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Executive Response Jobs (NOW HIRING)

US Bank

Executive Response Specialist

Owensboro, KY · Hybrid

Executive Response Specialist Executive Response Specialists are responsible for researching, investigating, and resolving escalations related to all aspects of Retail Payment Solutions. Escalations ...

U.S. Bank

Executive Response Specialist

Saint Paul, MN · On-site

Executive Response Specialist Executive Response Specialists are responsible for researching, investigating, and resolving escalations related to all aspects of Retail Payment Solutions. Escalations ...

US Bank

Executive Response Specialist

Tempe, AZ · Hybrid

Executive Response Specialist Executive Response Specialists are responsible for researching, investigating, and resolving escalations related to all aspects of Retail Payment Solutions. Escalations ...

C3 AI

Executive Assistant to the CEO

Redwood City, CA · On-site

Track commitments made by the CEO, ensure responses and next steps are completed within expected timelines, and close loops on outstanding items. Maintain a clear view of what is open, pending, and ...

C3 AI

Executive Assistant to the CEO

New York, NY · On-site

$150K - $250K/yr

Track commitments made by the CEO, ensure responses and next steps are completed within expected timelines, and close loops on outstanding items. Maintain a clear view of what is open, pending, and ...

New

Hancock Whitney Corp.

Executive Assistant

Gulfport, MS · On-site

Prepares executive responses to routine correspondence; prepares reports, collects and analyzes information; prepares presentations. * Provides framework for retrieval and utilization of historical ...

New

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How much do executive response jobs pay per year?

As of May 31, 2026, the average yearly pay for executive response in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.
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Executive Response jobs near you
Infographic showing various Executive Response job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.
Executive Response Specialist

Executive Response Specialist

US Bank

Owensboro, KY • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

U.S. Bank rating

8.2

Company rating: 8.2 out of 10

Based on 344 frontline employees who took The Breakroom Quiz

37th of 141 rated banks

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description
Are you passionate about customer service? Do you enjoy digging into situations and creating solutions? If so this may be the career for you.Executive Response Specialist

Executive Response Specialists are responsible for researching, investigating, and resolving escalations related to all aspects of Retail Payment Solutions. Escalations are received through multiple channels, including regulatory agencies, senior leadership, and social media platforms.

Specialists are expected to be fully knowledgeable and cross-trained on all U.S. Bank credit and debit card products. This expertise enables effective collaboration with team members and cross-functional business partners to ensure escalation responses align with senior management directives. The role requires direct outreach to cardmembers to de-escalate high-level concerns, as well as the preparation of professional written communications to notify customers of complaint resolutions.

In addition to resolving individual customer issues, Specialists are responsible for identifying and addressing broader, systemic concerns to ensure regulatory compliance and to support a positive customer experience. Achieving comprehensive resolution requires close partnership with internal teams such as Compliance, Legal, Bankruptcy, Collections, Disputes, and Underwriting.

Specialists must remain current on bank policies, procedures, and regulatory requirements in order to provide clear feedback to Service Advisors and recommend operational enhancements.

Basic Qualifications

  • High school diploma or equivalent
  • Three to five years of related professional experience
  • Minimum of 18 months of customer service experience
Preferred Skills and Experience
  • Working knowledge of assigned products, including terms, conditions, benefits, and U.S. Bank policies and service philosophy
  • Prior experience investigating credit card-related complaints
  • Strong written, verbal, and interpersonal communication skills
  • Proficient keyboarding and PC skills; experience with word processing, spreadsheet, and other business software applications
  • Familiarity with contact center systems and procedures
  • Basic knowledge of U.S. Bank policies, procedures, and applicable laws and regulations

Schedule is M-F, 8 hours between 7am-6pm Central

We currently have this positon available in our deposits team as well as our cards team.

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

This position requires the 60% of time in office at- Columbia Center, Or/Fargo, ND or West Side Flats, MN, Tempe Az or Owensboro.KY

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

What U.S. Bank employees say

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About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

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