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Saas Customer Support Jobs (NOW HIRING)

MedScout

Customer Support & Enablement Specialist

$18.50 - $24.75/hr

You've supported B2B SaaS customers directly: 1-3 years in customer support, support ops, or technical support, ideally at a B2B SaaS company - you know what a good ticket queue looks like and what a ...

Valeo Resources

VP of Customer Success

$141K - $181K/yr

... support, retention, and expansion for mid-market and enterprise customers. Position: Vice President of Customer Success Company: B2B SaaS / CRM Technology Organization Location: Remote USA Schedule:

Opportunity Healthcare

VP of Customer Success

$141K - $181K/yr

... support, retention, and expansion for mid-market and enterprise customers. Position: Vice President of Customer Success Company: B2B SaaS / CRM Technology Organization Location: Remote USA Schedule:

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

C3 AI

Director, Customer Support

Redwood City, CA · On-site

$180K - $230K/yr

... SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn ...

ARBITERSPORTS LLC

Chief Customer Officer

Sandy, UT · On-site

Strengthen support processes, service levels, escalation management, and customer communication. * Build scalable operating processes appropriate for a growing SaaS company serving primarily small ...

C3 AI

Director, Customer Support

Redwood City, CA

Demonstrated success defining and implementing customer support best practices for enterprise, SaaS, or PaaS products. * Experience writing logical, detailed, and complete product support ...

Centage

Customer Support Specialist

San Antonio, TX · On-site

$60K - $65K/yr

... SaaS environment. What you'll do * Respond to customer requests through Zendesk and email with ... You help improve the support function, not just your own queue Why you might like this role * You ...

Centage

Customer Support Specialist

San Antonio, TX · On-site

$60K - $65K/yr

... SaaS environment. What you'll do * Respond to customer requests through Zendesk and email with ... You help improve the support function, not just your own queue Why you might like this role * You ...

Centage

Customer Support Specialist

San Antonio, TX

$60K - $65K/yr

... SaaS environment. What you'll do * Respond to customer requests through Zendesk and email with ... You help improve the support function, not just your own queue Why you might like this role * You ...

Propelus

Customer Support Specialist

Boulder, CO · Remote

$18 - $22/hr

SaaS Support Experience: 2+ years in a contact center or technical support role, specifically within the SaaS industry. * Proficiency with Zendesk (or a similar CRM) is required. You must be ...

Propelus

Customer Support Specialist

$18.50 - $24.75/hr

SaaS Support Experience: 2+ years in a contact center or technical support role, specifically within the SaaS industry. * Proficiency with Zendesk(or a similar CRM) is required. You must be ...

New

Zinier

Customer Support Associate

$18 - $24.50/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

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SAAS Customer Support information

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How much do saas customer support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for saas customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a SaaS customer support?

A SaaS Customer Support job involves assisting customers who use a Software-as-a-Service (SaaS) product. Support agents help troubleshoot issues, answer questions, and provide guidance on using the software effectively. They may communicate with customers via email, chat, or phone and work closely with technical teams to resolve complex problems. Strong communication, problem-solving, and technical skills are essential for success in this role.

What does a SaaS customer support do?

A typical day in SaaS Customer Support involves responding to customer inquiries via email, chat, or phone, troubleshooting technical issues, and guiding users through product features. You may also spend time documenting solutions, escalating complex cases to engineering teams, and collaborating with colleagues to resolve outstanding technical challenges. The role is dynamic, often requiring you to juggle multiple cases at once, prioritize urgent requests, and adapt to frequent updates or new features in the software. This environment offers opportunities to develop your technical skills, gain product expertise, and build relationships with both customers and cross-functional teams.

What are the key skills and qualifications needed to thrive in SaaS customer support, and why are they important?

To thrive as a SaaS Customer Support specialist, you need strong troubleshooting abilities, knowledge of cloud-based software, and excellent written and verbal communication skills. Familiarity with CRM platforms, ticketing systems like Zendesk or Freshdesk, and basic understanding of APIs or integration tools is commonly expected. Empathy, patience, and the ability to manage multiple issues simultaneously set outstanding candidates apart. These competencies ensure you can efficiently resolve client issues, foster customer satisfaction, and contribute to the ongoing success of SaaS platforms.

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What cities are hiring for Saas Customer Support jobs?

