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Resolution Manager Jobs in Cincinnati, OH (NOW HIRING)

The Pittsburgh Paints Co

Store Manager

Cincinnati, OH · On-site

Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution * Manage inventory levels, product availability, ordering, and inventory ...

The Pittsburgh Paints Co

Store Manager

Cincinnati, OH · On-site

Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution * Manage inventory levels, product availability, ordering, and inventory ...

The Pittsburgh Paints Co

Store Manager

Cincinnati, OH · On-site

Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution * Manage inventory levels, product availability, ordering, and inventory ...

Pittsburgh Paints Co.

Store Manager

Cincinnati, OH · On-site

Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution * Manage inventory levels, product availability, ordering, and inventory ...

Vaco LLC

Interim Treasury Manager

Lebanon, OH · On-site

Key Responsibilities Provide leadership and oversight for AP and AR teams, including workload management, coaching, performance monitoring, and issue resolution. Manage critical treasury operations ...

Socket.dev

Implementation Manager

Cincinnati, OH · On-site

$85 - $120/hr

Resolves or aids in the resolution of complex problems or issues including conducting an analysis ... Knowledge of fleet management is a plus. * Strong interpersonal skills and the ability to build ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Cincinnati, OH

Resolution Manager information

See Cincinnati, OH salary details

$23.3K

$64.1K

$122.5K

How much do resolution manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for resolution manager in Cincinnati, OH is $64,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,929.00 and $77,858.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Cincinnati, OH?

For Resolution Manager jobs in Cincinnati, OH, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Cincinnati, OH look for?

The top searched job categories for Resolution Manager jobs in Cincinnati, OH are:

What cities near Cincinnati, OH are hiring for Resolution Manager jobs?

Cities near Cincinnati, OH with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Cincinnati, OH as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $64,090 per year, or $30.8 per hour.

Sr Accounts Payable Specialist, Invoice Issue Resolution, Full Time, Hybrid

UC Health

Cincinnati, OH • On-site

Full-time

Posted 18 days ago

UC Health (Cincinnati) rating

6.9

Company rating: 6.9 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

454th of 898 rated healthcare providers

Job description


UC Health is hiring a full-time Senior Accounts Payable Specialist - Invoice Issue Resolution.
The Senior Accounts Payable Specialist - Invoice Issue Resolution is responsible for making sure supplier invoices are reviewed, resolved, and paid accurately and on time. This position investigates invoice problems, works with suppliers and internal teams to resolve issues, and helps prevent payment delays.
The ideal candidate is organized, detail-oriented, comfortable solving problems, and able to communicate effectively with both internal teams and external suppliers.
Key Responsibilities
Resolve Invoice Issues
  • Review invoices and identify issues that may delay payment.
  • Investigate and resolve problems such as incorrect pricing, missing information, purchase order issues, receiving discrepancies, or billing errors.
  • Work with suppliers, employees, Supply Chain, Operations, and other departments to resolve invoice issues.
  • Follow up on outstanding issues until they are resolved.
  • Give priority to supplier accounts that may be placed on credit hold or are considered critical to UC Health operations.
  • Respond to supplier questions about invoices, payments, and account issues.

Manage Invoice Payments
  • Review and process supplier invoices accurately and in a timely manner.
  • Verify purchase orders, receiving information, pricing, payment terms, and supporting documentation.
  • Monitor unpaid and aging invoices and take action to prevent payment delays.
  • Review supplier statements and compare them with UC Health records to make sure invoices and payments are properly accounted for.
  • Help resolve outstanding balances and payment discrepancies.

Communication and Customer Service
  • Maintain professional and positive relationships with suppliers.
  • Communicate clearly with suppliers and internal departments about invoice and payment issues.
  • Serve as a point of contact for more complex or escalated accounts payable questions.
  • Keep appropriate teams informed about issues that could affect supplier relationships or business operations.

Accuracy, Compliance, and Controls
  • Follow UC Health policies and established accounts payable procedures.
  • Ensure invoices and payments are processed in accordance with accounting requirements and internal controls.
  • Maintain accurate records and documentation.
  • Support audits and provide information or documentation as needed.
  • Help support month-end activities related to accounts payable.

Process Improvement
  • Identify recurring invoice problems and recommend ways to prevent them.
  • Help improve accounts payable processes to make them more efficient and reduce errors.
  • Work with other departments to improve communication and resolve issues more effectively.
  • Participate in special projects and other accounts payable activities as assigned.

What You'll Bring
  • Strong attention to detail and accuracy.
  • Excellent problem-solving and organizational skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Strong written and verbal communication skills.
  • Ability to work effectively with suppliers and employees across different departments.
  • Ability to investigate problems, identify solutions, and follow issues through to completion.
  • Experience with accounts payable, invoice processing, vendor accounts, or a related accounting function.
  • Ability to work independently while also collaborating effectively with a team.

Why This Role Matters
This position plays an important role in keeping supplier payments accurate and on time. By identifying and resolving invoice issues quickly, the Senior Accounts Payable Specialist - Invoice Issue Resolution helps maintain strong supplier relationships and supports the day-to-day operations of UC Health.
Responsibilities
Invoice Resolution:
• Review and process vendor invoices, ensuring accuracy and compliance with company policies.
• Verify purchase order details, receiving reports, and pricing before approving payments.
• Investigate and resolve discrepancies or issues with invoices, such as pricing errors, missing documentation, or billing inconsistencies.
• Reconcile accounts payable records with vendor statements to ensure all invoices are accounted for and resolved.
• Identify areas for process improvements to enhance efficiency in the accounts payable process and reduce errors.
• Support cross-functional teams in resolving discrepancies related to payment terms, procurement, or accounting systems.
Vendor Communication:
• Communicate with vendors and internal departments to resolve disputes and ensure timely resolution.
• Maintain positive relationships with vendors by addressing inquiries related to payments, invoices, and disputes.
• Respond to vendor inquiries regarding the status of payments and assist with any questions regarding accounts payable issues.
Compliance:
• Ensure adherence to company policies, accounting principles, and legal requirements in all accounts payable activities.
• Ensure all accounts payable processes comply with auditing standards and best practices.
Special Projects:
• Assist in special projects or ad-hoc tasks related to accounts payable, as needed.
Other duties as assigned
Qualifications
Minimum Required: High School Diploma or GED. Minimum Required: 3 - 5 Years equivalent experience. Preferred: 6 - 10 Years equivalent experience. Preferred: Associate degree. | LICENSE & CERTIFICATION: None required. |
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is an EEO employer.

What UC Health (Cincinnati) employees say

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About UC Health

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We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

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