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Resolution Manager Jobs in Cincinnati, OH (NOW HIRING)

WW&R

Legal Account Resolution Specialist

Cincinnati, OH · Hybrid

$20.33/hr

All consumers of our clients are in the post-judgment, legal stage of collections; managing files ... resolution * Calculates payment arrangements and negotiates settlements which may require ...

New

3B Staffing LLC

Major Incident Manager

Cincinnati, OH · On-site

Develop, refine, and document processes for troubleshooting and problem resolution to improve service efficiency and customer experience. * Knowledge Base Management: Ensure the accuracy and ...

3B Staffing LLC

Major Incident Manager

Cincinnati, OH · On-site

Develop, refine, and document processes for troubleshooting and problem resolution to improve service efficiency and customer experience. * Knowledge Base Management: Ensure the accuracy and ...

Carmeuse

Site Operations Manager

Butler, KY · On-site

... conformance resolution, Management of Change (MOC), and Root Cause Analysis (RCA) Monitor, maintain and manage the Industrial Plan including prioritization of capital projects, work and ...

Carmeuse

Site Operations Manager

Butler, KY · On-site

... conformance resolution, Management of Change (MOC), and Root Cause Analysis (RCA) • Monitor, maintain and manage the Industrial Plan including prioritization of capital projects, work and ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Cincinnati, OH

Resolution Manager information

See Cincinnati, OH salary details

$23.3K

$64.1K

$122.5K

How much do resolution manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for resolution manager in Cincinnati, OH is $64,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,929.00 and $77,858.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Cincinnati, OH?

For Resolution Manager jobs in Cincinnati, OH, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Cincinnati, OH look for?

The top searched job categories for Resolution Manager jobs in Cincinnati, OH are:

What cities near Cincinnati, OH are hiring for Resolution Manager jobs?

Cities near Cincinnati, OH with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Cincinnati, OH as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $64,090 per year, or $30.8 per hour.

Debt Resolution Manager

General-Electric-Credit-Union

Cincinnati, OH • On-site

$70 - $90/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Debt Resolution Manager Overview

The Debt Resolution Manager oversees the mortgage default servicing department, including collections, loss mitigation, foreclosure, and claims, as well as bankruptcy and escrow servicing. Implements processes and procedures that improve efficiency and support results beneficial to the credit union and its members.

Primary Duties and Responsibilities
  • Directing the daily operations of the bankruptcy, escrow and mortgage default department and overseeing case workflows, including managing a portfolio of cases from initial filing or default to resolution or liquidation.
  • Reviewing, approving, and ensuring the accurate and timely preparation and electronic filing of legal documents with National Bankruptcy Services, and associated law firms.
  • Serving as a subject matter expert for internal and external audits, ensuring all activities adhere to applicable regulations, investor requirements, and company policies, responding to quality control findings and implementing preventative controls.
  • Analyzing financial statements and data to determine strategies for minimizing loss when an account defaults on a loan or other debt; managing pre‑petition and post‑petition debt and monitoring accounts throughout the entire default process.
  • Acting as the primary contact and liaison between internal teams, senior management, members, creditors, attorneys, trustees, and court officials.
  • Carrying out management duties such as hiring, training, monitoring performance, resolving complaints, and mentoring supervisors and team members.
  • Identifying gaps within existing processes and implementing solutions or new procedures to improve efficiency and service levels and reduce costs.
  • Following up payments and closely monitoring bankruptcy and delinquent mortgage accounts with the Loan Servicing team.
  • Resolving disputed transactions in a timely and cost‑effective manner.
  • Compiling month‑end data for management.
  • Adhering to the company's risk and regulatory standards, policies, and controls.
Education and Experience
  • High school diploma/GED required; college degree preferred.
  • 6+ years of experience in a mortgage default, collections or similar role.
  • 5+ years of experience with bankruptcy servicing or operational experience.
  • Prior experience working in a credit union or community bank is preferred.
Knowledge, Skills, and Abilities
  • Extensive knowledge of regulations and guidelines set forth in the Fair Debt Collection Practices Act, Bankruptcy Code, and Reg. Z.
  • Ability to serve as Subject Matter Expert and handle complex situations efficiently.
  • Knowledge of the Bankruptcy and loss mitigation process and understanding of the legalities and documents associated with each filing.
  • Excellent communication skills and ability to talk to members, especially with matters of sensitivity and conflict resolution.
  • Strong analytical and decisive decision‑making skills.
  • Ability to work in a fast‑paced environment.
  • Must have the ability to prepare and interpret detailed written materials and perform mathematical functions.
  • High degree of professionalism especially when working with external parties and attorneys.
  • Proficient in working in case management and bankruptcy systems, including PACER.
Benefits
  • Health, Dental and Vision insurance.
  • Life and Disability insurance options.
  • Paid Time Off starts accruing once hired and includes birthday off paid.
  • 401(k) Retirement plan with up to a 10% match of your base gross compensation.
  • Tuition reimbursement opportunities and professional development.
  • Volunteer opportunities and earn additional PTO hours.
  • On‑site clinics for vaccines and mammograms.

General Electric Credit Union is an Equal Opportunity Employer.

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