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Resolution Associate Jobs in Ohio (NOW HIRING)

LHH US

Claims Resolution Specialist

Cincinnati, OH

$19 - $23/hr

Claims Resolution Specialist Cincinnati, Ohio Contract-to-hire Pay: $19 to $23 LHH Recruitment ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

LHH US

Claims Resolution Specialist

Cincinnati, OH · On-site

$19 - $23/hr

Claims Resolution Specialist Cincinnati, Ohio Contract-to-hire Pay: $19 to $23 LHH Recruitment ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

W3Global Inc.

Litigation Associate

Cleveland, OH

$100K - $200K/yr

State & Federal Litigation & Alternative Dispute Resolution (ADR) --- Role Overview We are seeking an experienced Litigation Associate with 5 to 10 years of substantive experience to join our team in ...

CFS

Accounts Receivable Associate

Grove City, OH · On-site

$17.75 - $23/hr

Accounts Receivable Associate $40,000 - $45,000 The Accounts Receivable associate is responsible for effective management and problem resolution of the outstanding accounts receivable by ensuring ...

CFS

Accounts Receivable Associate

Grove City, OH

$17.75 - $23/hr

Accounts Receivable Associate $40,000 - $45,000 The Accounts Receivable associate is responsible for effective management and problem resolution of the outstanding accounts receivable by ensuring ...

Actalent

Business Support Associate

Dublin, OH

$42K/yr

... resolution, and maintaining general office operations, via telephone, email, and in-person ... Associates degree with 1+ year(s) of experience in customer service or 2+ year(s) of applicable ...

Actalent

Business Support Associate

Dublin, OH

$42K/yr

... resolution, and maintaining general office operations, via telephone, email, and in-person ... Associates degree with 1+ year(s) of experience in customer service or 2+ year(s) of applicable ...

Actalent

Business Support Associate

Dublin, OH

$42K/yr

... resolution, and maintaining general office operations, via telephone, email, and in-person ... Associates degree with 1+ year(s) of experience in customer service or 2+ year(s) of applicable ...

Actalent

Business Support Associate

Dublin, OH · On-site

$20.19/hr

... resolution, and maintaining general office operations, via telephone, email, and in-person ... Associates degree with 1+ year(s) of experience in customer service or 2+ year(s) of applicable ...

Goosehead

Helpdesk Associate

Westlake, OH

$17.25 - $23.25/hr

Associates will receive training in the technologies and administrative processes required to ... Develop the troubleshooting and resolution skills required to address hardware and software ...

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Resolution Associate information

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Ohio? The most popular types of Resolution jobs in Ohio are:
What are popular job titles related to Resolution Associate jobs in Ohio? For Resolution Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Ohio look for? The top searched job categories for Resolution Associate jobs in Ohio are:
What cities in Ohio are hiring for Resolution Associate jobs? Cities in Ohio with the most Resolution Associate job openings:
Resolution Associate jobs near you
Debt Resolution Specialist

Debt Resolution Specialist

General Electric Credit Union

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

General Electric Credit Union rating

8.6

Company rating: 8.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Debt Resolution Specialist
Primary Duties and Responsibilities:
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.
Overview:
The Debt Resolution Specialist is responsible for handling all collection issues including, but not limited to, the entire process for both bankruptcies and loss mitigation. This role will follow up on accounts from preliminary phone calls through foreclosure as necessary. In conjunction with the Debt Resolution Manager, the Debt Resolution specialist will review and recommend loan restructuring on defaulted and at-risk residential loans. The Specialist is expected to maintain knowledge on relevant loss mitigation best practices, the credit union's policy, and service guidelines (FHLMC) to perform this role effectively.
Essential Responsibilities:
  • Proactively contact delinquent borrowers to discuss hardships and available options
  • Handle all serious collection matters, ensuring effective management from the initial stages through resolution
  • Facilitate the bankruptcy process, addressing each phase with diligence and accuracy
  • Review borrower financial documents (pay stubs, tax returns, bank statements) to assess ability to pay
  • Recommend and implement strategies such as loan modifications, deferrals, forbearance plans, or short sales
  • Collect, verify, and process required paperwork, ensuring accuracy and completeness
  • Understand and adhere to investor guidelines (FHA, VA, Fannie Mae, Freddie Mac) and federal/state mortgage laws
  • Maintain detailed and accurate records of all communications and actions
  • Analyze borrowers' financial information to determine Loss Mitigation eligibility, which includes but not limited to ordering valuations, running credit reports, property searches, etc.
  • Prepare recommendations and memo/loss mitigation review sheet for management review
  • Prepare appropriate documentation based on application approval
  • Monitor the execution of loss mitigation agreements, processing and filing in accordance with investor and GECU policy
  • Create and maintain management reports of all Loss Mitigation activity and progress
  • Maintain accuracy of tracking reports of all loss mitigation activity
  • Interact with investors and MI companies to synchronize the loss mitigation process for serviced and insured loans
  • Prepare legal decision worksheet for management to approve loans for foreclosure
  • Submit delinquency reporting for Freddie Mac loans and loans with private mortgage insurance
  • Serve as a back up to the Escrow Specialist as needed

Education and Experience:
  • High school diploma or GED required; associates degree in finance or business preferred
  • At least 2 years of experience in loss mitigation/bankruptcy/escrow and reviewing financial information required

Knowledge, Skills, and Abilities:
  • Extensive knowledge in financial analysis and Loss Mitigation practices • Well-rounded knowledge of foreclosures and bankruptcies
  • Extensive knowledge of Freddie Mac (FHLMC) servicing/loss mitigation guidelines
  • Solid analytical skills with proven ability to convert large amounts of data into meaningful recommendations
  • Proficient computer skills with the ability to learn multiple systems
  • Effective oral and written communications skills
  • Ability to maintain a calm demeanor when dealing with emotional/distressed borrowers
  • Detail oriented with strong organizational skills
  • Knowledge of escrow is preferred

At GECU, we want to support your wellbeing by offering a wide range of benefits:
  • Health, Dental and Vision insurance
  • Life and Disability insurance options
  • Paid Time Off starts accruing once hired and take your birthday off -paid
  • 401k Retirement plan with up to a 10% match of your base gross compensation
  • Tuition reimbursement opportunities & professional development
  • Volunteer opportunities -and earn additional PTO hours!
  • On-site clinics for Vaccines and Mammograms

And many more!
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!
General Electric Credit Union is an Equal Opportunity Employer

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