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Resolution Jobs (NOW HIRING)

Clayton Services

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Tax Resolution Specialist

Houston, TX · On-site

$21 - $25/hr

The Tax Resolution Specialist will manage client cases from intake through resolution while providing exceptional customer service and maintaining strict confidentiality. The ideal candidate is ...

Northwest Bank

Resolution Specialist

Spencer, IA · On-site

Essential Functions & Responsibilities Include, but are not limited to: 1) Responsible for implementing collection policies and procedures on defaulted loans, follow up and resolution of payment ...

Parkland Health

Three (3) years of experience in claims adjudication, dispute resolution, or Medicaid managed care. * Strong knowledge of Texas Medicaid policies, guidelines, and claims processes. Preferred:

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$13

$28

$55

How much do resolution jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

More about Resolution jobs
What cities are hiring for Resolution jobs? Cities with the most Resolution job openings:
What are the most commonly searched types of Resolution jobs? The most popular types of Resolution jobs are:
What states have the most Resolution jobs? States with the most job openings for Resolution jobs include:
What job categories do people searching Resolution jobs look for? The top searched job categories for Resolution jobs are:
Resolution jobs near you
Infographic showing various Resolution job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Order Resolution Specialist

Order Resolution Specialist

Radwell International

Willingboro, NJ • On-site

$20 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Investigate and resolve order discrepancies related to picking, inventory, surplus orders, repairs, and RMAs.

  • Coordinate with warehouse, inventory, and order fulfillment teams to correct discrepancies and maintain workflow accuracy.

  • Maintain accurate documentation and tracking of issues and resolutions within internal systems.

Radwell International rating

5.4

Company rating: 5.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

327th of 351 rated retail wholesalers

Job description

Order Resolution Specialist

The Order Resolution Specialist is responsible for resolving order discrepancies and ensuring accurate, timely completion of customer orders across warehouse and fulfillment operations. This role serves as a key liaison between warehouse, inventory, customer service, and sales teams to identify issues, investigate discrepancies, and drive resolution to completion.

This position requires strong attention to detail, problem-solving skills, and the ability to work in a fast-paced, high-volume operational environment.

Key Responsibilities
  • Investigate and resolve order discrepancies related to picking, inventory, surplus orders, repairs, and RMAs
  • Review order details and identify issues related to quantities, condition, or fulfillment accuracy
  • Coordinate with warehouse, inventory, and order fulfillment teams to correct discrepancies
  • Communicate updates and resolutions internally to ensure smooth order processing
  • Work closely with Order Fulfillment, Receiving, and Inventory teams to maintain workflow accuracy
  • Assist in resolving issues related to missing or mislabeled inventory
  • Support continuous improvement by identifying recurring issues and recommending solutions
  • Maintain accurate documentation and tracking of issues and resolutions within internal systems
  • Prioritize workload to ensure timely completion of critical order issues
  • Perform other duties, tasks, or work as assigned
Qualifications

Detail oriented with strong organizational skills. Ability to work in a fast-paced, high-volume environment. Strong problem-solving abilities. Computer literate with ability to learn internal systems. Team-oriented mindset with strong communication skills.

Knowledge & Skills Required

Strong computer proficiency. Ability to multi-task and manage multiple priorities. Attention to detail. Problem-solving abilities. Strong communication skills.

Education & Experience

High School Diploma or equivalent required. 1–3 years of experience in warehouse operations, order processing, or logistics preferred. Experience with inventory systems or order management systems preferred.

Physical Demands

Occasional sitting, reaching, working overhead, stooping, kneeling, crouching, or crawling. Frequent walking. Frequent standing and repetitive hand motion. Lifting requirements based on operational needs.

Compensation

The recruiting base pay scale for this full-time position is $20.00–$22.50 per hour. Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

Radwell Benefits

Medical, dental, and vision coverage starting Day 1 of employment. 15 PTO days. Paid company holidays. Company-paid short-term and long-term disability. Company-paid life insurance. 401(k) with company matching. Free onsite gym.

Radwell International LLC is an equal opportunity employer.

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