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Srp Customer Service Jobs (NOW HIRING)

SRP

College Intern - Resource Management

Tempe, AZ

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

College Intern - Maintenance Design

Tempe, AZ · Hybrid

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Energy Market Operations Instructor

Tempe, AZ

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

College Intern - Cyber Security

Tempe, AZ · Hybrid

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Mechanical Engineer 1, 2, Senior

Mesa, AZ · On-site

$103K - $136K/yr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Market Research and Insights Manager

Tempe, AZ

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Civil Engineer - Hydro 1, 2, Senior

Mesa, AZ

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Senior Application Developer

Scottsdale, AZ

$96K - $133K/yr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Control Room Operator Trainee (Tempe)

Tempe, AZ

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

HR Project Manager

Tempe, AZ · Hybrid

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

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Srp Customer Service information

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How much do srp customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for srp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Srp Customer Service vs Customer Support Specialist?

AspectSrp Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or technical support experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support centers, or office environments
Employer & Industry UsageUtility companies, telecommunications, retailTechnology, telecommunications, retail
Common Search & ComparisonCustomer service roles in utility companiesTechnical or product support roles

Both Srp Customer Service and Customer Support Specialist roles focus on assisting customers, but Srp Customer Service often emphasizes utility or service provider interactions, while Customer Support Specialists may handle technical issues or product-specific inquiries. The roles overlap in customer interaction skills but differ in industry focus and technical requirements.

What is an SRP Customer Service representative?

SRP Customer Service representatives are professionals who assist customers of Salt River Project (SRP), a utility company in Arizona, with their accounts, billing inquiries, service requests, and other related concerns. They provide support through various channels, such as phone, email, and online chat, to ensure customers have a positive experience and their issues are resolved efficiently. SRP Customer Service representatives are trained to answer questions about electric and water services, help set up new accounts, process payments, and address outages or emergencies. Their goal is to maintain customer satisfaction and help customers understand SRP's services and policies.

What are the key skills and qualifications needed to thrive as an SRP Customer Service representative?

To thrive as an SRP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and utility billing platforms is typically required. Patience, active listening, and a customer-focused attitude are essential soft skills for excelling in this role. These competencies ensure effective issue resolution and foster positive customer experiences, which are vital for maintaining customer satisfaction and organizational reputation.

What are some typical challenges faced by SRP Customer Service representatives, and how are they supported in overcoming them?

SRP Customer Service representatives often handle complex billing inquiries, service outages, and sensitive customer concerns, which can be challenging during peak times or emergencies. To help manage these situations, team members receive thorough training on procedures and systems, as well as access to knowledge bases and escalation support from supervisors. Additionally, SRP fosters a collaborative environment, encouraging representatives to share best practices and support each other in resolving difficult cases. Regular feedback and coaching sessions are also provided to help staff continuously improve their customer service skills.
More about Srp Customer Service jobs
What cities are hiring for Srp Customer Service jobs? Cities with the most Srp Customer Service job openings:
What states have the most Srp Customer Service jobs? States with the most job openings for Srp Customer Service jobs include:
What job categories do people searching Srp Customer Service jobs look for? The top searched job categories for Srp Customer Service jobs are:
Srp Customer Service jobs near you
Infographic showing various Srp Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

College Intern - Resource Management

SRP

Tempe, AZ

Internship

Medical, Retirement

Posted 8 days ago

Job description

Requisition ID: 20377

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

  • 401(k) plan with employer matching
  • Access to a recreation and fitness facility
  • Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year
Summary

Resource Management involves the strategic planning, allocation and utilization of various resources to deliver reliable, affordable and sustainable power to SRP customers.  Effective resource management ensures we have sufficient resources to transition from fossil fuel energy to renewable resources and other lower carbon emitting sources to serve Arizona for generations to come.  This organization focuses on the long-term planning of the power system to 2035 and beyond. 

There are four summer internship positions within Resource Management.  The candidate must be enrolled in an accredited college or university, in an undergraduate or graduate program, preferably in analytics, economics or engineering related curriculum. The candidate should be taking coursework to develop the skills relevant for this position. 

The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

What You'll Do

The candidate(s) chosen will support one of the three areas below:

Integrated Planning

  • Supports the Integrated Planning department with projects associated with the Integrated System Plan and/or other integrated planning studies
  • Gathers market intelligence research around specific questions as requested by senior leadership and staff
  • Supports the team by gathering, organizing and analyzing data to inform business decisions related to long-term planning
  • Creates data visualizations and/or dashboards for presentations, reports or projects

Forecasting & Load Research

  • Performs research related to electricity demand in support of SRP’s corporate energy forecast utilizing market trend analysis and utilizing various software and tools
  • Projects may include programming, data mining, model development, visualizations, and reporting/presenting findings

 

System Integration

  • Collects and analyzes data associated with resource performance including renewable generation performance, carbon/water intensity, and battery metrics. Develop tools to share information across SRP 
  • Creates dashboards and data visualizations to clearly communicate findings and insights from large datasets to non-technical stakeholders
  • Prepare and present reports on resource performance, including renewable generation, carbon/water intensity, battery metrics, and system variability  
Education
A high school diploma, GED, or equivalent is required.
Additional Requirements and Qualifications

Required knowledge and skills: 

  • Ability to communicate well with others and to perform in a team environment
  • Demonstrate a growth mindset and exhibit a collaborative work style
  • Possess attention to detail, critical thinking, problem solving in a fast-paced technical setting
  • Professionalism, punctuality and a service-oriented positive attitude
  • Perform self-driven projects in conjunction with resident SRP experts
  • Desire to learn and master new technologies and techniques
  • Has a general passion for learning about the energy sector and the transition to low-carbon electricity
  • Skilled in Microsoft Office products (Word, Excel, PowerPoint, Outlook)

Desired experience and skills:

  • Visualization experience with Excel & Power BI is desired
  • Experience with Python or R is desired
  • Experience with Snowflake & SQL Server databases, queries and data transformation is desired

Additional Information

  • Degree major in a Bachelor’s or Master’s program in a relevant field is preferred
  • This is a paid opportunity for a student working between 15 and 40 hours per week. However, work hours and schedules may fluctuate based on departmental needs.  Students are expected to work and be available during typical business hours.
  • The internship is in Tempe, AZ and will be a mix of in-person and remote based work
  • This internship is only for the academic 2026-2027 school year; however, it may be extended beyond based on work availability and high performance.

 
In order to be eligible for the Student Intern Program at SRP, the employee must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester and must be working towards a degree or certificate from an accredited college or university.

For an accelerated program, the student must be enrolled in six credit hours in the equivalent of a traditional semester.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.

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