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Srp Customer Service Jobs (NOW HIRING)

SRP

Relay Technician (East Valley)

Mesa, AZ

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

New

SRP

Temporary Messenger 5-4 (Tempe)

Tempe, AZ · On-site

$15 - $19.25/hr

  • Medical

  • Retirement

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

New

SRP

Control Room Operator Trainee

Gilbert, AZ

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

Speedy Glass

Customer Service Representative

Bozeman, MT · On-site

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will * Be the face of the branch, providing exceptional ... SRP Products, NOVUS ® Polish and Fix Nation Restoration.

Speedy Glass

Customer Service Representative

Bozeman, MT · On-site

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will * Be the face of the branch, providing exceptional ... SRP Products, NOVUS ® Polish and Fix Nation Restoration.

Salt River Project

College Intern - Air Quality Services

Tempe, AZ · On-site

$14.50 - $19.50/hr

  • Medical

  • Retirement

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

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Srp Customer Service information

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How much do srp customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for srp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Srp Customer Service vs Customer Support Specialist?

AspectSrp Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or technical support experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support centers, or office environments
Employer & Industry UsageUtility companies, telecommunications, retailTechnology, telecommunications, retail
Common Search & ComparisonCustomer service roles in utility companiesTechnical or product support roles

Both Srp Customer Service and Customer Support Specialist roles focus on assisting customers, but Srp Customer Service often emphasizes utility or service provider interactions, while Customer Support Specialists may handle technical issues or product-specific inquiries. The roles overlap in customer interaction skills but differ in industry focus and technical requirements.

What is an SRP Customer Service representative?

SRP Customer Service representatives are professionals who assist customers of Salt River Project (SRP), a utility company in Arizona, with their accounts, billing inquiries, service requests, and other related concerns. They provide support through various channels, such as phone, email, and online chat, to ensure customers have a positive experience and their issues are resolved efficiently. SRP Customer Service representatives are trained to answer questions about electric and water services, help set up new accounts, process payments, and address outages or emergencies. Their goal is to maintain customer satisfaction and help customers understand SRP's services and policies.

What are the key skills and qualifications needed to thrive as an SRP Customer Service representative?

To thrive as an SRP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and utility billing platforms is typically required. Patience, active listening, and a customer-focused attitude are essential soft skills for excelling in this role. These competencies ensure effective issue resolution and foster positive customer experiences, which are vital for maintaining customer satisfaction and organizational reputation.

What are some typical challenges faced by SRP Customer Service representatives, and how are they supported in overcoming them?

SRP Customer Service representatives often handle complex billing inquiries, service outages, and sensitive customer concerns, which can be challenging during peak times or emergencies. To help manage these situations, team members receive thorough training on procedures and systems, as well as access to knowledge bases and escalation support from supervisors. Additionally, SRP fosters a collaborative environment, encouraging representatives to share best practices and support each other in resolving difficult cases. Regular feedback and coaching sessions are also provided to help staff continuously improve their customer service skills.
More about Srp Customer Service jobs
What cities are hiring for Srp Customer Service jobs? Cities with the most Srp Customer Service job openings:
What states have the most Srp Customer Service jobs? States with the most job openings for Srp Customer Service jobs include:
What job categories do people searching Srp Customer Service jobs look for? The top searched job categories for Srp Customer Service jobs are:
Srp Customer Service jobs near you
Infographic showing various Srp Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Relay Technician (East Valley)

SRP

Mesa, AZ

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Requisition ID: 20418

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking
Summary

Relay Commissioning & Testing 

  • Performs programming, calibration, testing, troubleshooting, and maintenance of Power System Operation Technology equipment (protective relaying systems, telemetry devices, and other intelligent electronic devices) for Generation, Transmission, and Distribution facilities. 

Protection Automation and Control Construction 

  • Performs project management, testing, and QA/QC functions for Power System Operational Technology equipment (protective relaying systems, control systems, telemetry devices, and other intelligent electronic devices) for Generation, Transmission, and Distribution facilities. 
What You'll Do

Relay Commissioning & Testing

  • Programs settings on microprocessor relays and other intelligent electronic devices
  • Commission and energizes protective relaying systems, telemetry devices, and other intelligent electronic devices through validation of wiring, settings, communication protocols and logic
  • Uses test equipment to simulate faults to validate protective relay systems
  • Performs preventative and corrective maintenance of protective relaying systems and other intelligent electronic devices
  • Develops and submits all commissioning and maintenance testing documentation for asset management and regulatory compliance
  • Must be available to work overtime and accept callouts
  • Assists with Protection Automation & Control Construction responsibilities as assigned

Protection Automation & Control Construction

  • Provides on-site project management (planning, organizing, leading, and controlling) by providing direction and oversight to field personnel and contingent workforces
  • Outage coordination for generation, transmission, distribution, and industrial customers
  • Maintains quality assurance and quality control through reviewing and correcting protection and control engineering design prints
  • Responsible for installation strategy (panel construction, procurement, wire pull schedules, field wiring, etc.) 
  • Performs installation quality assurance and quality control through field wiring checks and supporting with scheme checks
  • Must be available to work overtime to meet project milestones
  • Assists with Relay Commissioning & Testing responsibilities as assigned
Education
Completion of an appropriate Apprenticeship program or equivalent.
Experience

This position may be filled at one of the two levels listed below, based on the candidate’s relevant experience and demonstrated proficiency in the required knowledge, skills, and competencies.

Technician II: Requires a minimum of four (4) years of relevant experience or completion of a four‑year apprenticeship or equivalent training program.
Senior Technician: Requires a minimum of two (2) years of experience as a Relay Technician 2 or a minimum of six (6) years of relevant experience.

Eligibility for advancement (progression) to the next level in the same role is based on overall job performance, mastery of all functional responsibilities, and time in position, as assessed by the supervisor.

Additional Requirements and Qualifications
  • Knowledge of the principles of electrical and electronic theory
  • Knowledge of algebra, geometric, trigonometric, and statistical concepts, techniques, and procedures
  • Knowledge of personal computer operation and transient cyber assets Knowledge of relay and test set applications
  • Knowledge and understanding of protective relay theory, principles, and applications
  • Knowledge of commissioning, protective system testing and construction processes
  • Must be available to work overtime
  • Performs related work as required and/or assigned
  • Attends training programs, seminars, conferences, and meetings
  • Assists engineers and other personnel
  • Assists in directing other technicians, apprentices, and trades helpers

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

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