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Resolution Manager Jobs in Crestline, OH (NOW HIRING)

Specialized Education Services

Climate Manager

Marion, OH · On-site

$55K - $60K/yr

Provide conflict resolution training and mediation for students and staff. * Develop school-wide ... Skill in managing fine motor tasks, such as helping students with writing, manipulating small ...

Group O, Inc.

Logistics Coordinator

Mansfield, OH · On-site

$59.70 - $63/hr

Serve as the primary liaison with freight carriers, suppliers, and customers regarding logistics execution and issue resolution. * Manage freight claims, loss tracking, and exception handling using ...

Arby's

District Manager

Ashland, OH · On-site

The District Manager is responsible for increasing sales and profits through financial management ... Familiarity with positive conflict resolution. * Exceptional written and verbal communication ...

Arby's

District Manager

Shelby, OH · On-site

The District Manager is responsible for increasing sales and profits through financial management ... Familiarity with positive conflict resolution. * Exceptional written and verbal communication ...

Applebee's

Kitchen Manager

Marion, OH

As the Kitchen Manager, you would be responsible for the back of the house and all of its functions ... Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and ...

Applebee's

Kitchen Manager

Marion, OH · On-site

As the Kitchen Manager, you would be responsible for the back of the house and all of its functions ... Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and ...

Southpaw - Taco Bell

Shift Manager

Marion, OH · On-site

$13 - $16.50/hr

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Southpaw - Taco Bell

Shift Manager

Marion, OH · On-site

$13 - $16.50/hr

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Southpaw - Taco Bell

Shift Manager

Marion, OH · On-site

$13 - $16.50/hr

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Carter Lumber Company

Store Manager

Shelby, OH · On-site

$55 - $85/hr

Well developed problem solving abilities and strong conflict resolution skills * 5-10 years of ... Manages and implements the overall direction of the store. * Responsible for properly delegating ...

New

Elliott Machine Works Inc

Plant Manager

Galion, OH · On-site

Problem analysis and resolution. * Experience in a Manufacturing Environment. * Inventory management. * Manufacturing Methods. * Computer Skills, including manufacturing system software. * Process ...

Taco Bell

Shift Manager

Ashland, OH · On-site

$14 - $22/hr

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Taco Bell

General Manager

Mansfield, OH · On-site

$50K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

General Manager

Mansfield, OH

$55K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

General Manager

Mansfield, OH · On-site

$50K - $57K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What cities near Crestline, OH are hiring for Resolution Manager jobs?

Cities near Crestline, OH with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Crestline, OH as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Climate Manager

Specialized Education Services

Marion, OH • On-site

$55K - $60K/yr

Full-time

Re-posted yesterday

Job description

Company Overview
Shine on as a climate manager
Specialized Education Services, Inc. (SESI), a division of FullBloom, is a premier provider of education services for K-12 students who require additional supports to overcome challenges that impede success in a traditional school setting. SESI partners with school districts to run in-district classrooms and standalone schools that meet the academic, behavioral, and social-emotional needs of special and alternative education students. Partnering with over 600 school districts nationwide, SESI serves more than 7,000 students. Join our team members who shine a positive light on our students and uncover the unique learner within. Have a profound impact, grow, learn, and thrive as part of our team.
Overview
The School Climate Manager is responsible for fostering a positive, inclusive, and safe school environment that supports student well-being, academic success, and social-emotional development. This role involves developing and implementing strategies to improve school culture, address behavioral concerns, promote equity and inclusion, and engage students, staff, and families in creating a supportive learning community.
Responsibilities
School Climate and Culture Development:
  • Lead efforts to assess and improve school climate through surveys, focus groups, and data analysis.
  • Develop and implement programs that promote a positive school culture, student engagement, and staff morale.
  • Ensure that school policies and practices align with restorative justice principles, trauma-informed approaches, and social-emotional learning (SEL) strategies.
  • Collaborate with school leadership to integrate diversity, equity, and inclusion (DEI) practices into school culture.

Behavioral Support and Intervention:
  • Establish and oversee a proactive, data-driven approach to behavior management that reduces suspensions, expulsions, and disciplinary referrals.
  • Support teachers in implementing positive behavioral interventions and supports (PBIS) and restorative justice practices.
  • Provide conflict resolution training and mediation for students and staff.
  • Develop school-wide initiatives to prevent bullying, harassment, and discrimination.

Student and Family Engagement:
  • Serve as a liaison between the school and families to address concerns related to school climate and student well-being.
  • Develop workshops, events, and communication strategies to enhance parent and community engagement.
  • Partner with student leadership groups to amplify student voice in shaping school culture.

Professional Development and Training:
  • Design and facilitate professional development for teachers and staff on SEL, trauma-informed practices, culturally responsive teaching, and conflict resolution.
  • Support staff in creating inclusive, engaging classrooms that reflect students' diverse identities and experiences.

Data Collection and Reporting:
  • Monitor and analyze school climate data, discipline trends, and student engagement metrics to guide decision-making.
  • Prepare reports and recommendations for school leadership and stakeholders on climate-related initiatives.
  • Ensure compliance with local, state, and federal policies regarding school climate, discipline, and student rights.

SESI.R7
Qualifications
  • Bachelor's degree
  • Excellent communication, collaboration, and leadership skills.
  • Worked with kids for 2+ years

Posted Salary Range
USD $55,000.00 - USD $60,000.00 /Yr.
Physical Requirements
  • Ability to run short distances and move swiftly in response to student needs, including bending, kneeling, and crouching.
  • Ability to lift and assist students with mobility challenges, often requiring the handling of up to 50 pounds or more.
  • Skill in managing fine motor tasks, such as helping students with writing, manipulating small objects, or using adaptive devices.
  • Ability to operate a computer or tablet for up to 8 hours daily.
  • Capacity to notice and respond to non-verbal cues from students
  • Capacity to remain calm and composed during physically and emotional demanding situations, ensuring student safety and well-being

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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