... The SRP Lead Clerk is an Offset Strategic Services (OSS) employee and will support the Offset ...

SRP

Temporary Trades Helper 1st Year (Water Pool)

Phoenix, AZ · On-site

$15.75 - $20.25/hr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

Yorktown Systems

SRP Clerk, SBS FT Riley

Fort Riley, KS

$18 - $23.25/hr

... services to Government customers. Our leadership team is composed primarily of Veterans who are now ... Job Title SRP Clerk, SBS FT Riley Location Fort Riley, KS - Fort Riley, KS 66442 US (Primary ...

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All JobsSrp Customer Service Jobs

SRP Customer Service information

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$9

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$26

How much do srp customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for srp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Srp Customer Service vs Customer Support Specialist?

AspectSrp Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or technical support experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support centers, or office environments
Employer & Industry UsageUtility companies, telecommunications, retailTechnology, telecommunications, retail
Common Search & ComparisonCustomer service roles in utility companiesTechnical or product support roles

Both Srp Customer Service and Customer Support Specialist roles focus on assisting customers, but Srp Customer Service often emphasizes utility or service provider interactions, while Customer Support Specialists may handle technical issues or product-specific inquiries. The roles overlap in customer interaction skills but differ in industry focus and technical requirements.

What are SRP Customer Service representatives?

SRP Customer Service representatives are professionals who assist customers of Salt River Project (SRP), a utility company in Arizona, with their accounts, billing inquiries, service requests, and other related concerns. They provide support through various channels, such as phone, email, and online chat, to ensure customers have a positive experience and their issues are resolved efficiently. SRP Customer Service representatives are trained to answer questions about electric and water services, help set up new accounts, process payments, and address outages or emergencies. Their goal is to maintain customer satisfaction and help customers understand SRP's services and policies.

What are the key skills and qualifications needed to thrive as an SRP Customer Service Representative, and why are they important?

To thrive as an SRP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and utility billing platforms is typically required. Patience, active listening, and a customer-focused attitude are essential soft skills for excelling in this role. These competencies ensure effective issue resolution and foster positive customer experiences, which are vital for maintaining customer satisfaction and organizational reputation.

What are some typical challenges faced by SRP Customer Service representatives, and how are they supported in overcoming them?

SRP Customer Service representatives often handle complex billing inquiries, service outages, and sensitive customer concerns, which can be challenging during peak times or emergencies. To help manage these situations, team members receive thorough training on procedures and systems, as well as access to knowledge bases and escalation support from supervisors. Additionally, SRP fosters a collaborative environment, encouraging representatives to share best practices and support each other in resolving difficult cases. Regular feedback and coaching sessions are also provided to help staff continuously improve their customer service skills.
More about SRP Customer Service jobs
What cities are hiring for Srp Customer Service jobs? Cities with the most Srp Customer Service job openings:
What states have the most Srp Customer Service jobs? States with the most job openings for Srp Customer Service jobs include:
What job categories do people searching Srp Customer Service jobs look for? The top searched job categories for Srp Customer Service jobs are:
SRP Customer Service jobs near you
Infographic showing various Srp Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

College Intern - SRP Content Management

SRP

Tempe, AZ • Hybrid

$30K - $36K/yr

Internship

Medical, Retirement

Posted 12 days ago

Job description

Requisition ID: 20189

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

  • 401(k) plan with employer matching
  • Access to a recreation and fitness facility
  • Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year
Summary

The Content Services internship offers a dynamic opportunity to work on a large, corporate-wide project while gaining hands-on experience in Information Management and IT best practices. Interns will develop valuable technical and business skills and have opportunities to build connections across SRP. This role involves collaboration with a variety of IT professionals, including Systems Administrators, Business Analysts, Project Managers, and Information Architects. The responsibilities are engaging and designed to provide meaningful, real-world experience. 

The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

What You'll Do

Typical duties include:

  • Deliver client support for users of enterprise content management solutions (OpenText Content Suite, iManage, and Microsoft 365 applications) assisting with questions and service requests.
  • Troubleshoot and resolve customer, system, and technical issues in enterprise content management systems by identifying root causes, coordinating with stakeholders, and implementing timely solutions.
  • Partner with business units across SRP to gather and document requirements for new requests.
  • Collaborate with System Administrators to design and implement solutions using built-in capabilities across a variety of enterprise content management solutions.
  • Provide ongoing support for deployed solutions.
Education
A high school diploma, GED, or equivalent is required.
Experience

Knowledge & Skills:

  • Skilled in the use of Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, SharePoint, and web browsers.
  • Excellent communication and presentation skills; ability to communicate clearly with clients and colleagues.
  • Deals well with ambiguity and is comfortable in a fast paced and evolving work environment.
  • Results oriented.
  • High degree of learning agility.
  • Team player.
  • Highly organized.

The successful candidate will possess the following strengths:

  • Customer Focus: delivers excellent customer service.
  • Achiever: consistently works to meet daily goals.
  • Responsibility: reliable, accountable, and follows through on tasks.
Additional Requirements and Qualifications
College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills.Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.

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