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Quest Diagnostics Customer Service Representative Jobs

Quest Diagnostics

Billing Representative II

PA · On-site

$17.20/hr

Customer Service Representative - Billing II - Norristown, PA | Monday to Friday, 8:30 AM to 5:00 ... About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While ...

Quest Diagnostics

Phlebotomist Hiring Event

Syosset, NY · On-site

$18.70/hr

... customer service skills to our patients * Proficient data entry experience * Partner in Patient Care * Excellent communication skills written and verbal About the Team Quest Diagnostics honors our ...

Quest Diagnostics

Phlebotomist Hiring Event

Twinsburg, OH · On-site

$15.58/hr

... customer service skills to our patients * Proficient data entry experience * Partner in Patient Care * Excellent communication skills written and verbal About the Team Quest Diagnostics honors our ...

Quest Diagnostics

Medical Advisor

San Juan Capistrano, CA · On-site

$330K/yr

S. with their large variety of products and services. Quest Diagnostics Medical Advisors assist ... Demonstrate proactive engagement with clients and ability to build customer relations. * Regularly ...

Quest Diagnostics

24/7 BAT Collector

Bakersfield, CA · On-site

$25 - $30/hr

About ExamOne, A Quest Diagnostics Company ExamOne has provided a portfolio of services to the ... customers. All requirements are subject to possible modifications to reasonably accommodate ...

Quest Diagnostics

Phlebotomist Hiring Event

Columbus, OH · On-site

$15.58/hr

... customer service skills to our patients * Proficient data entry experience * Partner in Patient Care * Excellent communication skills written and verbal About the Team Quest Diagnostics honors our ...

Quest Diagnostics

LPN - Nurse Health Screener

Rochester, MN · On-site

$29.67 - $36.15/hr

Quest Diagnostics is a leading provider of worksite wellness screenings and health improvement ... Provide exceptional customer service at all health screenings. * Maintain accurate, complete, and ...

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How much do quest diagnostics customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for quest diagnostics customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Quest Diagnostics Customer Service Representative do?

A Quest Diagnostics Customer Service Representative assists patients, healthcare providers, and clients with inquiries related to laboratory services, test results, billing, and appointments. They handle phone calls, emails, and other forms of communication to resolve issues, provide information, and ensure a positive customer experience. Additionally, they may coordinate with laboratory staff to address specific concerns and help streamline the testing process.

What are the key skills and qualifications needed to thrive as a Quest Diagnostics Customer Service Representative, and why are they important?

To thrive as a Quest Diagnostics Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer service software, data entry systems, and basic Microsoft Office applications is typically required. Patience, problem-solving abilities, and a calm, empathetic demeanor help you excel when assisting patients and healthcare providers. These skills ensure accurate information handling, positive client experiences, and efficient resolution of inquiries in a healthcare environment.

What are some common challenges faced by Quest Diagnostics Customer Service Representatives, and how are they addressed?

Quest Diagnostics Customer Service Representatives often encounter challenges such as handling high call volumes, assisting callers with complex or sensitive health-related inquiries, and navigating multiple internal systems to provide accurate information. To address these challenges, representatives receive thorough training on company protocols, laboratory processes, and privacy regulations. They also work within a supportive team structure, where supervisors and colleagues are available to assist with difficult cases and share best practices for effective problem-solving and stress management.

How to get hired as a Quest Diagnostics Customer Service Representative?

To get hired as a Quest Diagnostics Customer Service Representative, applicants should submit an online application through the company's careers page, demonstrate strong communication and customer service skills, and meet any specific requirements such as high school diploma or equivalent. Prior experience in customer service or healthcare settings can be advantageous, and some roles may require background checks or training programs before starting.

How to get hired at Quest Diagnostics Customer Service Representative?

To get hired as a Quest Diagnostics Customer Service Representative, candidates should submit an online application through the company's careers page, demonstrate strong communication and customer service skills, and meet any specific requirements such as high school diploma or equivalent. The hiring process may include interviews and background checks, and familiarity with computer systems and data entry is often beneficial.
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Quest Diagnostics Customer Service Representative jobs near you
Infographic showing various Quest Diagnostics Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 13% As Needed, 62% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Phleb / CS Representative I - Exam One

Quest Diagnostics

Plano, TX • On-site

$17.71/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

94th of 120 rated laboratories

Job description


Phleb / CS Representative I - Exam One - Plano, TX, Monday to Friday, 8:00 AM to 5:00 PM
This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner.
Pay range: $17.71+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Responsibilities
  • Researches, answers, follows up and tracks client, agent, and field questions appropriately and in a timely manner. This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports. Documents all calls and submits problem or difficult calls to the manager. Coordinates activities between client services, the agent, and the client. This includes scheduling applicants with an examiner or at a PSC site and communication agents, applicants and examiners.
  • Conducts in center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
  • Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.
  • Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.
  • Other duties as assigned.

Qualifications
Required Work Experience:
  • Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients.

Preferred Work Experience:
  • Prefer urine or hair follicle collection and EKG experience.

Physical and Mental Requirements:
  • Ability to work in a rapidly changing environment.

Knowledge:
  • The position requires the ability to effectively communicate in English.

Skills:
  • Excellent interpersonal and communication skills.
  • Ability to type 40 wpm.
  • Basic computer skills in Microsoft office with the ability to learn new software.

Education
  • High School Diploma or Equivalent (Required)

Languages
  • English (Required)

Licenses and Certifications
  • Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)
  • Phlebotomy or Medical Assistant certification (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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