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Srp Customer Service Jobs (NOW HIRING)

Alert Alarm Hawaii

SRP Operations Manager

Honolulu, HI · On-site

$120K - $130K/yr

... margins, service response times, and customer satisfaction. * Ensure compliance with safety ... We are a proud Equal Opportunity Employer EEOC Statement SRP provides equal employment ...

Alert Alarm Hawaii

SRP Operations Manager

Honolulu, HI · On-site

$120K - $130K/yr

... margins, service response times, and customer satisfaction. * Ensure compliance with safety ... We are a proud Equal Opportunity Employer EEOC Statement SRP provides equal employment ...

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SRP Customer Service information

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How much do srp customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for srp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Srp Customer Service vs Customer Support Specialist?

AspectSrp Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or technical support experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support centers, or office environments
Employer & Industry UsageUtility companies, telecommunications, retailTechnology, telecommunications, retail
Common Search & ComparisonCustomer service roles in utility companiesTechnical or product support roles

Both Srp Customer Service and Customer Support Specialist roles focus on assisting customers, but Srp Customer Service often emphasizes utility or service provider interactions, while Customer Support Specialists may handle technical issues or product-specific inquiries. The roles overlap in customer interaction skills but differ in industry focus and technical requirements.

What are SRP Customer Service representatives?

SRP Customer Service representatives are professionals who assist customers of Salt River Project (SRP), a utility company in Arizona, with their accounts, billing inquiries, service requests, and other related concerns. They provide support through various channels, such as phone, email, and online chat, to ensure customers have a positive experience and their issues are resolved efficiently. SRP Customer Service representatives are trained to answer questions about electric and water services, help set up new accounts, process payments, and address outages or emergencies. Their goal is to maintain customer satisfaction and help customers understand SRP's services and policies.

What are the key skills and qualifications needed to thrive as an SRP Customer Service Representative, and why are they important?

To thrive as an SRP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and utility billing platforms is typically required. Patience, active listening, and a customer-focused attitude are essential soft skills for excelling in this role. These competencies ensure effective issue resolution and foster positive customer experiences, which are vital for maintaining customer satisfaction and organizational reputation.

What are some typical challenges faced by SRP Customer Service representatives, and how are they supported in overcoming them?

SRP Customer Service representatives often handle complex billing inquiries, service outages, and sensitive customer concerns, which can be challenging during peak times or emergencies. To help manage these situations, team members receive thorough training on procedures and systems, as well as access to knowledge bases and escalation support from supervisors. Additionally, SRP fosters a collaborative environment, encouraging representatives to share best practices and support each other in resolving difficult cases. Regular feedback and coaching sessions are also provided to help staff continuously improve their customer service skills.
More about SRP Customer Service jobs
What cities are hiring for Srp Customer Service jobs? Cities with the most Srp Customer Service job openings:
What states have the most Srp Customer Service jobs? States with the most job openings for Srp Customer Service jobs include:
What job categories do people searching Srp Customer Service jobs look for? The top searched job categories for Srp Customer Service jobs are:
SRP Customer Service jobs near you
Infographic showing various Srp Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
College Intern - Sustainability Policy and Programs

College Intern - Sustainability Policy and Programs

Salt River Project

Tempe, AZ • Hybrid

Other

Medical, Retirement

Posted 26 days ago

Salt River Project rating

9.0

Company rating: 9.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Requisition ID: 20082

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

  • 401(k) plan with employer matching
  • Access to a recreation and fitness facility
  • Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year
Summary

SRP is seeking a motivated College Intern to support our teams while gaining handson experience in a collaborative, missiondriven environment. This internship offers students the opportunity to apply classroom knowledge to realworld projects that support SRP's commitment to delivering reliable, sustainable water and power services. Interns will work closely with experienced professionals, contribute to meaningful work, and develop technical and professional skills relevant to their field of study. The role is designed to foster learning, teamwork, and innovation while providing exposure to SRP's operations and culture. This is an excellent opportunity for students who are eager to learn, grow, and make an impact while exploring a future career with SRP. 

This role supports the Sustainability Policy and Programs department by providing research and analysis on sustainability related topics, assisting with the coordination and execution of external and internal partnerships, and facilitating the collection of data related to SRP's public reporting.

The student intern will work daily scheduled hours based on the department's needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

What You'll Do

 Work closely with the Sustainability Policy & Programs team to:

  • Complete and present topical research.
  • Support internal and external partnerships and engagement including communications and content creation, data collection and reporting, outreach, and technical assistance.
  • Assist the team with data collection and analysis related to SRP's 2035 Sustainability Goals and Carbon/Greenhouse Gas reporting.
Education
College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.
Additional Requirements and Qualifications
  • One-year internship with flexible work hours to accommodate academic schedules and vacations.
  • Sustainability degree program preferred. Pay rate depends on completed credit hours.
  • Applicant must have excellent research, organizational, analytical, and writing skills. Applicant must have a strong customer service ethic, willingness to work collaboratively, ability to work independently, a commitment to quality and attention to detail, and approach sustainability with curiosity and creativity.
  • Candidate must be currently enrolled and attending a minimum of 6 college credit hours per semester.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.

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