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Resolution Manager Jobs in Fairfield, OH (NOW HIRING)

VeridianTech

Informatica MDM platform admin

Erlanger, KY · On-site

... resolution Manage user access roles and security Support data integration with upstreamdownstream systems Collaborate with business and technical stakeholders Maintain documentation and provide user ...

The Pittsburgh Paints Co

Store Manager

Cincinnati, OH · On-site

Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution * Manage inventory levels, product availability, ordering, and inventory ...

Fidelity Investments

Senior Manager, Finance

Covington, KY

$105K - $144K/yr

Ability to lead decision-making, issue resolution, managing risks, and building consensus among the team members and dependent teams. The Team This role sits within the Fidelity Digital Assets ...

Pittsburgh Paints Co.

Store Manager

Cincinnati, OH · On-site

Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution * Manage inventory levels, product availability, ordering, and inventory ...

Pittsburgh Paints Co.

Store Manager

Cincinnati, OH · On-site

Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution * Manage inventory levels, product availability, ordering, and inventory ...

Galent

Informatica MDM Administrator

Erlanger, KY · On-site

Manage data models, workflows, and business rules. * Ensure data quality, governance, and standardization. * Handle system performance monitoring, troubleshooting, and issue resolution. * Manage user ...

3B Staffing LLC

Major Incident Manager

Cincinnati, OH · On-site

Develop, refine, and document processes for troubleshooting and problem resolution to improve service efficiency and customer experience. • Knowledge Base Management: Ensure the accuracy and ...

Posted today

3B Staffing LLC

Major Incident Manager

Cincinnati, OH · On-site

Develop, refine, and document processes for troubleshooting and problem resolution to improve service efficiency and customer experience. • Knowledge Base Management: Ensure the accuracy and ...

Posted today

PNC Bank

Assistant Branch Manager

Cincinnati, OH

$48K - $81K/yr

Leads effective problem resolution. * Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth ...

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Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Fairfield, OH? For Resolution Manager jobs in Fairfield, OH, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Fairfield, OH look for? The top searched job categories for Resolution Manager jobs in Fairfield, OH are:
What cities near Fairfield, OH are hiring for Resolution Manager jobs? Cities near Fairfield, OH with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Fairfield, OH as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Debt Resolution Manager

General Electric Credit Union

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

General Electric Credit Union rating

8.6

Company rating: 8.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Debt Resolution Manager
Primary Duties and Responsibilities:
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.
Overview:
The Debt Resolution Manager oversees the mortgage default servicing department, including collections, loss mitigation, foreclosure, and claims, as well as bankruptcy and escrow servicing. Implements processes and procedures that improve efficiency and support results beneficial to the credit union and its members.
Essential Responsibilities:
  • Directing the daily operations of the bankruptcy, escrow and mortgage default department and overseeing case workflows, including managing a portfolio of cases from initial filing or default to resolution or liquidation.
  • Reviewing, approving, and ensuring the accurate and timely preparation and electronic filing of legal documents with National Bankruptcy Services, and associated law firms.
  • Serving as a subject matter expert for internal and external audits, ensuring all activities adhere to applicable regulations, investor requirements, and company policies. This also includes responding to quality control findings and implementing preventative controls.
  • Analyzing financial statements and data to determine strategies for minimizing loss when an account defaults on a loan or other debt. This often involves managing pre-petition and post petition debt and monitoring accounts throughout the entire default process.
  • Acting as the primary contact and liaison between internal teams, senior management, members, creditors, attorneys, trustees, and court officials.
  • Carrying out management duties such as hiring, training, monitoring performance, resolving complaints, and mentoring supervisors and team members.
  • Identifying gaps within existing processes and implementing solutions or new procedures to improve efficiency and service levels and reduce costs.
  • Following up payments and closely monitoring bankruptcy and delinquent mortgage accounts with the Loan Servicing team
  • Resolving disputed transactions in a timely and cost-effective manner
  • Compiling month-end data for management
  • Adhering to the company's risk and regulatory standards, policies, and controls.

Education and Experience:
  • High school diploma/GED required; College degree preferred
  • 6+ years of experience in a mortgage default, collections or similar role
  • 5+ years of experience with bankruptcy servicing or operational experience
  • Prior experience working in a credit union or community bank is preferred

Knowledge, Skills, and Abilities:
  • Extensive knowledge of regulations and guidelines set forth in the Fair Debt Collection Practices Act, Bankruptcy Code, and Reg. Z
  • Ability to serve as Subject Matter Expert and handle complex situations efficiently
  • Has sufficient knowledge of the Bankruptcy and loss mitigation process and understands the legalities and documents associated with each filing
  • Excellent communication skills with high degree of ability to talk to members, especially with matters of sensitivity and conflict resolution
  • Strong analytical skills and decisive decision-making skills
  • Able to work in a fast-paced environment
  • Must have the ability to prepare and interpret detailed written materials and perform mathematical functions
  • High degree of professionalism especially when working with external parties and attorneys
  • Proficient in working in case management and bankruptcy systems, including PACER

At GECU, we want to support your wellbeing by offering a wide range of benefits:
  • Health, Dental and Vision insurance
  • Life and Disability insurance options
  • Paid Time Off starts accruing once hired and take your birthday off -paid
  • 401k Retirement plan with up to a 10% match of your base gross compensation
  • Tuition reimbursement opportunities & professional development
  • Volunteer opportunities -and earn additional PTO hours!
  • On-site clinics for Vaccines and Mammograms

And many more!
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!
General Electric Credit Union is an Equal Opportunity Employer

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