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Resolution Manager Jobs in Columbus, OH (NOW HIRING)

Semiserve

Program Manager

Columbus, OH · On-site

$155K - $175K/yr

Serve as the primary program liaison for customers, managing specifications, sales orders, project updates, feedback, and issue resolution. * Manage vendors and subcontractors, including component ...

Solomon Page

Operations Planner L&A

Reynoldsburg, OH · On-site

$34/hr

Manages PO amendment resolution * Manage On Order Reporting * Review, respond and determine impact from weekly OSR. Audit monthly * Maintain Delivery Tracking * Track dye and cut dates * Directing ...

Mauser Packaging Solutions

Plant Manager

Columbus, OH · On-site

Acts in a proactive fashion in regard to problem resolution. * Manages profit and loss for the facility and drives Plant performance and reviews KPIs regularly (Daily, Weekly and Monthly). * Leads ...

Mauser Packaging Solutions

Plant Manager

Columbus, OH · On-site

Acts in a proactive fashion in regard to problem resolution. * Manages profit and loss for the facility and drives Plant performance and reviews KPIs regularly (Daily, Weekly and Monthly). * Leads ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Responsible for all first level customer escalations - must be able to respond to and manage through resolution. * Manage all printer issues internally and externally (incl. Service calls ...

Morgan Stanley

SRU Accounts Team Specialist

Columbus, OH · On-site

$14 - $19.25/hr

Ensure timely follow-up and resolution of inquiries. Manage a high volume of requests in a fast-paced environment. Apply firm policies and procedures on account opening and maintenance, including KYC ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Columbus, OH?

For Resolution Manager jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Columbus, OH look for?

The top searched job categories for Resolution Manager jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Resolution Manager jobs?

Cities near Columbus, OH with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Dispute Resolution Collections Specialist

OTC Industrial Technologies

Columbus, OH • On-site

Full-time

Posted 18 days ago

OTC Industrial Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

132nd of 428 rated retail wholesalers

Job description

Position: DR (Dispute Resolution) Collections Specialist Location: Columbus, OH Segment: Finance Position Summary: This position will be responsible for managing an assigned portfolio of customer accounts to drive resolution on account issues, timely payment, reconciliation of Specialty accounts. This role requires strong communication and collaboration with internal teams to effectively manage receivables and support overall department goals by achieving collection and aging targets while maintaining a customer-focused approach. What You'll Do: Manage assigned portfolio of clients by telephone and email, utilizing third-party systems to document collection efforts and secure payment on receivables (currently Billtrust, CSD, and Teams Sheet).

Maintain, update, and manage Excel spreadsheets used to track collections activity, customer accounts, aging, reporting, and other department metrics. Timely response to incoming customers and internal team requests via email. Achieve monthly agreed cash collection targets and overdue debt targets.

Process credit card payments. Note disputed items in the system with sufficient detail to drive resolution; monitor disputes through resolution and provide timely responses to customers. Inquire about unapplied cash or unused credits when interacting with customers.

Work closely with internal contacts to support collection efforts and resolve customer issues. Alert management to uncollectible accounts or potential fraudulent accounts, including proactively managing clients in bankruptcy or administration to minimize write-offs. Follow the dunning process up to and including suspension, disconnection, and third-party collections.

Participate in continuous improvement projects to drive efficiency and enhance customer experience. Apply a customer-first attitude while maintaining a fair and professional approach to collections. What You'll Need: Experience in high-volume accounts receivable collections, credit, or a related finance role.

Strong attention to detail with the ability to accurately document account activity, payment commitments, disputes, and collection efforts. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong communication skills with the ability to interact professionally with customers and internal teams.

Customer-focused mindset with the ability to maintain positive relationships while effectively managing collection expectations. Strong organizational skills with the ability to prioritize workload and follow through on commitments. Ability to work independently while also collaborating effectively with cross-functional teams.

Intermediate Proficiency in Microsoft Excel, including maintaining spreadsheets, tracking data, and analyzing information. Preferred Skills: Experience managing a portfolio of business-to-business (B2B) customers. Experience with collections systems, ERP systems, or customer account management platforms (Billtrust, CSD, or similar systems preferred).

Experience researching and resolving invoice discrepancies and customer disputes. Experience working with aging reports, cash forecasting, and collection metrics. Advanced Microsoft Excel skills, including formulas, pivot tables, and reporting.

Experience working with customers in a manufacturing, distribution, or industrial environment. Proven ability to handle difficult customer conversations while maintaining professionalism and a solutions-oriented approach. Apply.

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