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Srp Customer Service Jobs (NOW HIRING)

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of ...

SRP Lead Clerk, SBS FT Riley

Fort Riley, KS

$16.25 - $21.75/hr

... services to Government customers. Our leadership team is composed primarily of Veterans who are now ... The SRP Lead Clerk is an Offset Strategic Services (OSS) employee and will support the Offset ...

SRP Clerk, SBS FT Riley

Fort Riley, KS

$18 - $23.25/hr

... services to Government customers. Our leadership team is composed primarily of Veterans who are now ... Job Title SRP Clerk, SBS FT Riley Location Fort Riley, KS - Fort Riley, KS 66442 US (Primary ...

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Srp Customer Service information

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$9

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$26

How much do srp customer service jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for srp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does SRP offer remote work options?

SRP Customer Service positions are typically based in an office environment and do not commonly offer remote work options. However, some roles may have flexible schedules or hybrid arrangements depending on the department and current policies.

How hard is it to get hired by SRP?

Getting hired as an SRP Customer Service representative typically requires a high school diploma or equivalent, good communication skills, and customer service experience. The hiring process involves submitting an application, passing interviews, and sometimes completing assessments or background checks, which are standard in customer service roles.

What is the difference between Srp Customer Service vs Customer Support Specialist?

AspectSrp Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or technical support experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support centers, or office environments
Employer & Industry UsageUtility companies, telecommunications, retailTechnology, telecommunications, retail
Common Search & ComparisonCustomer service roles in utility companiesTechnical or product support roles

Both Srp Customer Service and Customer Support Specialist roles focus on assisting customers, but Srp Customer Service often emphasizes utility or service provider interactions, while Customer Support Specialists may handle technical issues or product-specific inquiries. The roles overlap in customer interaction skills but differ in industry focus and technical requirements.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level consulting, specialized medical professionals such as surgeons, certain executive roles, or skilled trades like commercial pilots and project managers in large projects. These positions often require advanced skills, certifications, or extensive experience, and may involve freelance, contract, or commission-based work. Salary levels vary based on industry, location, and individual expertise.

What are SRP Customer Service representatives?

SRP Customer Service representatives are professionals who assist customers of Salt River Project (SRP), a utility company in Arizona, with their accounts, billing inquiries, service requests, and other related concerns. They provide support through various channels, such as phone, email, and online chat, to ensure customers have a positive experience and their issues are resolved efficiently. SRP Customer Service representatives are trained to answer questions about electric and water services, help set up new accounts, process payments, and address outages or emergencies. Their goal is to maintain customer satisfaction and help customers understand SRP's services and policies.

What is the highest paying customer service job?

Senior customer service roles, such as Customer Service Managers or Customer Experience Directors, tend to have higher salaries, especially in large corporations or specialized industries. These positions often require extensive experience, leadership skills, and sometimes certifications, and can offer salaries exceeding $70,000 annually depending on the company and location.

What are the key skills and qualifications needed to thrive as an SRP Customer Service Representative, and why are they important?

To thrive as an SRP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and utility billing platforms is typically required. Patience, active listening, and a customer-focused attitude are essential soft skills for excelling in this role. These competencies ensure effective issue resolution and foster positive customer experiences, which are vital for maintaining customer satisfaction and organizational reputation.

What are some typical challenges faced by SRP Customer Service representatives, and how are they supported in overcoming them?

SRP Customer Service representatives often handle complex billing inquiries, service outages, and sensitive customer concerns, which can be challenging during peak times or emergencies. To help manage these situations, team members receive thorough training on procedures and systems, as well as access to knowledge bases and escalation support from supervisors. Additionally, SRP fosters a collaborative environment, encouraging representatives to share best practices and support each other in resolving difficult cases. Regular feedback and coaching sessions are also provided to help staff continuously improve their customer service skills.
More about Srp Customer Service jobs
What cities are hiring for Srp Customer Service jobs? Cities with the most Srp Customer Service job openings:
What states have the most Srp Customer Service jobs? States with the most job openings for Srp Customer Service jobs include:
Infographic showing various Srp Customer Service job openings in the United States as of June 2026, with employment types broken down into 50% As Needed, and 50% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Network Engineer - Operational Technology

SRP

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

Requisition ID: 20064

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking
Summary

We are looking for an experienced Network Engineer, to join our team. This role is responsible for working on a team that supports power generation and transmission operations at SRP.  As a Network Engineer, you will be responsible for helping design, maintain, support, and life cycle existing and new network infrastructure devices.

