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Restaurant Operations Analyst Jobs (NOW HIRING)

ULINE

Operations Analyst - Customer Service

Kenosha, WI · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the ... Café featuring affordable daily meal options from local restaurants. * On-site fitness center and ...

TWC

Director of Restaurant Operations

Houston, TX · On-site

$105K - $125K/yr

Vision insurance Director of Restaurant Operations -- Food Hall About the Role We're looking for an ... Proficiency with a range of technology, including Microsoft Office, POS platforms, and analysis ...

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Restaurant Operations Analyst information

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$33

$56

How much do restaurant operations analyst jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for restaurant operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What is the highest paying position in a restaurant?

In restaurant operations, executive roles such as Director of Operations or General Manager typically have the highest salaries, often exceeding six figures. These positions require extensive experience, leadership skills, and often involve overseeing multiple locations or large teams.

What are the key skills and qualifications needed to thrive as a Restaurant Operations Analyst, and why are they important?

To excel as a Restaurant Operations Analyst, you need strong analytical abilities, a solid understanding of restaurant business operations, and a degree in business, hospitality, or a related field. Familiarity with data analysis tools like Excel, POS systems, and restaurant management software is essential, and certifications in data analytics or hospitality management can be beneficial. Excellent problem-solving skills, attention to detail, and effective communication help you interpret data and collaborate with staff and management. These skills enable analysts to identify operational inefficiencies, guide strategic decisions, and drive overall restaurant performance.

What is the 30/30/30 rule for restaurants?

The 30/30/30 rule in restaurant operations is a time management guideline suggesting that managers should spend 30 minutes on opening tasks, 30 minutes on service oversight, and 30 minutes on closing procedures each day. This helps ensure smooth daily operations and accountability. Restaurant analysts often use such rules to optimize workflow and staff scheduling.

How does a Restaurant Operations Analyst typically collaborate with other departments to improve efficiency?

A Restaurant Operations Analyst regularly works alongside teams such as finance, marketing, and restaurant management to gather data and implement process improvements. This collaboration often involves analyzing sales trends, customer feedback, and operational workflows, then sharing insights and recommendations through reports and meetings. By working cross-functionally, the analyst helps to identify bottlenecks, support strategic decisions, and ensure smoother day-to-day operations across the restaurant chain. Effective communication and a proactive approach are key to driving meaningful change in this role.

What is the difference between Restaurant Operations Analyst vs Restaurant Manager?

AspectRestaurant Operations AnalystRestaurant Manager
Primary FocusAnalyzing data to improve operational efficiencyOverseeing daily restaurant operations and staff management
Required SkillsData analysis, reporting, problem-solvingLeadership, customer service, staff supervision
Work EnvironmentOffice setting, data-driven tasksFront-of-house and back-of-house management
Common CertificationsBusiness or hospitality analytics certificationsFood safety, management certifications

The main difference between a Restaurant Operations Analyst and a Restaurant Manager lies in their focus. The analyst concentrates on data analysis and process improvement, while the manager handles daily operations and staff. Both roles are essential for restaurant success but serve different functions within the industry.

What does a Restaurant Operations Analyst do?

A Restaurant Operations Analyst is responsible for examining and improving the efficiency and effectiveness of a restaurant's operations. They analyze data related to sales, costs, inventory, and staffing to identify trends and areas for improvement. By providing actionable insights and recommendations, they help restaurant managers optimize processes, reduce waste, and increase profitability. Their work often involves developing reports, monitoring key performance indicators (KPIs), and collaborating closely with management teams.

What does an operations analyst do?

A restaurant operations analyst evaluates and improves the efficiency of restaurant processes by analyzing data related to sales, costs, and customer service. They use tools like spreadsheets and reporting software to identify trends, develop strategies, and support decision-making to enhance overall performance. Strong analytical skills and knowledge of restaurant operations are essential for this role.

Is an operations analyst entry level?

An entry-level Restaurant Operations Analyst position typically requires minimal professional experience, often suitable for recent graduates or those with limited industry experience. However, some roles may prefer candidates with basic knowledge of data analysis tools like Excel or SQL. Advancement usually depends on gaining experience and developing analytical skills.
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What states have the most Restaurant Operations Analyst jobs? States with the most job openings for Restaurant Operations Analyst jobs include:
What job categories do people searching Restaurant Operations Analyst jobs look for? The top searched job categories for Restaurant Operations Analyst jobs are:
Restaurant Operations Analyst jobs near you
Infographic showing various Restaurant Operations Analyst job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $70,210 per year, or $33.8 per hour.
Operations Analyst - Customer Service

Operations Analyst - Customer Service

Uline

Kenosha, WI

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Uline rating

8.1

Company rating: 8.1 out of 10

Uline

Based on 112 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,535 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 80%

    80% say they get enough training

    say they get enough training

Featured by Uline, based on 112 Breakroom Quiz responses from their frontline employees

Job description

Operations Analyst - Customer Service

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you’ll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities 

  • Analyze contact center performance data and deliver insights that inform business strategy.

  • Drive improvements that enhance customer service operations, efficiency and processes.

  • Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.

  • Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Minimum Requirements

  • Bachelor's degree.

  • 2+ years of experience in data analysis or business intelligence.

  • Advanced Microsoft Excel, SQL and Power BI experience.

  • Excellent communication, analytical and organizational skills.

  • Robotic Process automation (RPA) a plus.

  • Uline does not participate in the H1-B lottery.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. 

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

#ZR-HQCS

Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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