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Fraud Resolution Specialist Jobs (NOW HIRING)

Avidbank

Fraud Specialist

San Jose, CA · On-site

Fraud Specialist Position type: Full-time Pay range: $65,000 - $100,000 Division: Risk and ... resolution. This role plays a central coordination function, ensuring timely communication and ...

Avidbank

Fraud Specialist

San Jose, CA · On-site

$65K - $100K/yr

Fraud Specialist Position type: Full-time Pay range: $65,000 - $100,000 Division: Risk and ... resolution. This role plays a central coordination function, ensuring timely communication and ...

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How much do fraud resolution specialist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for fraud resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What does a Fraud Resolution Specialist do?

A Fraud Resolution Specialist is responsible for investigating potential fraudulent activity on accounts, resolving issues related to fraud, and assisting customers in recovering from fraudulent incidents. They analyze account activity, work with other departments or law enforcement if necessary, and help prevent future fraud by recommending security measures. Their role is crucial in minimizing financial losses and maintaining customer trust.

What are some common challenges faced by Fraud Resolution Specialists, and how can new hires prepare for them?

Fraud Resolution Specialists often encounter complex cases that require strong attention to detail and the ability to handle high-stress situations. New hires may find it challenging to balance quick decision-making with accuracy, especially when investigating multiple cases simultaneously. Building familiarity with fraud detection tools and staying updated on emerging fraud tactics can help. Developing strong communication skills is also essential, as the role involves regularly collaborating with customers, law enforcement, and internal teams to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Fraud Resolution Specialist, and why are they important?

To thrive as a Fraud Resolution Specialist, you need strong analytical abilities, attention to detail, and a background in finance or criminal justice, often supported by relevant experience or certifications. Familiarity with fraud detection tools, case management systems, and industry compliance standards is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help professionals excel in this role. These competencies are crucial for accurately investigating fraud cases, protecting customers, and minimizing financial losses for organizations.
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Fraud Resolution Specialist jobs near you

Fraud Client Services Representative - Bilingual Spanish

Bank of America

Phoenix, AZ • On-site

$15.50 - $19.25/hr

Other

Posted 11 days ago

Job description

Bank Of America Fraud Resolution Specialist

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

  • Identifies Bilingual Spanish client needs and recommends solutions when fraud has been identified
  • Must be speak Spanish fluently and pass a Bilingual Spanish assessment
  • Records data captured during client interactions accurately
  • Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
  • Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
  • Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

Skills:

  • Must be fluent in Spanish and English
  • Conflict Management
  • Customer and Client Focus
  • Decision Making
  • Fraud Management
  • Oral Communications
  • Active Listening
  • Attention to Detail
  • Data Collection and Entry
  • Issue Management
  • Problem Solving
  • Adaptability
  • Collaboration
  • Critical Thinking
  • Influence

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 2nd shift (United States of America)

Hours Per Week: 40

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