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Resolution Manager Jobs in Columbus, OH (NOW HIRING)

Act as the final escalation point for member, client, or customer issues, ensuring resolution and retention. * Conduct weekly manager one-on-ones and hold a weekly leadership team meeting to align ...

Customer Care Area Manager

Worthington, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role builds upon the responsibilities of a Customer Care Manager with an increased focus on team leadership, performance management, customer issue resolution, and strategic oversight of ...

As a Product Manager in the C360 team, you are an integral part of the organization that delivers ... Leads delivery of entity resolution at scale across internal systems and third-party sources by ...

Project Manager:IAP Government Services Group is a National Construction Management firm with an ... Client interface for project status and issue resolution Responsible for reporting on predetermined ...

Project Manager:IAP Government Services Group is a National Construction Management firm with an ... Client interface for project status and issue resolution Responsible for reporting on predetermined ...

Lead Construction Manager

Worthington, OH · On-site

$113K - $165K/yr

  • Medical

  • Retirement

Own the continuous coaching of CMs/PMs, providing guidance on project management methodologies, customer communication, and issue resolution with on-site support. * Serve as the SME to drive ...

Technical Service Manager

Columbus, OH

$112K - $112K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Technical Service Manager

Columbus, OH · On-site

$112K - $112K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Human Resources Manager

Columbus, OH

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... timely resolution of issues. * Maintain accurate HR documentation. * Coordinate employee ... Office Management * Oversee the daily office operations to ensure an organized, efficient ...

Technical Service Manager

Columbus, OH · On-site

$112K - $112K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Human Resources Manager

Columbus, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Excellent interpersonal, communication, conflict resolution, and customer service skills. * Strong organizational skills with the ability to manage multiple priorities and deadlines. * Ability to ...

Own the resolution of unapplied and unidentified payments; research, match, and clear open items ... Partner with the Accounting Manager - Billing & Revenue on cash application accuracy and timing ...

... drive issue resolution, and ensure quality expectations are consistently executed across the ... Manage supplier and factory quality performance through regular communication with regional QA ...

Showing results 41-60

Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Columbus, OH? For Resolution Manager jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Columbus, OH look for? The top searched job categories for Resolution Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Resolution Manager jobs? Cities near Columbus, OH with the most Resolution Manager job openings:
Infographic showing various Resolution Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Site Procurement Manager

Microsoft

Columbus, OH • On-site

Other

Posted yesterday

New


Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

78th of 243 rated software companies


Job description

Material Management Specialist

Creates, maintains, and executes material management for several construction projects performing purchasing responsibilities, ensuring continuity of supply and/or services. Integrates business specifications into request for information (RFI) and/or request for proposal (RFP) processes, manages supplier evaluation frameworks, and partners with suppliers to drive innovation and execution improvement. Supports contract and price negotiation activities and ensures alignment with cross-functional teams. Applies end-to-end understanding of procurement processes to drive business impact and leads decision-making around workstream processes. Ensures adherence to policy and collaborates with senior stakeholders to drive consistency across supply chain requests. Monitors the impact of complex change orders and drives supplier and contractor performance management. Develops negotiation strategies and facilitates early business engagements with cross-functional leadership. Manages supplier activity and external stakeholders to improve supplier performance. Ensures adherence to policy, educates stakeholders and suppliers on policy compliance, and contributes to the remediation and resolution of sourcing issues with minimal guidance. Ensures consistency, timeliness, quality, and accuracy of deliverables in alignment with Service Level Agreements (SLAs) and/or defined milestones and deliverables. Communicates delays potential to stakeholders and executes contingency measures as directed. Manages aspects of supplier scorecard process and strategic business reviews, and addresses issues with minimal guidance. Ensures the governance model maintains up to date sourcing and supplier data. Procurement and Contracts Route contracts and Change Orders via workflow process or technology in support of product and service requirements. Executes contracts and complies with established control processes as directed within an assigned purchasing category. Identifies risks and roadblocks to contract execution, monitors the impact of change orders, and escalates their resolution cross-functionally, including Legal and Corporate Affairs, or to senior sourcing personnel as needed. Ensures supplier performs the work in accordance with requirements set forth in the contract. Processes or supports stakeholder procurement requests for purchasing categories via engagement and/or leveraging workflow process or technology, where applicable in support of product and service requirements with minimal guidance. Route original Purchase Orders as well as any subsequent Change Orders via workflow process or technology in support of product and service requirements, with minimal guidance. Escalates the resolution of pricing issues to senior sourcing personnel. Audits supplier work in accordance with requirements set forth in the Purchase Order. Stakeholder Collaboration Supports business engagements for low-risk and/or well-defined business areas or purchasing categories with cross-functional leadership, including product design, quality, and business teams, to advise on supply solutions and strategies, business requirements, and priorities with minimal guidance. Develops the pricing and negotiation strategies for a well-defined purchasing category, ensures that strategy is clearly articulated cross-functionally, and gains appropriate executive support for strategies both internally and externally with minimal guidance.

Master's Degree in Engineering, Supply Chain, Data Analytics, Business, Finance or related field OR Bachelor's Degree in Engineering, Supply Chain, Data Analytics, Business, Finance or related field AND 1+ year(s) experience (including internships) in data science/analytics, finance, project management, supply chain, and/or operations OR equivalent experience. These requirements include, but are not limited to the following specialized security screenings: Candidate is willing to travel between local sites (not a single assigned office at one location) Experience at active construction environment Candidate is willing to travel between local sites (not a single assigned office at one location) Certified Purchasing Manager Certification


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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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