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How much do srp customer service jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for srp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an SRP Customer Service representative?

SRP Customer Service representatives are professionals who assist customers of Salt River Project (SRP), a utility company in Arizona, with their accounts, billing inquiries, service requests, and other related concerns. They provide support through various channels, such as phone, email, and online chat, to ensure customers have a positive experience and their issues are resolved efficiently. SRP Customer Service representatives are trained to answer questions about electric and water services, help set up new accounts, process payments, and address outages or emergencies. Their goal is to maintain customer satisfaction and help customers understand SRP's services and policies.

What are the key skills and qualifications needed to thrive as an SRP Customer Service representative?

To thrive as an SRP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and utility billing platforms is typically required. Patience, active listening, and a customer-focused attitude are essential soft skills for excelling in this role. These competencies ensure effective issue resolution and foster positive customer experiences, which are vital for maintaining customer satisfaction and organizational reputation.

What are some typical challenges faced by SRP Customer Service representatives, and how are they supported in overcoming them?

SRP Customer Service representatives often handle complex billing inquiries, service outages, and sensitive customer concerns, which can be challenging during peak times or emergencies. To help manage these situations, team members receive thorough training on procedures and systems, as well as access to knowledge bases and escalation support from supervisors. Additionally, SRP fosters a collaborative environment, encouraging representatives to share best practices and support each other in resolving difficult cases. Regular feedback and coaching sessions are also provided to help staff continuously improve their customer service skills.

What is the difference between Srp Customer Service vs Customer Support Specialist?

AspectSrp Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or technical support experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support centers, or office environments
Employer & Industry UsageUtility companies, telecommunications, retailTechnology, telecommunications, retail
Common Search & ComparisonCustomer service roles in utility companiesTechnical or product support roles

Both Srp Customer Service and Customer Support Specialist roles focus on assisting customers, but Srp Customer Service often emphasizes utility or service provider interactions, while Customer Support Specialists may handle technical issues or product-specific inquiries. The roles overlap in customer interaction skills but differ in industry focus and technical requirements.

More about Srp Customer Service jobs

What cities are hiring for Srp Customer Service jobs?

Cities with the most Srp Customer Service job openings:

What states have the most Srp Customer Service jobs?

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What are popular job titles related to Srp Customer Service jobs?

For Srp Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Srp Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Survey Project Specialist (Project Surveyor-Office)

Tempe, AZ • On-site

SRP
See more jobs at SRPexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Requisition ID: 20491

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking
Summary

The Survey Project Specialist reports directly to the Technical Survey Manager and, under minimum supervision, works on a wide range of cadastral projects for SRP. This requires broad knowledge and understanding of applied land surveying principles and practices on a variety of projects including commercial, residential, retail and government. Responsibilities include: overseeing multiple projects; communicating with clients, technicians and field crews; coordinating with internal clients and contractors, to deliver services timely and efficiently. Other duties and responsibilities include but are not limited to: establishing priorities and schedules for projects; providing quality assurance control; preparing or reviewing all documents and maps requiring the seal of a Registered Land Surveyor; interacting cooperatively with local area survey professionals; prepare or oversee the completion of ALTA s, Results-of-Surveys, Delineation maps, and legal descriptions.

What You'll Do
  • Supervise assigned cadastral projects.
  • Define, analyze and solve field and technician problems of a professional surveying nature.
  • Create estimates for lead surveying projects requiring not to exceed cost proposals. Responsible charge of reviewing, analyzing and drafting survey documents that require stamping by a registered land surveyor.
  • Meet with land surveyors, and other land and construction professionals to resolve any survey related challenges encountered in the development of Land Surveying products.
  • Assists with the investigation of survey and construction problems.
  • Make recommendations and implement actions to resolve problems.
  • Assist with the training of survey personnel to improve survey skills, knowledge and abilities.
  • Prepare and discuss project reviews with survey management. Function as a Senior Survey Technician, when directed.
  • Perform other duties as assigned.
Education
A high school diploma, GED, or equivalent is required.
Additional Requirements and Qualifications
  • Minimum of 15 college credits (100+) related to the position from an accredited institution is preferred.
  • Candidate must have Arizona Land Surveyor Registration which includes successful completion of the professional land surveyor examination. The Arizona Land Surveyor Registration requires active engagement in education or experience, or both, in the profession for which registration is sought for at least six years as noted in the "Rules of the Arizona State Board of Technical Registration".
  • Candidate must then have a minimum of one year of prior related job work experience as a Registered Land Surveyor. (Total = seven years of experience) Must be qualified as a "Surveyor a SR" or "Technician Engineering SR".
  • Must be a current Arizona Registered Land Surveyor. Registration as a certified federal surveyor (CFedS) is desirable but not required.
  • Must be able to perform the physical aspects of a Surveyor A SR. and the technical requirements of an Engineering SR. Tech. Due to the interaction with internal and external clients the successful candidate should have excellent verbal and written communication skills.
  • This position also requires candidate to be able to read, write and interpret survey reports

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

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