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Resolution Manager Jobs in Cincinnati, OH (NOW HIRING)

Respond to client questions and coordinate timely resolution of service issues. Conduct proactive ... Manage Agent of Record updates and related administrative processes. Research and resolve ...

... resolution. * Collaborate with management to identify and convert growth opportunities into ... tangible results. What You'll Need: * Proven experience in customer experience, account management ...

... resolution. * Collaborate with management to identify and convert growth opportunities into ... tangible results. What You'll Need: * Proven experience in customer experience, account management ...

Financial & Contract Management:Oversee project finances and ensure terms are met ... Problem Resolution:Address client issues, complaints, and conflicts promptly. Internal Coordination:

New

... resolution. * Collaborate with management to identify and convert growth opportunities into ... tangible results. What You'll Need: * Proven experience in customer experience, account management ...

Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within ... Strong interpersonal and conflict resolution skills * Good oral/written communication skills and ...

Showing results 41-60

Resolution Manager information

See Cincinnati, OH salary details

$23.3K

$64.1K

$122.5K

How much do resolution manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for resolution manager in Cincinnati, OH is $64,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,929.00 and $77,858.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Cincinnati, OH?

For Resolution Manager jobs in Cincinnati, OH, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Cincinnati, OH look for?

The top searched job categories for Resolution Manager jobs in Cincinnati, OH are:

What cities near Cincinnati, OH are hiring for Resolution Manager jobs?

Cities near Cincinnati, OH with the most Resolution Manager job openings:

Infographic showing various Resolution Manager job openings in Cincinnati, OH as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $64,090 per year, or $30.8 per hour.

Regional Category Manager Logistics Sourcing

Omya Group

Cincinnati, OH โ€ข On-site

$90 - $150/hr

Other

Posted 4 days ago


Job description

## Regional Category Manager Logistics SourcingApplyremote type: On-Sitelocations: Cincinnatitime type: Full timeposted on: Posted 26 Days Agojob requisition id: JR017812# **BASIC FUNCTION:**## ## The Regional Category Manager - Logistics manages the efforts executing Source-2-Contract activities, ensuring delivery according to SLAs, KPIs, work instructions and controls. The Regional Category Manager - Logistics acts as first expertise and escalation point for a dedicated regional category, coordinates workload, supports issue resolution and fosters continuous improvement.## # **RESPONSIBILITIES:**## ## **Regional Strategy and Implementation*** ## Adapt and localize global category strategies to meet regional needs, ensuring operational relevance.* ## Define and implement the regional category strategy, aligning with global direction and regional priorities.* ## Ensure adherence to global sourcing standards and the defined category strategy within the regional context.* ## Coordinate category implementation with Heads of Logistics and Specialists for seamless regional adoption.## ## **Sourcing Excellence and Supplier Management*** ## Focus on regional sourcing excellence, supplier selection, and alignment with local business needs.* ## Plan and execute regional sourcing events, ensuring competitive outcomes and alignment with regional business objectives.* ## Monitor regional supplier performance, identifying risks, deviations, and opportunities for improvement.* ## Oversee the accuracy of supplier master data, sourcing documentation, bid evaluations, and contract drafts.## ## **Operational Task Coordination and Issue Resolution*** ## Coordinate Source-2-Contract tasks, ensuring timely and accurate execution according to service levels.* ## Resolve first-level escalations related to supplier responsiveness, bid inconsistencies, contract errors, or compliance issues.* ## Act as the first point of escalation for operational issues and exceptions, ensuring timely resolution.## ## **Continuous Improvement and Process Standardization*** ## Drive continuous improvement and standardization of sourcing workflows within the team.* ## Work closely with the process management team to ensure continuous improvement of underlying processes.* ## Support the implementation of new or updated work instructions, tools, and systems along the process.* ## Collect improvement ideas from the team and contribute to the operational improvement backlog.## ## **Team Leadership and Development (in case of team existence)*** ## Monitor team performance and support training on sourcing systems and procurement procedures.* ## Lead and develop the team within the Source-2-Contract operational line.* ## Monitor team workload and support capacity planning; identify skill gaps and training needs; support onboarding and knowledge transfer.* ## Actively contribute to and foster Omya's culture and values among team members.## ## **Stakeholder Engagement and Communication*** ## Align and coordinate regional category implementation with Heads of Logistics, Head of Procurement and Procurement Specialists to ensure consistent execution on cluster level.* ## Engage with other Team Leads within Source-2-Contract and adjacent processes to ensure coordinated service delivery.## # **QUALIFICATIONS:**## ## Bachelor's Degree in Business Administration, Procurement, Supply Chain, Engineering, Operations or Economics or related fields. Relevant vocational education with significant experience may be considered.## ## 4โ€“6 years of experience in logistics sourcing management, with a strong understanding of over the road, warehousing and rail logistics sourcing and 4โ€“6 years of experience in a process or functionโ€related operational role.## ## Skills in spend category strategy definition, execution and communication from regional to cluster level. Ability to handle confidential commercial and supplier data securely.## ## Strong attention to detail for procurement documents, legal wording, and financial terms. S2C data administration including supplier data, RFP documentation, negotiation records, and contract files.## ## Case and ticket management for sourcing queries, supplier issues, and contract clarification needs. Comfortable coordinating with Logistics, Procurement, Legal, Finance, and business requesters.## ## Solid understanding of sourcing methodologies, systems and procurement workflows. Knowledge of internal procurement controls and compliance requirements.## ## High accuracy in reviewing bid comparisons, supplier documentation, and contract drafts.## ## Must possess current US employment authorization; sponsorship not available for this position. EOE #J-18808-Ljbffr