The ideal candidate will have obtained a Cisco Certified Network Professional (CCNP) certificate and have experience trouble shooting, maintaining, and supporting Palo Alto firewalls, Cisco devices and networks.

What You'll Do
  • Work with team members through hardware lifecycles and cutover migrations while minimizing impacts to production.
  • Focus on leading the optimization of multi-site infrastructure redundancy that support the Generation Technology, Telecom, and other power system teams.
  • Prepares and conducts reports and presentations for all areas of network infrastructure that the team supports.
  • Maintain and enhance cyber security frameworks and IT governance plans while remaining NERC-CIP compliant for all responsible network infrastructure areas.
  • Create, review, and update process documents, network diagrams, and all other relevant documentation for compliance, knowledge transfer, and historical purposes.
  • Recommends solutions to new and complex network problems, while developing innovative strategies to evaluate the potential impact of changes.
  • Perform on-call duties on a 24/7 call-out rotation.
  • Diagnose and fix network technical issues on all levels of criticality and perform post issue root cause analysis if necessary.
  • Supports a positive working environment through learning, educating, and collaborating with fellow team members and other SRP departments.
Education
A bachelor's degree relevant to the assignment from an accredited institution is preferred.
A high school diploma, GED, or equivalent is required.
Experience

This position may be filled at one of three levels outlined below, based on the candidate’s relevant education, experience, or a combination of both that demonstrates the required knowledge, skills, and competencies.

Level I — Associate: In lieu of a degree, 4 years of relevant experience or an equivalent combination of education and experience totaling 4 years may be considered.

Level 2 – Journey: Minimum 2 years of relevant experience required. In lieu of a degree, 6 years of relevant experience or an equivalent combination of education and experience totaling 6 years may be considered.

Level 3 – Senior: Minimum 5 years of relevant experience required. In lieu of a degree, 9 years of relevant experience or an equivalent combination of education and experience totaling 9 years may be considered.

Eligibility for advancement (progression) to the next level in the same role is based on overall job performance, mastery of all functional responsibilities, and time in position, as assessed by the supervisor.

Additional Requirements and Qualifications
  • Industry technical and network certifications recommended: CCNA and CCNP Enterprise, CCNP Data Center, or CCNP Security.
  • Have knowledge to implement, support, and trouble shoot IP network infrastructure technologies such as L2/L3 switching, network routing, network and server load balancing, and network security.
  • Demonstrate familiarity with network automation, monitoring tools, access control, DNS, network domains, security frameworks, and network architectures.
  • Administration of multi-site environments running on Nexus data center switches with vPC redundancy.
  • Ability to work with minimal or no supervision on network configuration tasks.
  • Diagnose and resolve critical outages on operational technology networks under high pressure and during all hours of the day, if needed.
  • Understand cyber security recovery processes in the event of compromise and execute associated disaster recovery procedures.
  • Understanding of NERC-CIP compliance standards and associated requirements a plus.
  • Ability to perform multiple assignments concurrently while under stress.
  • Foster positive working relationships with all levels of employees at SRP and OT.
  • Excellent organizational, communication, and project lead skills. While showing a willingness to have a growth mindset toward advancing technical knowledge.
  • Ability to work remote or on-site as needed, including various SRP sites (substation and generation). Minimum of 2 days a week in-office/on-site is required, but applicant needs to be available on-site more when work requires it.
  • Driver's license and ability to drive between sites are required.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.