Practice Manager
Florence, KY · On-site
Managing patient experience, customer service and complaint resolution to meet key indicators of patient satisfaction * Actively engaged in patient flow and execution of workflows, policies, and ...
Practice Manager
Florence, KY · On-site
Managing patient experience, customer service and complaint resolution to meet key indicators of patient satisfaction * Actively engaged in patient flow and execution of workflows, policies, and ...
Sales Manager
Cincinnati, OH · On-site
Engage with customer(s) and take lead in the resolution of accounts receivable issues * Coordinate and manage the relationship between the organization and the approved intermediary of the company if ...
Sales Manager
Cincinnati, OH · On-site
Engage with customer(s) and take lead in the resolution of accounts receivable issues * Coordinate and manage the relationship between the organization and the approved intermediary of the company if ...
Sales Manager
Cincinnati, OH · On-site
Engage with customer(s) and take lead in the resolution of accounts receivable issues * Coordinate and manage the relationship between the organization and the approved intermediary of the company if ...
Sales Manager
Cincinnati, OH · On-site
Engage with customer(s) and take lead in the resolution of accounts receivable issues * Coordinate and manage the relationship between the organization and the approved intermediary of the company if ...
Sales Manager
Cincinnati, OH · On-site
Engage with customer(s) and take lead in the resolution of accounts receivable issues * Coordinate and manage the relationship between the organization and the approved intermediary of the company if ...
Sales Manager
Cincinnati, OH · On-site
Engage with customer(s) and take lead in the resolution of accounts receivable issues * Coordinate and manage the relationship between the organization and the approved intermediary of the company if ...
Implementation Manager
Cincinnati, OH · On-site
Resolves or aids in the resolution of complex problems or issues including conducting an analysis ... Knowledge of fleet management is a plus. * Strong interpersonal skills and the ability to build ...
Quick apply
Implementation Manager
Cincinnati, OH · On-site
Resolves or aids in the resolution of complex problems or issues including conducting an analysis ... Knowledge of fleet management is a plus. * Strong interpersonal skills and the ability to build ...
Creative problem solving and resolution management. Sense of urgency to tasks and goals as directed. Oral and written communication skills. EDUCATION AND EXPERIENCE Prior experience in food and ...
Creative problem solving and resolution management. Sense of urgency to tasks and goals as directed. Oral and written communication skills. EDUCATION AND EXPERIENCE Prior experience in food and ...
Monitor shipments, milestones, exceptions, escalations, and service risks through resolution ... Manage same-day changes, re-deliveries, driver delays, detention risk, site access issues, and ...
Monitor shipments, milestones, exceptions, escalations, and service risks through resolution ... Manage same-day changes, re-deliveries, driver delays, detention risk, site access issues, and ...
F&B Supervisor-NonEx
Florence, KY · On-site
... and resolution management. • Sense of urgency to tasks and goals as directed. • Oral and written communication skills. EDUCATION AND EXPERIENCE • Prior experience in food and beverage ...
F&B Supervisor-NonEx
Florence, KY · On-site
... and resolution management. • Sense of urgency to tasks and goals as directed. • Oral and written communication skills. EDUCATION AND EXPERIENCE • Prior experience in food and beverage ...
Own liability claims from first notice of loss through resolution. * Manage a high-volume inventory of contents claims while delivering an exceptional and seamless customer experience. * Plans and ...
Own liability claims from first notice of loss through resolution. * Manage a high-volume inventory of contents claims while delivering an exceptional and seamless customer experience. * Plans and ...
Own liability claims from first notice of loss through resolution. * Manage a high-volume inventory of contents claims while delivering an exceptional and seamless customer experience. * Plans and ...
Own liability claims from first notice of loss through resolution. * Manage a high-volume inventory of contents claims while delivering an exceptional and seamless customer experience. * Plans and ...
Own liability claims from first notice of loss through resolution. * Manage a high-volume inventory of contents claims while delivering an exceptional and seamless customer experience. * Plans and ...
Own liability claims from first notice of loss through resolution. * Manage a high-volume inventory of contents claims while delivering an exceptional and seamless customer experience. * Plans and ...
Be Seen First
Service Manager/ Project Manager
Forest Park, OH · On-site
$25 - $35/hr
The Service Manager/Project Manager is responsible for coordinating all aspects of post-sale ... Excellent communication and conflict resolution abilities * Experience performing repairs and ...
Quick apply
Veteran-friendly
Be Seen First
Service Manager/ Project Manager
Forest Park, OH · On-site
$25 - $35/hr
The Service Manager/Project Manager is responsible for coordinating all aspects of post-sale ... Excellent communication and conflict resolution abilities * Experience performing repairs and ...
Veteran-friendly
Own liability claims from first notice of loss through resolution. * Manage a high-volume inventory of contents claims while delivering an exceptional and seamless customer experience. * Plans and ...
Own liability claims from first notice of loss through resolution. * Manage a high-volume inventory of contents claims while delivering an exceptional and seamless customer experience. * Plans and ...
