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Quest Diagnostics Customer Service Representative Jobs

Quest Diagnostics

Rep Technical Sr - NCS

Lenexa, KS · On-site

... service experience with Quest Diagnostics Other: Demonstrated strong customer service and ... reps Principal Decisions: Describe the most important decisions that are made in the course of ...

Quest Diagnostics

Billing Representative II

Tampa, FL · On-site

$18/hr

Customer Service Representative - Billing II - Monday to Friday, 7:00AM - 4:30PM Eastern As a ... High school diploma, GED (or higher) (Required) About the Team Quest Diagnostics honors our service ...

Quest Diagnostics

BAT/DOT Collector

Honolulu, HI · On-site

$25 - $30/hr

About ExamOne, A Quest Diagnostics Company: ExamOne has provided a portfolio of services to the ... customers. All requirements are subject to possible modifications to reasonably accommodate ...

Quest Diagnostics

24/7 BAT Collector

Fresno, CA · On-site

$25 - $30/hr

About ExamOne, A Quest Diagnostics Company: ExamOne has provided a portfolio of services to the ... customers. All requirements are subject to possible modifications to reasonably accommodate ...

Quest Diagnostics

24/7 BAT Collector

Los Angeles, CA · On-site

$25 - $30/hr

About ExamOne, A Quest Diagnostics Company: ExamOne has provided a portfolio of services to the ... customers. All requirements are subject to possible modifications to reasonably accommodate ...

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How much do quest diagnostics customer service representative jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for quest diagnostics customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Quest Diagnostics Customer Service Representative do?

A Quest Diagnostics Customer Service Representative assists patients, healthcare providers, and clients with inquiries related to laboratory services, test results, billing, and appointments. They handle phone calls, emails, and other forms of communication to resolve issues, provide information, and ensure a positive customer experience. Additionally, they may coordinate with laboratory staff to address specific concerns and help streamline the testing process.

How hard is it to get a job at Quest Diagnostics?

Getting a Customer Service Representative position at Quest Diagnostics typically requires a high school diploma or equivalent, good communication skills, and sometimes prior customer service experience. The application process involves submitting an online application, passing a skills assessment, and completing an interview, with the overall hiring process taking a few weeks depending on the volume of applicants.

What are the key skills and qualifications needed to thrive as a Quest Diagnostics Customer Service Representative, and why are they important?

To thrive as a Quest Diagnostics Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer service software, data entry systems, and basic Microsoft Office applications is typically required. Patience, problem-solving abilities, and a calm, empathetic demeanor help you excel when assisting patients and healthcare providers. These skills ensure accurate information handling, positive client experiences, and efficient resolution of inquiries in a healthcare environment.

How can I get a job as a customer service representative?

To become a Quest Diagnostics Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or call center environments. Applying through the company's careers website or job boards, preparing a professional resume, and demonstrating proficiency with computer systems and data entry are important steps in the hiring process.

What are some common challenges faced by Quest Diagnostics Customer Service Representatives, and how are they addressed?

Quest Diagnostics Customer Service Representatives often encounter challenges such as handling high call volumes, assisting callers with complex or sensitive health-related inquiries, and navigating multiple internal systems to provide accurate information. To address these challenges, representatives receive thorough training on company protocols, laboratory processes, and privacy regulations. They also work within a supportive team structure, where supervisors and colleagues are available to assist with difficult cases and share best practices for effective problem-solving and stress management.

Does LabCorp or Quest pay more?

For customer service representatives, pay rates at Quest Diagnostics and LabCorp are generally comparable, with salaries often depending on location, experience, and specific role. Both companies typically offer hourly wages in the industry standard for healthcare support roles, and benefits may vary. It's advisable to review current job postings for precise salary information in your area.

Does Quest hire with no experience?

Quest Diagnostics Customer Service Representative positions often do not require prior experience, as training is provided on the job. Candidates typically need strong communication skills and a customer-focused attitude, with some roles requiring basic computer proficiency. Entry-level applicants are encouraged to apply, and previous experience is not always necessary.
More about Quest Diagnostics Customer Service Representative jobs
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Quest Diagnostics Customer Service Representative jobs near you
Infographic showing various Quest Diagnostics Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Phleb / Customer Service Representative

Quest Diagnostics

Lenexa, KS • On-site

$18.27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

97th of 120 rated laboratories

Job description


Phleb / Customer Service Representative - Lenexa, KS, Monday to Friday, 8:00 AM to 5:00 PM
Performs all the duties of a PSR I, PSRII and Floater
Pay range: $18.27+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Responsibilities
  • Performs all the duties of a PSR I, PSRII and Floater
  • Handles more complex draws and related issues
  • Oversee a wide variety of activities in assigned PSC(s)/IOP(s). This may include activities such as basic troubleshooting, metric/data gathering and submission, and maintaining a clean, safe work environment.
  • Maintain a high level of Quality and Productivity. Assist in assuring all wait time goals and patient satisfaction goals are met.
  • Support rollout of company initiatives/new SOPs/procedures/computer updates as needed.
  • Direct point of contact for the phlebotomy staff working at the PSCs/IOPs. Establish yourself as the individual that others seek for counsel/knowledge.
  • Serve as on-site training support/mentor. Review trackers with employees and offer suggestions to them for avoiding them in the future.
  • Serve as a "buddy" for new employees.
  • Oversee the ordering and monitoring of supplies. Initial point of contact for resolving customer service issues at PSC/IOP. Triage issues for resolution or escalation, as appropriate.
  • Assist supervisors in monitoring overtime and staff work schedules at the PSC/IOP and offer suggestions/ideas for improvement if needed.
  • Assist supervisors in identifying problems, determining their causes and implementing solutions.
  • Assist in ensuring work environment is cooperative and professional. Role model for demonstrating professional behavior and treating all patients with care and compassion at all times. Assist in mentoring other PSC staff to exhibit Ambassador qualities.
  • Project a personal commitment to Quest Diagnostics company goals.
  • Participate on committees.
  • Provide coverage at other sites (PSCs/IOPs) on an occasional basis.
  • Assist supervisors in assuring that all personnel are consistently demonstrating the Patient Care Gold Standards.

Qualifications
Required Work Experience:
  • Phlebotomy -3 years inclusive of pediatric and geriatric venipuncture, capillary collections.
  • Minimum 2 years as Phlebotomy Service Representative in Patient Service Center environment.
  • Keyboard/data entry application.
  • Customer service in a service environment.

Preferred Work Experience:
  • Medical training helpful - medical assistant, paramedic. Medical terminology helpful

Physical and Mental Requirements:
  • Must have reliable transportation, valid driver license and driving record that meets Quest Diagnostics driver safety guidelines, if applicable.
  • Ability to sit or stand for long periods of time

Knowledge:
  • Demonstrated familiarity and compliance with all protocols, practices and procedures of Branch Operations Department.
  • The position requires the ability to effectively communicate in English.

Skills:
  • Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
  • Capable of handling multiple priorities in a high volume setting.
  • Excellent keyboard/data entry skills preferred.
  • Must be able to make decisions based on established procedures and exercise good judgment. Seek supervisor guidance when appropriate.

Education
  • High School Diploma or Equivalent (Required)

Languages
  • English (Required)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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