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Srp Customer Service Jobs (NOW HIRING)

SRP

College Intern - Digital Support & Voice

Tempe, AZ · Hybrid

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Water Rights Analyst 1, 2, Senior

Tempe, AZ · On-site

$88K - $111K/yr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

College Intern - Data Center Operations

Tempe, AZ · Hybrid

$14.50 - $19.25/hr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

College Intern - Maintenance Design

Tempe, AZ · Hybrid

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

College Intern - Market Research

Tempe, AZ · Hybrid

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

College Intern - Workstation Management

Tempe, AZ · Hybrid

$14.25 - $19.25/hr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

College Intern - Market Research

Tempe, AZ · On-site

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Planner/Scheduler Maintenance-Coolidge

Coolidge, AZ · On-site

$55K - $67K/yr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Control Room Operator-Tempe

Tempe, AZ

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP

Temporary Trades Helper 1st Year (Mesa)

Mesa, AZ · On-site

$16.75 - $21.50/hr

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

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Srp Customer Service information

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How much do srp customer service jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for srp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an SRP Customer Service representative?

SRP Customer Service representatives are professionals who assist customers of Salt River Project (SRP), a utility company in Arizona, with their accounts, billing inquiries, service requests, and other related concerns. They provide support through various channels, such as phone, email, and online chat, to ensure customers have a positive experience and their issues are resolved efficiently. SRP Customer Service representatives are trained to answer questions about electric and water services, help set up new accounts, process payments, and address outages or emergencies. Their goal is to maintain customer satisfaction and help customers understand SRP's services and policies.

What are the key skills and qualifications needed to thrive as an SRP Customer Service representative?

To thrive as an SRP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and utility billing platforms is typically required. Patience, active listening, and a customer-focused attitude are essential soft skills for excelling in this role. These competencies ensure effective issue resolution and foster positive customer experiences, which are vital for maintaining customer satisfaction and organizational reputation.

What are some typical challenges faced by SRP Customer Service representatives, and how are they supported in overcoming them?

SRP Customer Service representatives often handle complex billing inquiries, service outages, and sensitive customer concerns, which can be challenging during peak times or emergencies. To help manage these situations, team members receive thorough training on procedures and systems, as well as access to knowledge bases and escalation support from supervisors. Additionally, SRP fosters a collaborative environment, encouraging representatives to share best practices and support each other in resolving difficult cases. Regular feedback and coaching sessions are also provided to help staff continuously improve their customer service skills.

What is the difference between Srp Customer Service vs Customer Support Specialist?

AspectSrp Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or technical support experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support centers, or office environments
Employer & Industry UsageUtility companies, telecommunications, retailTechnology, telecommunications, retail
Common Search & ComparisonCustomer service roles in utility companiesTechnical or product support roles

Both Srp Customer Service and Customer Support Specialist roles focus on assisting customers, but Srp Customer Service often emphasizes utility or service provider interactions, while Customer Support Specialists may handle technical issues or product-specific inquiries. The roles overlap in customer interaction skills but differ in industry focus and technical requirements.

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Srp Customer Service jobs near you
Infographic showing various Srp Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

College Intern - Customer Modernization

Tempe, AZ

SRP
See more jobs at SRPexternal

Internship

Medical, Retirement

Posted 7 days ago

Job description

Requisition ID: 20501

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

  • 401(k) plan with employer matching
  • Access to a recreation and fitness facility
  • Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year
Summary

SRP is looking for a motivated individual to be part of the Project Management team supporting the Customer Modernization SAP implementation project. This internship provides an opportunity to gain experience on a large project implementing SAP's on-prem and cloud ERP applications.

The internship is in Tempe, AZ and will be a mix of in-person and remote based work.

The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

What You'll Do

  • Assist with scheduling, data entry, document preparation, filing, or other day-to-day administrative tasks. 

  • Gather information, compile data, prepare reports, and help identify trends or opportunities to support departmental goals. 

  • Support ongoing projects by coordinating tasks, tracking progress, and helping team members meet deadlines. 

  • Attend meetings, take notes, contribute ideas, and work collaboratively with employees across various departments. 

  • Engage in learning opportunities, complete assigned projects, and present findings or recommendations to leadership as appropriate. 

Education
A high school diploma, GED, or equivalent is required.
Additional Requirements and Qualifications

Preferred Experience and Skills

  • Degree major, studies or interest in Business, Information Technology, and/or Data Analytics. Have a general passion for working in a fast paced software implementation environment.
  • Ability to analyze, interpret and understand business processes
  • Interact with internal stakeholders and support business partners while participating in projects that directly impact business value
  • Extensive research/analytical skills (ability to read substantial reports and summarize)
  • Ability to work with large sets of data and interpret trends, changes, etc.
  • Time management skills (balance multiple projects) and ability to self-manage
  • Detail-oriented
  • Problem solving skills and systems thinking
  • Proficient in Microsoft Office applications, specifically Excel and PowerPoint
  • Have excellent verbal and written communication skills
  • Seek a wide range of opportunities for growth and development
  • Be fast learners who can keep up with the rapidly changing technological field

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.

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