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Quest Diagnostics Customer Service Representative Jobs

Quest Diagnostics

Phlebotomist II Req 88231

Grapevine, TX · On-site

$15.75 - $19.75/hr

... II) represents the face of our company to patients who come to Quest Diagnostics, both as part of ... Customer service in a retail or service environment preferred. 4.Keyboard/data entry experience.

Quest Diagnostics

Phlebotomist I - Hospital

Bangor, ME · On-site

$15.58/hr

Customer service in a retail or service environment preferred. * Keyboard/data entry experience ... About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While ...

Quest Diagnostics

Spec, Health Screener

Troy, MI · On-site

$18.25 - $21.50/hr

Provide exceptional customer service at all health screenings * Maintain accurate, complete, and ... Travel Required About the Team Quest Diagnostics honors our service members and encourages veterans ...

Quest Diagnostics

Hospital Lab Manager

Portland, ME · On-site

$111K/yr

... customer (hospital client) contracting requirements. * Interfaces with internal and external ... Hospital Service Manager has direct line of responsibility for Quest Diagnostics supervisors and ...

Quest Diagnostics

Dermatopathologist

West Hills, CA · On-site

$212K/yr

Strong customer focus and understanding of laboratory operations * Desired: Current valid ... About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While ...

Quest Diagnostics

Specimen Technician I

Bangor, ME · On-site

$14.56/hr

Are you looking to join a Fortune 500 company leading the world in providing diagnostic information services to kick start your career? Quest Diagnostics is recruiting for specimen processors/ lab ...

Quest Diagnostics

Hematopathologist

Las Vegas, NV · On-site

Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Services range from routine blood ...

Quest Diagnostics

Hematopathologist

Cleburne, TX · On-site

Strong customer focus and understanding of laboratory operations * Ability to communicate with ... Team Quest Diagnostics honors our service members and encourages veterans to apply. While we ...

Quest Diagnostics

Phlebotomist II - Float

Louisville, KY · On-site

$16.75 - $20/hr

... represents the face of our company to patients who come to Quest Diagnostics, both as part of their ... Customer service in a retail or service environment preferred. * Keyboard/data entry experience.

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Quest Diagnostics Customer Service Representative information

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How much do quest diagnostics customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for quest diagnostics customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Quest Diagnostics Customer Service Representative do?

A Quest Diagnostics Customer Service Representative assists patients, healthcare providers, and clients with inquiries related to laboratory services, test results, billing, and appointments. They handle phone calls, emails, and other forms of communication to resolve issues, provide information, and ensure a positive customer experience. Additionally, they may coordinate with laboratory staff to address specific concerns and help streamline the testing process.

What are the key skills and qualifications needed to thrive as a Quest Diagnostics Customer Service Representative, and why are they important?

To thrive as a Quest Diagnostics Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer service software, data entry systems, and basic Microsoft Office applications is typically required. Patience, problem-solving abilities, and a calm, empathetic demeanor help you excel when assisting patients and healthcare providers. These skills ensure accurate information handling, positive client experiences, and efficient resolution of inquiries in a healthcare environment.

What are some common challenges faced by Quest Diagnostics Customer Service Representatives, and how are they addressed?

Quest Diagnostics Customer Service Representatives often encounter challenges such as handling high call volumes, assisting callers with complex or sensitive health-related inquiries, and navigating multiple internal systems to provide accurate information. To address these challenges, representatives receive thorough training on company protocols, laboratory processes, and privacy regulations. They also work within a supportive team structure, where supervisors and colleagues are available to assist with difficult cases and share best practices for effective problem-solving and stress management.

How to get hired as a Quest Diagnostics Customer Service Representative?

To get hired as a Quest Diagnostics Customer Service Representative, applicants should submit an online application through the company's careers page, demonstrate strong communication and customer service skills, and meet any specific requirements such as high school diploma or equivalent. Prior experience in customer service or healthcare settings can be advantageous, and some roles may require background checks or training programs before starting.

How to get hired at Quest Diagnostics Customer Service Representative?

To get hired as a Quest Diagnostics Customer Service Representative, candidates should submit an online application through the company's careers page, demonstrate strong communication and customer service skills, and meet any specific requirements such as high school diploma or equivalent. The hiring process may include interviews and background checks, and familiarity with computer systems and data entry is often beneficial.
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Quest Diagnostics Customer Service Representative jobs near you
Infographic showing various Quest Diagnostics Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

MA/Phleb for Corporate Wellness Screenings

Quest Diagnostics

Indianapolis, IN • On-site

$20.61 - $26.97/hr

Contractor

Posted 21 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

96th of 120 rated laboratories

Job description

  • THIS IS PER DIEM - NOT FULL/PART TIME.
  • Flexible Schedule!
  • Chose your own hours!

Quest Diagnostics is a leading provider of worksite wellness screenings and health improvement programs. During a biometric wellness screening, a Quest Diagnostics provider will collect a number of measurements, including height, weight, blood pressure, waist and/or hip circumference, as well as complete a finger stick for glucose and cholesterol levels, typically in a corporate office setting.
Duties and Responsibilities:
  • Perform biometric screening at client sites including finger stick blood collection, BMI, blood pressure, height/weight and other health screening services based on service package.
  • Provide basic health coaching based on individual’s screening results.
  • Perform basic waived testing technical procedures on blood samples using CardioChek Plus and completes required quality control.
  • Provide exceptional customer service at all health screenings.
  • Maintain accurate, complete, and legible records.
  • Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents.
  • Understand and complies with applicable federal, state and local laws. Adheres to quality assurance procedures and good manufacturing practices.
  • Maintain all HIPAA and OSHA standards while on events.
  • Performs other related duties as necessary.

Education/Certification:
  • Formal medical education including current appropriate medical certification.
  • Additional medical certification / licensure as required by state or regulatory requirements.
  • High School diploma/GED and/or medical license (Nurse, Phlebotomy Certificate, Medical Assistant License, C.N.A, etc.

Required Work Experience:
  • At least 1 year of healthcare experience in a professional health care setting.
  • Completion of a fingerstick within the last 1-2 years.
  • Proficient with finger stick blood collection methods and manual blood pressure.
  • CardioChek Plus experience preferred.
  • Skills required for proper specimen and reagent handling, labeling, processing, preparation, transportation and storage necessary.

Work and Physical Conditions/Requirements:
  • Worksite wellness screenings typically take place in a corporate/conference room type setting.
  • Travel is required to screening event locations (not provided by Quest Diagnostics).
  • Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects up to 40 pounds.
  • Fine dexterity with hands/steadiness.
  • Examining/observing details.
  • Access to computer, email, voicemail, internet, and Internet Explorer web browser.

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