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Response Manager Jobs (NOW HIRING)

Mondo

Security Response Manager

Waltham, MA · Remote

$50 - $55/hr

Security Response Manager, location is Remote. The start date is ASAP for this 6 month Contract-to-Hire position. Job Title: Security Response Manager Location-Type: Remote Start Date Is: ASAP ...

Mondo

Security Response Manager

Waltham, MA · Remote

$50 - $55/hr

Security Response Manager, location is Remote. The start date is ASAP for this 6 month Contract-to-Hire position. Job Title: Security Response Manager Location-Type: Remote Start Date Is: ASAP ...

ERL LLC

JUNIOR RESPONSE MANAGER

Middleburg Heights, OH · On-site

$28 - $32/hr

Junior Response Manager Environmental Restoration, LLC is an employee-owned company providing cost-effective environmental services including emergency response, industrial cleaning, remediation ...

KIND

$80 - $100/hr

Position Summary KIND seeks a Direct Response Manager to develop and project manage the KIND fundraising and engagement program. This position will plan and implement a comprehensive fundraising and ...

Marjaree Mason Center

Crisis Response Manager

Fresno, CA · On-site

$83K - $116K/yr

The Crisis Response Manager provides strategic leadership, oversight, and coordination for all aspects of Marjaree Mason Center's 24/7 crisis response programs. This role ensures the delivery of high ...

Socket.dev

Crisis Response Manager

Fresno, CA · On-site

$80 - $100/hr

The Crisis Response Manager also oversees program budget planning, contract and grant compliance, and the development of community partnerships to enhance service delivery. As the subject matter ...

New

Marjaree Mason Center

Crisis Response Manager

Fresno, CA · On-site

$83K - $116K/yr

The Crisis Response Manager provides strategic leadership, oversight, and coordination for all aspects of Marjaree Mason Center's 24/7 crisis response programs. This role ensures the delivery of high ...

USES GROUP

Emergency Response Manager

Beaumont, TX

Emergency Response Manager will handle all billing, waste disposal, inventory management, and notification needs for the division's emergency response work. DUTIES AND RESPONSIBILITIES: • Evaluate ...

ERL LLC

TRAVELING RESPONSE MANAGER

Bloomfield, CT · On-site

$75K - $115K/yr

TRAVELING RESPONSE MANAGER Environmental Restoration LLC is a provider of cost effective hazardous wastes material management and removal services. Our services include Emergency Response, Site ...

ERL LLC

TRAVELING RESPONSE MANAGER

Garner, NC · On-site

$75K - $115K/yr

TRAVELING RESPONSE MANAGER Environmental Restoration LLC is a provider of cost effective hazardous wastes material management and removal services. Our services include Emergency Response, Site ...

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Response Manager information

What is the difference between Response Manager vs Customer Service Representative?

AspectResponse ManagerCustomer Service Representative
CredentialsTypically requires experience in customer support, communication skills, and sometimes management trainingUsually requires high school diploma or equivalent; customer service skills
Work EnvironmentSupervises support teams, manages customer interactions, and develops response strategiesHandles customer inquiries via phone, email, or chat in call centers or retail settings
Industry UsageCommon in tech, retail, and service industries managing customer responsesWidespread across various industries as frontline support

The Response Manager oversees customer response strategies and team management, focusing on improving communication processes. In contrast, the Customer Service Representative directly interacts with customers to resolve issues. While both roles require strong communication skills, the Response Manager has a broader strategic and supervisory focus, whereas the Customer Service Representative handles day-to-day customer interactions.

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Response Manager jobs near you
Infographic showing various Response Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Security Response Manager

Mondo

Waltham, MA • Remote

$50 - $55/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

Apply now: Security Response Manager, location is Remote. The start date is ASAP for this 6 month Contract-to-Hire position.

Job Title: Security Response ManagerLocation-Type: RemoteStart Date Is: ASAPDuration: 6 month Contract-to-HireCompensation Range: $50-$55/hour W2Benefits: Eligible for Health, Dental, Vision, 401KMust be authorized to work in the U.S. This position is not eligible for sponsorship.

Job Description:Lead enterprise security incident response while providing hands-on forensic investigation, detection engineering, and technical leadership to strengthen the overall security response function.

Day-to-Day Responsibilities:

  • Triage and manage security incident tickets.
  • Lead high-pressure incident response bridges across the organization.
  • Coordinate response efforts across technical teams, business stakeholders, and multiple levels of leadership.
  • Perform deep forensic analysis of endpoints, logs, web activity, and operating-system artifacts.
  • Develop and tune custom detections using CrowdStrike and Microsoft Defender.
  • Improve detection logic, investigative processes, and response playbooks.
  • Identify security tooling and process gaps and recommend improvements.
  • Drive post-incident reviews and continuous service improvement initiatives.
  • Mentor and train Tier 1/Tier 2 security analysts.
  • Collaborate with a 20-person security organization across multiple specialties.
  • Partner with international/EU stakeholders while maintaining GDPR awareness.
  • Support security tooling enhancements and other security initiatives as needed.

Minimum Requirements:

  • 11 years of overall IT experience.
  • 3 years of direct security incident response experience.
  • Significant hands-on experience within an Incident Response function.
  • Proven experience personally leading major security incidents from initial triage through resolution and post-incident improvement.
  • Strong incident-command and leadership experience, including leading high-pressure response calls with technical teams, executives, and cross-functional stakeholders.
  • Ability to navigate different levels of leadership during security incidents and clearly communicate decisions, risks, and next steps.
  • Advanced log analysis and digital forensics experience, including:
    • Web logs
    • OS-level analysis
    • Endpoint artifacts
    • Deep investigative/root-cause analysis
  • Strong hands-on experience with EDR and security tooling, including:
    • CrowdStrike
    • Microsoft Defender / Defender for Endpoint
    • ServiceNow
    • Orca
  • Experience with endpoint detection and response, identity security, vulnerability management, and threat intelligence.
  • Demonstrated ability to build or tune detections and improve investigative capabilities.
  • Experience driving post-incident improvements and continuous service improvement.
  • Proven ability to mentor and develop junior security analysts.
  • Experience working with EU stakeholders and awareness of GDPR considerations.
  • Strong enterprise communication, political awareness, and stakeholder-management skills.
Preferred Qualifications:
  • Red team/offensive security experience.
  • Blue team/security defense experience.
  • Purple team experience combining offensive and defensive security practices.
  • Experience using Maltego or similar investigation/intelligence tools.