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Response Manager Jobs in Washington, DC (NOW HIRING)

Pondurance

Manager, Incident Response

Mclean, VA · Remote

$150K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role As the Manager, Incident Response at Pondurance, you will help manage our Incident Response Consulting Team. You should have a strong desire to mentor our consultants and deliver ...

Pondurance

Manager, Incident Response

Mclean, VA · On-site +1

$150K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role As the Manager, Incident Response at Pondurance, you will help manage our Incident Response Consulting Team. You should have a strong desire to mentor our consultants and deliver ...

Booz Allen Hamilton

Incident Response SME

Arlington, VA · On-site

$112K - $257K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Knowledge ofcrisis management principles, tactical and strategic preparedness frameworks, and incident response planning methodologies * Ability tocoordinate and execute high-impact readiness ...

Booz Allen Hamilton, Inc.

Incident Response SME

Arlington, VA · On-site +1

$112K - $257K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Knowledge of crisis management principles, tactical and strategic preparedness frameworks, and incident response planning methodologies * Ability to coordinate and execute high-impact readiness ...

Ferrovial

Incident Response Technician

Manassas, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Incident Response Technician will operate an emergency response vehicle to perform roadside ... You will be dispatched by the I-66 Traffic Management Center, occasionally assisting maintenance ...

Ferrovial

Incident Response Technician

Manassas, VA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Incident Response Technician will operate an emergency response vehicle to perform roadside ... You will be dispatched by the I-66 Traffic Management Center, occasionally assisting maintenance ...

Ferrovial

Roadway Incident Response Technician-3

Manassas, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Incident Response Technician will operate an emergency response vehicle to perform roadside ... You will be dispatched by the I-66 Traffic Management Center, occasionally assisting maintenance ...

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All JobsResponse JobsResponse Manager JobsResponse Manager Jobs in Washington, DC

Response Manager information

What is the difference between Response Manager vs Customer Service Representative?

AspectResponse ManagerCustomer Service Representative
CredentialsTypically requires experience in customer support, communication skills, and sometimes management trainingUsually requires high school diploma or equivalent; customer service skills
Work EnvironmentSupervises support teams, manages customer interactions, and develops response strategiesHandles customer inquiries via phone, email, or chat in call centers or retail settings
Industry UsageCommon in tech, retail, and service industries managing customer responsesWidespread across various industries as frontline support

The Response Manager oversees customer response strategies and team management, focusing on improving communication processes. In contrast, the Customer Service Representative directly interacts with customers to resolve issues. While both roles require strong communication skills, the Response Manager has a broader strategic and supervisory focus, whereas the Customer Service Representative handles day-to-day customer interactions.

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The most popular types of Response jobs in Washington, DC are:

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For Response Manager jobs in Washington, DC, the most frequently searched job titles are:

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Response Manager jobs near you

Fundraising Direct Response Manager

Reading Is Fundamental

Washington, DC • Hybrid

$70K/yr

Full-time

Re-posted 21 days ago

Job description

Overview

Now Hiring! Fundraising Direct Response Manager

Full-Time | Exempt Position

Job Summary

Reading Is Fundamental (RIF) is seeking a collaborative and results-driven Fundraising Direct Response Manager. In this role, you’ll play a pivotal part in advancing RIF’s donor growth and revenue strategies. This position focuses on implementing innovative, omnichannel fundraising campaigns across both digital and traditional platforms—including paid advertising, social media, SMS, and direct mail.

What’s in It for You

  • Medical, dental, and vision insurance.
  • Basic life insurance plan.
  • 403(b) retirement savings plan.
  • Paid time off (PTO), including vacation, personal time, and bereavement leave.
  • 13 paid holidays annually.
  • Short-term disability (STD) and long-term disability (LTD) coverage.
  • Hybrid work environment (Onsite 3x a week).

What You’ll Do

  • Plan and execute robust, creative, and conversion-driven omnichannel fundraising campaigns.
  • Lead strategy, execution, and optimization of digital fundraising and direct mail efforts to acquire new donors, re-engage lapsed supporters, and retain existing donors.
  • Collaborate cross-departmentally to align fundraising strategies and messaging with broader organizational goals.
  • Use data and analytics to evaluate campaign performance, track donor behavior, and inform future strategies to improve response rates and ROI.
  • Ensure compliance with fundraising regulations, data privacy laws, and digital marketing best practices.
  • Oversee the development, implementation, and optimization of campaigns on RIF.org, ensuring alignment with fundraising and organizational goals.
  • Create targeted email, social media, advertising, and SMS campaigns to engage donors throughout the giving cycle.

What You’ll Need

  • Bachelor’s degree in marketing, communications, nonprofit management, or a related field (or equivalent experience).
  • 3+ years of experience in nonprofit fundraising or digital marketing, with at least 2 years leading successful digital fundraising initiatives.
  • Proficiency with CRM systems (e.g., Salesforce, Raiser’s Edge), online fundraising platforms (e.g., Classy, Engaging Networks), and analytics/marketing tools (e.g., email automation, Google Analytics, Tag Manager).
  • Strong knowledge of SEO, SEM, social media advertising, and conversion-optimized campaign development.
  • Excellent project management skills, including experience coordinating vendors and managing timelines and budgets.
  • Strong communication and analytical abilities with a data-driven, audience-focused approach.

Who We Are

Reading Is Fundamental (RIF) is the nation’s leading children’s literacy nonprofit. We focus on disrupting the U.S. literacy crisis by bringing the joy of reading to children to create skilled readers. By bringing books and reading resources to kids, we inspire the joy of reading, sparking imaginations and possibilities that put children on a path to reading proficiency.

Visit us at www.rif.org