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Srp Customer Service Jobs (NOW HIRING)

SRP

College Intern - Design Engineering

Tempe, AZ · Hybrid

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Senior Principal Mechanical Engineer

Tempe, AZ · On-site

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Enterprise SAP Integrations Architect

Tempe, AZ · Hybrid

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Market Research and Insights Manager

Tempe, AZ · On-site

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Civil Engineer - Hydro 1, 2, Senior

Mesa, AZ · On-site

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Temporary Trades Helper 1st Year (Power Pool)

Phoenix, AZ · On-site

$15.75 - $20.25/hr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Control Room Operator Trainee

Gilbert, AZ

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

SAP Application Developer 1, 2, Senior

Tempe, AZ · On-site

$91K - $126K/yr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

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How much do srp customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for srp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an SRP Customer Service representative?

SRP Customer Service representatives are professionals who assist customers of Salt River Project (SRP), a utility company in Arizona, with their accounts, billing inquiries, service requests, and other related concerns. They provide support through various channels, such as phone, email, and online chat, to ensure customers have a positive experience and their issues are resolved efficiently. SRP Customer Service representatives are trained to answer questions about electric and water services, help set up new accounts, process payments, and address outages or emergencies. Their goal is to maintain customer satisfaction and help customers understand SRP's services and policies.

What are the key skills and qualifications needed to thrive as an SRP Customer Service representative?

To thrive as an SRP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and utility billing platforms is typically required. Patience, active listening, and a customer-focused attitude are essential soft skills for excelling in this role. These competencies ensure effective issue resolution and foster positive customer experiences, which are vital for maintaining customer satisfaction and organizational reputation.

What are some typical challenges faced by SRP Customer Service representatives, and how are they supported in overcoming them?

SRP Customer Service representatives often handle complex billing inquiries, service outages, and sensitive customer concerns, which can be challenging during peak times or emergencies. To help manage these situations, team members receive thorough training on procedures and systems, as well as access to knowledge bases and escalation support from supervisors. Additionally, SRP fosters a collaborative environment, encouraging representatives to share best practices and support each other in resolving difficult cases. Regular feedback and coaching sessions are also provided to help staff continuously improve their customer service skills.

What is the difference between Srp Customer Service vs Customer Support Specialist?

AspectSrp Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or technical support experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support centers, or office environments
Employer & Industry UsageUtility companies, telecommunications, retailTechnology, telecommunications, retail
Common Search & ComparisonCustomer service roles in utility companiesTechnical or product support roles

Both Srp Customer Service and Customer Support Specialist roles focus on assisting customers, but Srp Customer Service often emphasizes utility or service provider interactions, while Customer Support Specialists may handle technical issues or product-specific inquiries. The roles overlap in customer interaction skills but differ in industry focus and technical requirements.

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Srp Customer Service jobs near you
Infographic showing various Srp Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Transmission Planning Engineer 1, 2, Senior

SRP

Scottsdale, AZ • Hybrid

$108K - $141K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Requisition ID: 20382

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking
Summary

Provide engineering services to SRP in a technically sound, safe, timely and cost effective manner to enable SRP to realize its goals and objectives for providing water and energy related services.

What You'll Do
  • Perform annual transmission planning analysis of the transmission system and determine capital projects needed in the next six to ten years.
  • Perform analysis to determine the impact of connecting large and small generator projects of varying technologies (including renewables) to the transmission system.
  • Perform analysis to determine the impact of connecting large, dedicated customer loads to the transmission system.
  • Document the results of all analysis performed, provide updates to management, and present and train on study results as required.
  • Administer and review work performed by consultants and others.
  • Actively participate in industry committees and tasks forces as a representative of SRP as required.
  • Complex problem-solving skills for power systems and the ability to advocate on SRP's behalf in public and industry forum
Education
Completion of a bachelor’s degree in engineering from an ABET accredited curriculum, an International Engineering Alliance (IEA) recognized institution, ABET Mutual Recognition Agreement (MRA) or any state or internationally recognized PE registration.
Experience

Five (5) years full time experience actively engaged in engineering practice. Must have demonstrated the successful accomplishment of work of the nature defined for the job of Senior Engineer.

Promotion to Level 2 requires a minimum of two years of experience at Level 1; demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires a minimum of three years of experience at Level 2; is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.

Additional Requirements and Qualifications

Responsible for project budgets and schedules. Occasional contacts with customers and outside agencies. Contacts with suppliers of equipment and services. Occasional travel to suppliers facilities, industry organizational functions and SRP facilities. Ability to work effectively with various organizational groups within SRP. Ability to use engineering tools required for the job (i.e., computer, test equipment, etc.).

Testing and Certifications
Must possess the appropriate valid Arizona driver’s license.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

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