ZipRecruiter

Log In

1

Resolution Manager Jobs in Columbus, OH (NOW HIRING)

AA2IT

Project Manager

Columbus, OH · On-site

$50 - $70/hr

Responsible for Jira plan maintenance, Jira hygiene, ticket updates, setting and managing dependencies (e.g. blockers), and GRID resolution. * Supports Workstream lead to complete capacity planning ...

Kappaalphapsi1911

Technical Service Manager

Columbus, OH · On-site

$73 - $111/hr

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

IAP DESIGN-BUILD LLC

Project Manager

Columbus, OH · On-site

Project Manager:IAP Government Services Group is a National Construction Management firm with an ... Client interface for project status and issue resolution Responsible for reporting on predetermined ...

IAP DESIGN-BUILD LLC

Project Manager

Columbus, OH · On-site

Project Manager:IAP Government Services Group is a National Construction Management firm with an ... Client interface for project status and issue resolution Responsible for reporting on predetermined ...

Quantum Corporation

Client Support Manager

Dublin, OH · On-site

$85 - $110/hr

Managing resolution for escalated operations issues, ensuring root cause awareness and timely action. * Managing cross‑functional operational deliverables, based on client needs, to ensure client ...

CBRE Group, Inc.

Facilities Manager

Columbus, OH · On-site

$70 - $95/hr

Build strong relationships with client stakeholders and drive resolution of facility-related issues. * Prepare and manage operating budgets, capital expenditure plans, and financial variance ...

VPL, Inc

Associate Account Manager

Columbus, OH

$118K - $123K/yr

VPL is in search of an Associate Account Manager. This role is a great next step for someone who ... Solve Customer Challenges - Own day-to-day customer issues through resolution, collaborating with ...

Rentokil

Technical Service Manager

Columbus, OH

$112K - $112K/yr

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

previous page

Showing results 41-60

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Columbus, OH

Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Columbus, OH?

For Resolution Manager jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Columbus, OH look for?

The top searched job categories for Resolution Manager jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Resolution Manager jobs?

Cities near Columbus, OH with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Project Manager

AA2IT

Columbus, OH • On-site

$50 - $70/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Title - Project Manager
Location - Columbus, OH (hybrid remote with 4 days onsite)
Pay Rate - $50-$70/hr

Qualifications:

  • Minimum Associates degree in business, finance, marketing or related field.
  • Required: o 7+ years experience working in professional environment. o 7-10 years Project Management Office experience. o Proven proficiency in Atlassian Suite of tools for project management, specifically Jira and Confluence. o Excellent organization skills and ability to multi-task while working with multiple stakeholders. o Experience working in an Agile environment. o Proficiency with MS Office tools: PowerPoint, Outlook, Word, Excel, Teams. o Demonstrated ability to work independently and take initiative to move projects forward. o Demonstrated ability to discern importance and urgency of topics raised and escalate issues as needed. o Demonstrable ability to communicate professionally via email, phone and in-person.
  • Preferred: o Management Certification (e.g. PMP). Experience maintaining project plans using MS Project. o Agile/Scrum certification (e.g. Certified ScrumMaster - CSM or PMI-ACP) o Strong analytical skills o Ability to manage competing priorities

Responsibilities:

  • Responsible for Jira plan maintenance, Jira hygiene, ticket updates, setting and managing dependencies (e.g. blockers), and GRID resolution.
  • Supports Workstream lead to complete capacity planning and work prioritization using established, Workstream-specific processes.
  • Drives cross-Workstream alignment to unblock issues and drive progress forward.
  • Responsible for Workstream adherence with project governance standards and processes.
  • Supports the Initiative Management Office (IMO) with integrated project plan requests and inputs.
  • Leverages Jira to manage day-to-day Workstream delivery.
  • Works with the Workstream Lead to develop and manage Workstream-level status reporting.
  • Responsible for the Change Request (CR) preparation and presentation for approval by BOBCAT Leadership.
  • Tracks progress against Workstream milestones and tasks, and escalates if the Workstream progress is off-track.
  • Actively brings together cross-initiative stakeholders for alignment on priorities (GRIDs, change requests) and key dependencies to support BOBCAT.
  • Document dependencies in a consistent manner promoting transparency and awareness across all dependent Workstreams.
  • Escalates issues with Cross-Workstream dependencies to the Workstream Lead and Program Manager.
  • Drives GRID (Gaps / Risks / Issues / Decisions) process (e.g., the raising and/or driving toward GRID resolution), facilitates escalation of critical Wokstream-level risks and issues, and changes/defects, which require program-level coordination.
  • Coordinates meetings ensuring availability of rooms, participants, equipment and resources as needed for initiative activities. Coordinate with Sub-Product Owners and Workstream Leads to mitigate conflicting meetings and activities.
  • Regularly meets with Workstream Lead and Program Manager to enable communication and collaboration cross-functionally

If interested kindly share your resume with answers:
Q1: How many years of technical Project Managers exp do you have
Q2: How many years of experience in Atlassian Suite of tools - name all of them you used.
Q3: What all cert you have are you PMP / Certified ScrumMaster - CSM or PMI-ACP
Q4: How far you live from 1400 City View Drive, Columbus, OH and how will you commute
Q5: Do you have Project Management exp in Financial Services / Loan / Lease - where did you manage these projects

Apply