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Restaurant Operations Analyst Jobs (NOW HIRING)

ULINE

Operations Analyst - Customer Service

Kenosha, WI · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the ... Cafe featuring affordable daily meal options from local restaurants. * On-site fitness center and ...

ULINE

Operations Analyst - Customer Service

Gurnee, IL · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the ... Cafe featuring affordable daily meal options from local restaurants. * On-site fitness center and ...

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Restaurant Operations Analyst information

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How much do restaurant operations analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for restaurant operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a restaurant operations analyst, and why are they important?

To excel as a Restaurant Operations Analyst, you need strong analytical abilities, a solid understanding of restaurant business operations, and a degree in business, hospitality, or a related field. Familiarity with data analysis tools like Excel, POS systems, and restaurant management software is essential, and certifications in data analytics or hospitality management can be beneficial. Excellent problem-solving skills, attention to detail, and effective communication help you interpret data and collaborate with staff and management. These skills enable analysts to identify operational inefficiencies, guide strategic decisions, and drive overall restaurant performance.

How does a restaurant operations analyst typically collaborate with other departments to improve efficiency?

A Restaurant Operations Analyst regularly works alongside teams such as finance, marketing, and restaurant management to gather data and implement process improvements. This collaboration often involves analyzing sales trends, customer feedback, and operational workflows, then sharing insights and recommendations through reports and meetings. By working cross-functionally, the analyst helps to identify bottlenecks, support strategic decisions, and ensure smoother day-to-day operations across the restaurant chain. Effective communication and a proactive approach are key to driving meaningful change in this role.

What is the difference between Restaurant Operations Analyst vs Restaurant Manager?

AspectRestaurant Operations AnalystRestaurant Manager
Primary FocusAnalyzing data to improve operational efficiencyOverseeing daily restaurant operations and staff management
Required SkillsData analysis, reporting, problem-solvingLeadership, customer service, staff supervision
Work EnvironmentOffice setting, data-driven tasksFront-of-house and back-of-house management
Common CertificationsBusiness or hospitality analytics certificationsFood safety, management certifications

The main difference between a Restaurant Operations Analyst and a Restaurant Manager lies in their focus. The analyst concentrates on data analysis and process improvement, while the manager handles daily operations and staff. Both roles are essential for restaurant success but serve different functions within the industry.

What does a restaurant operations analyst do?

A Restaurant Operations Analyst is responsible for examining and improving the efficiency and effectiveness of a restaurant's operations. They analyze data related to sales, costs, inventory, and staffing to identify trends and areas for improvement. By providing actionable insights and recommendations, they help restaurant managers optimize processes, reduce waste, and increase profitability. Their work often involves developing reports, monitoring key performance indicators (KPIs), and collaborating closely with management teams.
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What cities are hiring for Restaurant Operations Analyst jobs?

Cities with the most Restaurant Operations Analyst job openings:

What states have the most Restaurant Operations Analyst jobs?

States with the most job openings for Restaurant Operations Analyst jobs include:

What job categories do people searching Restaurant Operations Analyst jobs look for?

The top searched job categories for Restaurant Operations Analyst jobs are:

Restaurant Operations Analyst jobs near you
Infographic showing various Restaurant Operations Analyst job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Operations Analyst - Customer Service

ULINE

Waukegan, IL

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,950 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees

Job description

Operations Analyst - Customer Service

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you'll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Analyze contact center performance data and deliver insights that inform business strategy.

  • Drive improvements that enhance customer service operations, efficiency and processes.

  • Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.

  • Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Minimum Requirements

  • Bachelor's degree.

  • 2+ years of experience in data analysis or business intelligence.

  • Advanced Microsoft Excel, SQL and Power BI experience.

  • Excellent communication, analytical and organizational skills.

  • Robotic Process automation (RPA) a plus.

  • Uline does not participate in the H1-B lottery.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Cafe featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

#ZR-HQCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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