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Quest Diagnostics Customer Service Representative Jobs

Quest Diagnostics

Dermatopathologist

West Hills, CA · On-site

$212K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong customer focus and understanding of laboratory operations * Desired: Current valid ... About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While ...

Quest Diagnostics

Specimen Technician I

Bangor, ME · On-site

$14.56/hr

  • Retirement

Are you looking to join a Fortune 500 company leading the world in providing diagnostic information services to kick start your career? Quest Diagnostics is recruiting for specimen processors/ lab ...

Quest Diagnostics

Specimen Technician I

Brick, NJ · On-site

$16.60/hr

  • Retirement

Are you looking to join a Fortune 500 company leading the world in providing diagnostic information services to kick start your career? Quest Diagnostics is recruiting for specimen processors/ lab ...

Quest Diagnostics

Hematopathologist

Cleburne, TX · On-site

Strong customer focus and understanding of laboratory operations * Ability to communicate with ... Team Quest Diagnostics honors our service members and encourages veterans to apply. While we ...

Quest Diagnostics

Specimen Technician - Hospital

Cartersville, GA · On-site

$16.20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Demonstrates exceptional customer service skills as the Liaison between customer & Quest performing ... About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While ...

Quest Diagnostics

Phlebotomist II - Float

Louisville, KY

$16.75 - $20/hr

  • Medical

  • Life

... represents the face of our company to patients who come to Quest Diagnostics, both as part of their ... Customer service in a retail or service environment preferred. * Keyboard/data entry experience.

Quest Diagnostics

Specimen Technician - Hospital

Marietta, OH · On-site

$15.58/hr

  • Medical

  • Retirement

  • PTO

Demonstrates exceptional customer service skills as the Liaison between customer & Quest performing ... High School Diploma or Equivalent (Required) About the Team Quest Diagnostics honors our service ...

Quest Diagnostics

Specimen Technician - Hospital

Fairfax, VA · On-site

$16.83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Demonstrates exceptional customer service skills as the Liaison between customer & Quest performing ... High School Diploma or Equivalent (Required) About the Team Quest Diagnostics honors our service ...

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Quest Diagnostics Customer Service Representative information

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How much do quest diagnostics customer service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for quest diagnostics customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Quest Diagnostics Customer Service Representative do?

A Quest Diagnostics Customer Service Representative assists patients, healthcare providers, and clients with inquiries related to laboratory services, test results, billing, and appointments. They handle phone calls, emails, and other forms of communication to resolve issues, provide information, and ensure a positive customer experience. Additionally, they may coordinate with laboratory staff to address specific concerns and help streamline the testing process.

What are the key skills and qualifications needed to thrive as a Quest Diagnostics Customer Service Representative, and why are they important?

To thrive as a Quest Diagnostics Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer service software, data entry systems, and basic Microsoft Office applications is typically required. Patience, problem-solving abilities, and a calm, empathetic demeanor help you excel when assisting patients and healthcare providers. These skills ensure accurate information handling, positive client experiences, and efficient resolution of inquiries in a healthcare environment.

What are some common challenges faced by Quest Diagnostics Customer Service Representatives, and how are they addressed?

Quest Diagnostics Customer Service Representatives often encounter challenges such as handling high call volumes, assisting callers with complex or sensitive health-related inquiries, and navigating multiple internal systems to provide accurate information. To address these challenges, representatives receive thorough training on company protocols, laboratory processes, and privacy regulations. They also work within a supportive team structure, where supervisors and colleagues are available to assist with difficult cases and share best practices for effective problem-solving and stress management.

How to get hired as a Quest Diagnostics Customer Service Representative?

To get hired as a Quest Diagnostics Customer Service Representative, applicants should submit an online application through the company's careers page, demonstrate strong communication and customer service skills, and meet any specific requirements such as high school diploma or equivalent. Prior experience in customer service or healthcare settings can be advantageous, and some roles may require background checks or training programs before starting.

How to get hired at Quest Diagnostics Customer Service Representative?

To get hired as a Quest Diagnostics Customer Service Representative, candidates should submit an online application through the company's careers page, demonstrate strong communication and customer service skills, and meet any specific requirements such as high school diploma or equivalent. The hiring process may include interviews and background checks, and familiarity with computer systems and data entry is often beneficial.
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Quest Diagnostics Customer Service Representative jobs near you
Infographic showing various Quest Diagnostics Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dermatopathologist

Quest Diagnostics

West Hills, CA • On-site

$212K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

96th of 120 rated laboratories

Job description


Pay Range: $325,000 - $360,000/year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications are obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans if applicable.
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities and so much more!

Responsibilities
Dermatopathologist - West Hills, CA
Quest Diagnostics' AmeriPath is a leading national provider of anatomic pathology, molecular diagnostics and healthcare information services for the detection, diagnosis, evaluation and treatment of cancer and other medical conditions. AmeriPath has over 400 highly trained, board-certified pathologists and Ph.D. level scientists providing services to physicians, hospitals, clinical laboratories and ambulatory surgery centers across the United States.
Quest Diagnostics AmeriPath in conjunction with Desert Pathology Medical Group is seeking a Dermatopathologist to sit onsite at our beautiful West Hills Laboratory. The case work will offer all Derm sign-out.
Qualifications
  • Dermatopathologist with 2+ years experience post fellowship preferred, but not required
  • Medical Degree Required
  • Must be board certified in Dermatology or AP/CP and Dermatopathology
  • Subspecialty Dermatopathology fellowship at an accredited facility required
  • Strong customer focus and understanding of laboratory operations
  • Desired: Current valid unrestricted medical license to practice in the state of California or be eligible to obtain licensure

West Hills offers a peaceful suburban feel with quick access to Los Angeles amenities, top rated schools, and beautiful outdoor recreation. It's an ideal spot for physicians seeking California Sunshine.
Interest parties can contact:
Alicia.X.Beeler@QuestDiagnostics.com
Consultant, Executive Medical Recruiting
Quest Diagnostics, Inc.
About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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