Response Manager Jobs in Washington, DC (NOW HIRING)

Amazon Corporate Security's (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to
roughly 500k global corporate customers, serving as a single point of intake for corporate physical security issues worldwide.
The BAC is looking for talented incident response specialists to support our rapidly growing GSOC program. A successful candidate will have a strong track record of managing physical security incidents, writing detailed reports, coordinating with response stakeholders, and driving positive service relationships among a diverse group of
stakeholders and customers. Success in this role will require flexibility, bias for action, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this
dynamic, fast paced environment.
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
- Directly manage physical security incidents worldwide, working with response stakeholders and notifying key partner teams.
- Coordinate with internal team members to ensure the effective triage and escalation of security incidents.
- Draft written products and emergency communications with a high level of accuracy and detail.
- Navigate a suite of technical resources to retrieve information and create reports in support of incident and crisis management activities as directed.
- Participate in drills and table-top exercises, recommending improvements to BAC practices.
A day in the life
As an Incident Response Coordination Specialist, you will work within a team of specialists to manage physical security incidents worldwide. New hires must be able to navigate policies and procedures, and make sound decisions in the absence of guidance, escalating to team leaders when necessary. You must obsess over our customers, triaging and responding to their physical security needs. This is a shift-based role within a 24/7 operation. You may be expected to work evenings, holidays, and weekends.
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and are committed to building an environment that celebrates knowledge sharing and mentorship. We care about your career growth as a passionate learner who is motivated to take on challenges.
Our team values work-life harmony. Availability for the GSOC's 24/7/365 operation is often imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success at Amazon. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life- both in and outside of work.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS
- 2+ years of experience related to emergency management, GSOC operations, or other physical security management roles in a high-volume, high-intensity environment.
- Experience managing physical security incidents and crises.
- Verbal communication skills with an ability to remain calm, focused, and professional in high-stress situations.
- Writing skills to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts.
- Ability to quickly collect and analyze data necessary to brief stakeholders on important, time sensitive security issues.
PREFERRED QUALIFICATIONS
- Bachelor's degree/certification in the fields of emergency management, security management, project management, business continuity, or related disciplines.
- Experience with access control and CCTV systems such as C*Cure, Lenel, or Avigilon.
- Experience in emergency preparedness, developing and/or participating in incident response trainings and table top exercises.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 23.41 - 41.00 USD hourly