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Resolution Manager Jobs in Ohio (NOW HIRING)

Semiserve

Program Manager

Columbus, OH · On-site

$155K - $175K/yr

Serve as the primary program liaison for customers, managing specifications, sales orders, project updates, feedback, and issue resolution. * Manage vendors and subcontractors, including component ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Ohio

Resolution Manager information

See Ohio salary details

$22.4K

$61.7K

$117.9K

How much do resolution manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for resolution manager in Ohio is $61,702.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,479.00 and $74,958.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Ohio?

The most popular types of Resolution jobs in Ohio are:

What are popular job titles related to Resolution Manager jobs in Ohio?

For Resolution Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Ohio look for?

The top searched job categories for Resolution Manager jobs in Ohio are:

What cities in Ohio are hiring for Resolution Manager jobs?

Cities in Ohio with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $61,702 per year, or $29.7 per hour.

ONE CALL RESOLUTION TEAM LEAD

Premier Health

Dayton, OH • Hybrid

Full-time

Posted 10 days ago

Job description

ON CALL RESOLUTION TEAM LEAD

HYBRID; WILL REQUIRE SOME TRAVEL TO HOME OFFICE

9:30AM-6PM;  MONDAY THROUGH FRIDAY

FULL TIME / 80 HOURS PER PAY PERIOD

**MUST RESIDE WITHIN 50 MILES OF OFFICE

The One Call Resolution Team Lead (OCRTL) supports the PHP mission, vision, and values through resolution of the patient's account balance and coordinating pre-service activities, in accordance with PHP policies and various regulatory compliance rules. The OCRTL shares the fiscal responsibility with other Revenue Cycle Departments to complete timely financial clearance on accounts, collect on accounts, reduce bad debt, advise, and subsequently obtain required information to process applications for all available financial assistance programs, including evaluating patient's eligibility for Medicaid, state and hospital-sponsored charity care programs and other available funding sources. The OCRTL assesses and determines a plan for resolution including following cash management techniques when collecting money. This position serves as gatekeeper for managed care contracts serving as a liaison between the insurance companies and the Managed Care Department. The OCRTL understands the hospital's financial and discounting policies by using critical thinking to provide guidance to reach the best resolution based upon the patient's situation. This position also serves as a point of contact for any patient escalations that arise during the pre-services process including but not limited to scheduling for services, providing estimates, and or addressing patient complaints. 
OCRTL's communicate via phone, MyChart, email, and in writing with patients and payers to obtain any information necessary to ensure payment of services. OCRTL's are required to travel to and work from any Premier site outside of their hired location based on staffing and patient needs to perform each of these responsibilities. 
The OCRTL collaborates with other departments within the hospital and outside eligibility vendors as necessary.  The OCRTL uses financial systems to document data and conducts procedures to assist the patient in filing for Medicaid and/or other public assistance programs. 
This position monitors and maintains departmental work queues ensuring accounts are worked efficiently for pre-services, conducts training, and provides mentoring to staff.  The OCRTL must meet and maintain departmental and individualized productivity and efficiency standards and must successfully complete all required annual training and pass all competencies. 
 

Education

Minimum Level of Education Required: High School completion / GED
Additional requirements:
Preferred educational qualifications: Associates Degree preferred in related field.
Position specific testing requirement: Must be proficient with Windows-based computer technology, including keyboarding.

Licensure/Certification/Registration

Medical Terminology and coding knowledge preferred.

Experience

Minimum Level of Experience Required: 3 - 5  years of job related experience
Preferred experience: Experience working with the public is preferred. Courses/workshops in compliance, medical self-pay accounts receivable management, Medicaid, medical billing preferred. Familiarity with statutes and regulations regarding self-pay collections practices and financial assistance is preferred. Associates degree in Healthcare or Business can be substituted for two years of experience.  
Other experience requirements: Overall knowledge of patient registration, third party collections, verification of insurance benefits, Medicaid and other government programs, financial assistance, hospital billing and/or managed care contracts is required. 4 + years of recent financial assistance, billing, insurance verification, or self-pay accounts receivable management healthcare experience in a /medical setting or financial institution setting. Basic knowledge of debits and credits required.  Prepare reports on the status of credit and collections, and other operating statements is required.  Must possess good math skills and pass a skills test which includes calculating co-pays and deductibles within 90 days from hire.

Knowledge/Skills

1.    Ability to perform a variety of tasks, often changing assignments on short notice. 
2.    Must be adept at multi-tasking. 
3.    Will be required to learn and work with multiple software/hardware products to be used during the course of an average work day. 
4.    Must possess excellent verbal and listening communication skills and be able to maintain a professional demeanor in stressful situations. 
5.    Must be adept with machinery typically found in a business office environment. 
6.    Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance.
7.    Able to build productive relationships with all contacts. 
8.    Must be proficient in Windows-based computer technology, including keyboarding and typing at least 30 wpm.
9.    Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company. 
10.    Overall knowledge of third party collections, registration, billing and contracts is preferred.
 

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