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Resolution Manager Jobs in Columbus, OH (NOW HIRING)

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Responsible for all first level customer escalations - must be able to respond to and manage through resolution. * Manage all printer issues internally and externally (incl. Service calls ...

Eklego

Accounts Payable Supervisor

Columbus, OH · On-site

$63K - $86K/yr

Oversee invoice processing from intake through posting, including coding, approvals, matching, and exception resolution.Manage payment processing (check runs and/or electronic payments), ensuring ...

Eklego

Accounts Payable Supervisor

Columbus, OH · On-site

$63K - $86K/yr

Oversee invoice processing from intake through posting, including coding, approvals, matching, and exception resolution. * Manage payment processing (check runs and/or electronic payments), ensuring ...

Morgan Stanley

SRU Accounts Team Specialist

Columbus, OH · On-site

$14 - $19.25/hr

Ensure timely follow-up and resolution of inquiries. * Manage a high volume of requests in a fast-paced environment. * Apply firm policies and procedures on account opening and maintenance, including ...

JPMorganChase

Product Manager, AI Platform

Columbus, OH · On-site

They are seeking a Product Manager for their AI Platform who will drive product innovation, manage ... resolution, attribute arbitration, challenge-and-override workflows, and data onboarding patterns ...

Morgan Stanley

SRU Accounts Team Specialist

Columbus, OH · On-site

$14 - $19.25/hr

Ensure timely follow-up and resolution of inquiries. * Manage a high volume of requests in a fast-paced environment. * Apply firm policies and procedures on account opening and maintenance, including ...

SBS Management

Be Seen First

Association Property Manager / Assistant Property Manager

Columbus, OH · On-site

$41K - $47K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Handle conflict resolution and negotiations * Oversee accounts receivable, assist with budgets, and manage reserve studies * Coordinate inspections, reports, and follow‐up on maintenance and ...

Miner, LTD

Field Manager, Construction Services

Columbus, OH · On-site

$22 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution. * Management observation regarding attitude, diligence, team ...

Miner LTD

Field Manager, Construction Services

Columbus, OH · On-site

$22 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution. * Management observation regarding attitude, diligence, team ...

Miner, LTD

Field Manager, Construction Services

Columbus, OH · On-site

$22 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution. * Management observation regarding attitude, diligence, team ...

Miner, LTD

Field Manager, Construction Services

Columbus, OH

$22 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution. * Management observation regarding attitude, diligence, team ...

Arbor Homes

Customer Care Area Manager

Worthington, OH

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role builds upon the responsibilities of a Customer Care Manager with an increased focus on team leadership, performance management, customer issue resolution, and strategic oversight of ...

ORIX USA

Transaction Manager

Columbus, OH · On-site

$95K - $120K/yr

  • Medical

  • Life

  • Retirement

  • PTO

The Transaction Manager will work closely with internal and external partners to ensure ... Review final loan documentation and facilitate resolution of outstanding closing and post-closing ...

ORIX

Transaction Manager

Columbus, OH · On-site

$95K - $120K/yr

  • Medical

  • Life

  • Retirement

  • PTO

The Transaction Manager will work closely with internal and external partners to ensure ... Review final loan documentation and facilitate resolution of outstanding closing and post-closing ...

ORIX Real Estate Capital

Transaction Manager

Columbus, OH · On-site

$95K - $120K/yr

  • Medical

  • Life

  • Retirement

  • PTO

The Transaction Manager will work closely with internal and external partners to ensure ... Review final loan documentation and facilitate resolution of outstanding closing and post-closing ...

MM International

Project Manager

Columbus, OH · On-site

Responsible for Jira plan maintenance, Jira hygiene, ticket updates, setting and managing dependencies (e.g. blockers), and GRID resolution. * Supports Workstream lead to complete capacity planning ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Columbus, OH

Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Columbus, OH? For Resolution Manager jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Columbus, OH look for? The top searched job categories for Resolution Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Resolution Manager jobs? Cities near Columbus, OH with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Technical Service Operations Manager

Xerox

Westerville, OH • On-site

$111K - $112K/yr

Full-time

Re-posted 13 days ago

Xerox rating

7.3

Company rating: 7.3 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

102nd of 157 rated electronics manufacturers

Job description

General Information
City
Westerville
State/Province
Ohio
Country
United States
Date
Thursday, April 30, 2026
Working time
Full-time
Ref#
20039372
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
60377
Annual Base Salary Maximum
80000
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
JOB SUMMARY:
Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers' day-to-day printer fleet environment needs. Works closely with customer's end user community, customer IT, and Xerox resources to execute upon customer expectations.
Position is Customer's first point of contact for all Xerox inquiries or escalations.
Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities and support needs of customers.
ROLES AND RESPONSIBILITIES:
This role specifically encompasses the following duties:
  • Responsible for all first level customer escalations - must be able to respond to and manage through resolution.
  • Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
  • Manage Client Services relationship and escalate issues as needed.
  • Manage Configurations of Printers, Printer Software, Cloud Fleet Manager, Print Release Settings, and related services.
  • Creates Change Requests for System upgrades
  • Installs firmware and Configuration files onto the fleet of printers.
  • Interface with Technical Operations to resolve issues.
  • Interface with Technicians to assist with contacts and software loads
  • Coordinate all new printer installs.
  • Provide all necessary documentation and information to Manager as needed
  • Device inventory collection and analysis - identify current assets at each customer location.
  • Place manual orders for supplies as needed or as desired by customer.
  • Monitor inventory of printers, scanners, ports and supplies and work with customer to keep devices reporting in through Xerox remote tools.
  • Monitor device utilization within customer environment.
  • Management of device Installs, Moves, Adds and Changes (IMAC)
  • Work closely with customer for moves and remodels and make recommendations based on printer utilization and optimization.
  • Conduct Train the Trainer and End User Training as necessary.
  • Manage cartridge recycling program.
  • Maintain end-user relationship to assure high level of customer satisfaction.
  • This role is NOT a People Manager role, but a Process driven role.

PERSONAL CHARACTERISTICS:
  • Must possess high customer service skills.
  • Individual must demonstrate clear business maturity, in appearance, focus, poise and alertness.
  • Self-motivated and comfortable working alone within a customer environment dealing day to day with customer end users.
  • Comfortable working with limited direct supervision.
  • Outgoing individual and well organized.
  • Demonstrated ability to perform in a highly multi-tasking environment.
  • Capable of moving equipment weighing up to 60 pounds.

COMMUNICATION SKILLS:
  • Demonstrated ability to effectively communicate complex ideas in straightforward, concise fashion in both verbal and written format.

TEAM BUILDING:
  • Able to work effectively and cooperatively with customers, remote team members and managers.
  • Demonstrated understanding of the diversity of individuals they will work with and how they resolve conflict created by individual differences.

PROBLEM SOLVING:
  • Experience in interfacing with Customers and resolving customer problems.
  • Demonstrated ability to a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions.
  • Ability to analyze data sets to provide reporting or analyze issues and opportunities.

EDUCATION & TRAINING:
  • Associate degree or equivalent experience preferred.
  • Working knowledge of printer hardware, maintenance, network management, and output analysis.
  • Advanced MS Excel Skills (Vlookup / Pivots / Formulas)
  • Demonstrated ability to keep abreast of technology associated with computer and print environments.

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

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