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Quest Diagnostics Customer Service Representative Jobs

Quest Diagnostics

Phlebotomist Hiring Event

Abington, PA · On-site

$18.39/hr

Phlebotomist Hiring Event Quest Diagnostics is hosting a hiring event for phlebotomists in the Abington, PA area on Wednesday, July 22, 2026! Where: Quest Diagnostics, 1419 Old York Rd, Abington, PA

Quest Diagnostics

24/7 BAT Collector

Fresno, CA · On-site

$25 - $30/hr

About the Job: Exam One, a Quest Diagnostics Company, is currently seeking DOT/BAT certified individuals for working in and around the Bakersfield, California area. Candidate will need to be open to

Quest Diagnostics

Phlebotomist Hiring Event

Norwood, MA · On-site

$19.41/hr

Phlebotomist Hiring Event Quest Diagnostics is hosting a hiring event for Phlebotomists in the Wellesley and Newton, MA area on Wednesday, August 5th! Where: 134 Nahatan St., Norwood, MA 02062 When:

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How much do quest diagnostics customer service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for quest diagnostics customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Quest Diagnostics Customer Service Representative do?

A Quest Diagnostics Customer Service Representative assists patients, healthcare providers, and clients with inquiries related to laboratory services, test results, billing, and appointments. They handle phone calls, emails, and other forms of communication to resolve issues, provide information, and ensure a positive customer experience. Additionally, they may coordinate with laboratory staff to address specific concerns and help streamline the testing process.

How hard is it to get a job at Quest Diagnostics?

Getting a Customer Service Representative position at Quest Diagnostics typically requires a high school diploma or equivalent, good communication skills, and sometimes prior customer service experience. The application process involves submitting an online application, passing a skills assessment, and completing an interview, with the overall hiring process taking a few weeks depending on the volume of applicants.

What are the key skills and qualifications needed to thrive as a Quest Diagnostics Customer Service Representative, and why are they important?

To thrive as a Quest Diagnostics Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer service software, data entry systems, and basic Microsoft Office applications is typically required. Patience, problem-solving abilities, and a calm, empathetic demeanor help you excel when assisting patients and healthcare providers. These skills ensure accurate information handling, positive client experiences, and efficient resolution of inquiries in a healthcare environment.

How can I get a job as a customer service representative?

To become a Quest Diagnostics Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or call center environments. Applying through the company's careers website or job boards, preparing a professional resume, and demonstrating proficiency with computer systems and data entry are important steps in the hiring process.

What are some common challenges faced by Quest Diagnostics Customer Service Representatives, and how are they addressed?

Quest Diagnostics Customer Service Representatives often encounter challenges such as handling high call volumes, assisting callers with complex or sensitive health-related inquiries, and navigating multiple internal systems to provide accurate information. To address these challenges, representatives receive thorough training on company protocols, laboratory processes, and privacy regulations. They also work within a supportive team structure, where supervisors and colleagues are available to assist with difficult cases and share best practices for effective problem-solving and stress management.

Does LabCorp or Quest pay more?

For customer service representatives, pay rates at Quest Diagnostics and LabCorp are generally comparable, with salaries often depending on location, experience, and specific role. Both companies typically offer hourly wages in the industry standard for healthcare support roles, and benefits may vary. It's advisable to review current job postings for precise salary information in your area.

Does Quest hire with no experience?

Quest Diagnostics Customer Service Representative positions often do not require prior experience, as training is provided on the job. Candidates typically need strong communication skills and a customer-focused attitude, with some roles requiring basic computer proficiency. Entry-level applicants are encouraged to apply, and previous experience is not always necessary.
More about Quest Diagnostics Customer Service Representative jobs
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Quest Diagnostics Customer Service Representative jobs near you
Infographic showing various Quest Diagnostics Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CSR - Spanish speaking

CSR - Spanish speaking

Quest Diagnostics

Buffalo Grove, IL • On-site

$18 - $22/hr

Full-time

PTO

Posted 11 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

81st of 105 rated laboratories

Job description

Examone, a Quest Diagnostics company located in Buffalo Grove, has an immediate opening for CSR.

Job Details:
  • Must speak Spanish.
  • Have good communication skills.
  • Detail-oriented.
  • Heavy call volume fast-paced office.
  • Full or Part-time available Monday-Friday from 9:00 am to 5:00 pm.
  • PTO.
  • Paid training.
  • Must be reliable.

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