Cities with the most Saas Customer Support job openings:

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SAAS Customer Support jobs near you
Infographic showing various Saas Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Customer Support & Enablement Specialist

MedScout

Remote

$18.50 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

At MedScout, our mission is to empower MedTech commercial teams with the data, insights, and tools they need to deliver life-changing medical innovations to the patients who need them most. We're creating a best-in-class revenue acceleration platform that unites the latest medical claims intelligence with an intuitive user experience built specifically for sales professionals at medical device and diagnostic companies.
MedScout's customer success team currently absorbs a lot of operational and technical work by default; ticket triage, troubleshooting, account admin, one-off training, on top of managing relationships and driving expansion. We're hiring a dedicated Customer Support & Enablement Specialist to own that workload directly, so CSMs can stay focused on strategy and growth. You'll be the first point of contact when something breaks, when a user is confused, or when an account needs upkeep, and you'll build the systems (docs, macros, a real knowledge base) that make the next ticket faster than the last.
This is a foundational role for our support function. Right now this work is spread across our CSMs by default, and you'll be the first person who owns it end to end, including building out an Intercom instance that today only handles live chat into a real self-serve platform. You'll report to the VP of Customer Success, working as an individual contributor from day one with a lot of latitude to shape how the function runs. The right person has done this kind of build-from-scratch work before, gets energy from turning chaos into process, and is ready to leave their fingerprint on how support works at MedScout for years to come.
How will you help us build the company?
Support & Troubleshooting
  • Act as the primary support contact and manage Intercom Livechat to address inbound product navigation and usage questions.
  • Provision and manage user accounts and permissions
  • Assign and refresh sales territories for new and existing users
  • Triage inbound issues and escalate the right ones to engineering or CS with clear repro steps (Jam/Loom, logs, screenshots)
  • Investigate and resolve billing/invoicing discrepancies, looping in finance as needed
Enablement & Content
  • Own and grow our Intercom instance beyond chat. Today it's live conversations only. You'll evaluate, configure, and roll out the parts of the platform we're not using yet (help center/knowledge base, workflows and automation, the resolution bot) to cut down repetitive tickets and give customers more ways to self-serve.
  • Deliver one-off training for new or stuck users.
  • Build out a knowledge base covering the most common questions so customers can self-serve.
  • Partner with product marketing on customer-facing content

What's the ideal background?
  • You've supported B2B SaaS customers directly: 1-3 years in customer support, support ops, or technical support, ideally at a B2B SaaS company - you know what a good ticket queue looks like and what a bad one feels like.
  • You've configured a support platform, not just worked inside one: hands-on experience setting up a tool like Intercom or Zendesk, help centers, macros, workflows, or bots, rather than only answering tickets in it.
  • You write and troubleshoot clearly: you can turn a messy bug report into a clean, reproducible ticket, and explain a fix to a non-technical user without losing them.
  • You build repeatable systems: you're as energized by writing the FAQ that prevents twenty future tickets as you are by solving the one in front of you.
  • You pick up new tools fast: Intercom is your home base, but you don't need hand-holding to learn the next platform.
  • Bonus points if you've administered Intercom specifically (Fin/resolution bot, product tours, workflows), worked in healthcare, life sciences, or health-tech SaaS, or been part of a fast-paced startup.

Are you a good fit?
At our stage, how you operate matters more than what you'll do day-to-day. We're looking for strong alignment with our four core values:
  • Effort on our inputs: We prepare diligently, leave it all on the "field," and move on quickly. Focusing on good habits and work ethic, not individual outcomes, ultimately creates a winning culture and a successful company.
  • Earn Trust: We keep our commitments to our customers, partners, and each other. We listen attentively, speak candidly, and treat others respectfully. We strive to demonstrate empathy, inclusion, and intellectual honesty.
  • We are a Learning Organization: The only sure path to continuous improvement is a hypothesis-driven approach that prioritizes focus, decisive experimentation, rapid learning, and iteration. We expect low ego and a high degree of collaboration to enable us to find the right answer as quickly as possible.
  • "Top Right" is the Expectation: We hire and reward driven, innately curious individuals who work hard to gain a deep understanding of our market, their craft, and the outcomes we strive to deliver for our partners.
What can you expect from us?
  • Fully covered healthcare, plus vision, dental, and 401k
  • Remote-first culture with quarterly onsites - we stay in nice hotels and eat well
  • Generous budget for learning, development, and tools that make you more effective
  • You will feel heard. You'll hear "Yes, let's do that" - and then have the opportunity to execute
What's our interview process?
  1. Intro call with our Head of People Ops. We'll discuss what you're looking for in your next chapter and answer your initial questions.
  2. Background Deep Dive with one of our team members, going deeper on the specifics of your experience and how this role impacts MedScout.
  3. Practical exercise where we get to see your work in action with some of our team members.
  4. Values Interview: A meeting with 3 members of the cross-functional team to learn more about how we're living out our values and what they mean to you.
A note about our interview process
MedScout embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our work will be.
We will ensure that individuals with disabilities are provided reasonable accommodation who need it. We want you to be able to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation please let us know!

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