ZipRecruiter

Log In

1

Resolution Associate Jobs in Ohio (NOW HIRING)

CFS

Accounts Receivable Associate

Grove City, OH

$17.75 - $23/hr

Accounts Receivable Associate $40,000 - $45,000 The Accounts Receivable associate is responsible for effective management and problem resolution of the outstanding accounts receivable by ensuring ...

CFS

Accounts Receivable Associate

Grove City, OH

$17.75 - $23/hr

Accounts Receivable Associate $40,000 - $45,000 The Accounts Receivable associate is responsible for effective management and problem resolution of the outstanding accounts receivable by ensuring ...

Safelite Group, Inc.

Sales Audit Associate

Columbus, OH · On-site

$13.50 - $18.25/hr

Research and provide resolution to cash balancing issues for retail service centers and warehouses ... Associate's Degree Required Experience Qualifications * 1-3 years Required * Previous accounting ...

Safelite Group

Sales Audit Associate

Columbus, OH · On-site

$13.50 - $18.25/hr

Research and provide resolution to cash balancing issues for retail service centers and warehouses ... Associate's Degree Required Experience Qualifications * 1-3 years Required * Previous accounting ...

Miracle-Ear

Front Desk Associate

Barberton, OH

$13 - $16.75/hr

Front Desk Associate We're looking for a driven individual who is passionate about helping others ... Provide customer resolution to any concerns or questions. * Communicate all relevant customer ...

Miracle-Ear

Front Desk Associate

Barberton, OH · On-site

$13 - $16.75/hr

Front Desk Associate We're looking for a driven individual who is passionate about helping others ... Provide customer resolution to any concerns or questions. * Communicate all relevant customer ...

Miracle-Ear

Front Desk Associate

East Canton, OH

$12.25 - $15.75/hr

Front Desk Associate We're looking for a driven individual who is passionate about helping others ... Provide customer resolution to any concerns or questions. * Communicate all relevant customer ...

New

FuseGlobal

Customer Solutions Associate

Solon, OH

$24.50/hr

Customer Solutions Associate Title: Customer Solutions Associate Location: Solon, OH Company ... Contact customer to propose a resolution if issues are identified after the delivery note, due to ...

FuseGlobal

Customer Solutions Associate

Solon, OH · On-site

$24.50/hr

Customer Solutions Associate Title: Customer Solutions Associate Location: Solon, OH Company ... Contact customer to propose a resolution if issues are identified after the delivery note, due to ...

next page

Showing results 1-20

People also search for

All JobsResolution Associate JobsResolution Associate Jobs in Ohio

Resolution Associate information

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.
What are the most commonly searched types of Resolution jobs in Ohio? The most popular types of Resolution jobs in Ohio are:
What are popular job titles related to Resolution Associate jobs in Ohio? For Resolution Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Ohio look for? The top searched job categories for Resolution Associate jobs in Ohio are:
What cities in Ohio are hiring for Resolution Associate jobs? Cities in Ohio with the most Resolution Associate job openings:
Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Ohio as of May 2026, with employment types broken down into 1% As Needed, 66% Full Time, 32% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Resolution Specialist

Concora Credit Inc.

Akron, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Overview
As a Customer Resolution Specialist, you'll help drive Concora Credit's Mission to enable customers to Do More with Credit - every single day.
The impact you'll have at Concora Credit:
Our Executive Response Team provides a top-tier customer experience. We are responsible for supporting our customers by reviewing and resolving escalated customer feedback. We provide in-depth training that may last up to 5 weeks before transitioning you to working with more senior peers. We want to ensure your success, so our training is 100% mandatory. We are unable to accommodate any tardiness or time off during our new hire training.
Scheduled workdays are typically 8 hours a day, with schedules Monday - Friday from 8:00AM-5:00PM.
We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We're an established company with over 20 years of experience, but now we're taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.
Responsibilities
As our Customer Resolution Specialist, you will:
  • Review and assess account documentation to determine the root cause of escalated customer feedback.
  • Review and assess escalated situations to determine the best resolution.
  • Review telephone calls between customers and associates, providing a written recap of conversations.
  • Document complaints/review results/opportunities/potential resolutions and monitor key trends.
  • Analyze data for trends, business risk and customer experience impact.
  • Assist with account resolution by contacting the customer directly, may involve in phone or written communication, providing a positive experience and ensuring complaint resolution.
  • Assist management with onboarding new team members.
  • Assist management team in implementing new policies and/or procedures.
  • Advocate suggestions for improved customer or team member experience, by vocalizing trends and offering suggestions for improvements to processes, policies, or products.
  • Collaborate with team members in other business areas to investigate, resolve or be a resource to teammates.
  • Maintain a high level of professionalism, with internal & external customers, and confidentiality.
  • Meet department goals and standards.
  • Take on other duties, and ad hoc tasks, as assigned.

These duties must be performed with or without reasonable accommodation.
This position is remote; however, there may be times, such as for training or IT-related support, when we ask Team Members to come onsite.
We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.
Qualifications
Requirements
  • High School diploma or GED.
  • Previous experience with dispute investigation and/or escalated call handling is preferred.
  • Working knowledge within Windows Operating Systems or equivalent.
  • Thrive in a fast-paced, high-volume environment.
  • Be proficient with technology and using multiple systems.
  • Possess a high level of understanding, patience, and empathy. Ability to navigate more difficult conversations/interactions with professionalism.
  • Commitment to continuous growth and learning.
  • Ensure privacy and security practices are always followed.
  • Have appropriate remote work set-up, such as a quiet space, stable internet connection, and a backup location in case of issues with the primary location. While the position is primarily remote, you may be asked to come onsite for additional training or other business needs.

What's In It For You:
  • Medical, Dental, and Vision insurance for you and your family
  • Relax and recharge with Paid Time Off (PTO)
  • 6 company-observed paid holidays, plus 3 paid floating holidays
  • 401k (after 90 days) plus employer match up to 4%
  • Pet Insurance for your furry family members
  • Early access to earned wages with Payactiv
  • Wellness perks including onsite fitness equipment at both locations, EAP and access to the Headspace App
  • We invest in your future through Tuition Reimbursement
  • Save on taxes with Flexible Spending Accounts
  • Peace of mind with Life and AD&D Insurance
  • Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Employment-based visa sponsorship is not available for this role.
Concora Credit Is an equal opportunity employer (EEO).
Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.

Apply