Air Import Operations Manager
Hebron, KY · On-site
$93K - $124K/yr
Monitor shipments, milestones, exceptions, escalations, and service risks through resolution ... Manage same-day changes, re-deliveries, driver delays, detention risk, site access issues, and ...
Air Import Operations Manager
Hebron, KY · On-site
$93K - $124K/yr
Monitor shipments, milestones, exceptions, escalations, and service risks through resolution ... Manage same-day changes, re-deliveries, driver delays, detention risk, site access issues, and ...
Corporate Property Manager
Cincinnati, OH · On-site
$24 - $30/hr
Verify resolution and customer satisfaction with the originating site leader before formally closing work orders with accurate notes and documentation. * Proactively manage recurring facility ...
Corporate Property Manager
Cincinnati, OH · On-site
$24 - $30/hr
Verify resolution and customer satisfaction with the originating site leader before formally closing work orders with accurate notes and documentation. * Proactively manage recurring facility ...
Clinical Trial Manager
Covington, KY · On-site +1
Provide oversight of visit report review and approval, including site issue escalation and resolution; may conduct visit report review and approval depending on team structure * Manage clinical ...
Clinical Trial Manager
Covington, KY · On-site +1
Provide oversight of visit report review and approval, including site issue escalation and resolution; may conduct visit report review and approval depending on team structure * Manage clinical ...
Clinical Trial Manager
Covington, KY · Remote
Provide oversight of visit report review and approval, including site issue escalation and resolution; may conduct visit report review and approval depending on team structure * Manage clinical ...
Clinical Trial Manager
Covington, KY · Remote
Provide oversight of visit report review and approval, including site issue escalation and resolution; may conduct visit report review and approval depending on team structure * Manage clinical ...
Relationship Manager
Cincinnati, OH · On-site
Respond professionally and provide timely resolution to client inquiries or concerns * Troubleshoot ... Monitor and update the CRM, Salesforce, as appropriate * Determine Portfolio Summary Report ...
Quick apply
Relationship Manager
Cincinnati, OH · On-site
Respond professionally and provide timely resolution to client inquiries or concerns * Troubleshoot ... Monitor and update the CRM, Salesforce, as appropriate * Determine Portfolio Summary Report ...
Incident Manager/ Problem Management (5+ Yr Exp) Location: Hamilton, OH Qualifications THE JOB ... Able to identify root cause trends and further analyze deep tech data and drive to resolution ...
Incident Manager/ Problem Management (5+ Yr Exp) Location: Hamilton, OH Qualifications THE JOB ... Able to identify root cause trends and further analyze deep tech data and drive to resolution ...
Project Executive - Commercial Construction
$134K - $179K/yr
Actively monitors and manages the status and timeliness resolution of Change Management on the project(s). * Actively monitors and manages the status and timeliness of issuing, negotiating and ...
Project Executive - Commercial Construction
$134K - $179K/yr
Actively monitors and manages the status and timeliness resolution of Change Management on the project(s). * Actively monitors and manages the status and timeliness of issuing, negotiating and ...
Resolution Manager information
What are the key skills and qualifications needed to thrive as a resolution manager?
To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.
How does a resolution manager typically collaborate with other departments to resolve complex issues?
Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.
What is the difference between Resolution Manager vs Customer Service Manager?
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.
What does a senior resolution manager do?
A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.
What are popular job titles related to Resolution Manager jobs in Fairfield, OH?
For Resolution Manager jobs in Fairfield, OH, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Fairfield, OH look for?
The top searched job categories for Resolution Manager jobs in Fairfield, OH are:
What cities near Fairfield, OH are hiring for Resolution Manager jobs?
Cities near Fairfield, OH with the most Resolution Manager job openings:
Full-time
Medical, Life, Retirement, PTO
Re-posted 9 days ago
Job description
HealthPoint Family Care is currently recruiting for a Practice Administrator for our Florence, KY location.
Job Tasks:
- Competitive salary
- Annual Bonus potential
- Matching 401k safe harbor plan- $1 for $1 match on first 3% and .50 on for the 4th and 5th Percent
- Employee paid $80k Life insurance policy
- 9 paid federal holidays
- Birthday off paid
- Paid Time Off- approximately 21 days a year and increases to 26 days starting in year 5
- Extended Illness Bank- Medical leave compensation- accrues 8 days a year and will cap at 8 weeks.
Job Tasks:
- Planning, leading and directing day-to-day clinic operations to meet quality and financial objectives
- Staff supervision, development, performance evaluation, recruitment and monitoring of staff/provider to ensure health center standards
- Managing patient experience, customer service and complaint resolution to meet key indicators of patient satisfaction
- Actively engaged in patient flow and execution of workflows, policies, and procedures to meet patient access and quality goals.
- Results driven data analysis, proactive problem identification and resolution
- Drives operational innovation and excellence in the health center
- Bachelors degree in health care administration or business administration or years of experience equivalent
- 1 Year of Healthcare Management/Supervisory Experience