Resolution Associate Jobs in Ohio (NOW HIRING)

Job Posting End Date

07-22-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

TOPS SCADA Provide complex technical support and training for computer Energy Management (EMS) Systems or Supervisory Control & Data Acquisition (SCADA) systems and other technical infrastructure used in Transmission Operations centers. Position requires a high degree of adaptability, and a focus on meeting customer needs and continuous improvement in the systems supported.

Job Description

What you'll do:Transmission and Distribution SCADA Displays

• Provide leadership and guidance to Analysts in problem resolution and support activities through training and mentorship.
• Represent the SCADA Display group in task forces, working groups, and special projects with minimal supervision.
• Ensure reliable operations of EMS and SCADA systems, making recommendations for improvements in quality and reliability.
• Maintain and enhance real-time data interfaces, tools, and software for SCADA.
• Stay updated on current technologies to keep EMS and SCADA tools current and effective.
• Build and maintain custom online displays for EMS and SCADA systems.
• Build and maintain tabular displays for EMS and SCADA systems.
• Define and implement internal standards for EMS and SCADA.
• Conduct complex troubleshooting and problem resolution across all areas of expertise.
• Provide after-hours support for EMS/SCADA systems as necessary.

What we're looking for:DMS / EMS / SCADA Analyst Associate - (SG5)

• Associate's degree or higher from an accredited college / university in Computer Science, Electrical Engineering, Telecommunications or related technical field; or high school diploma and two years related military or electric utility technical experience.
• OTHER REQUIREMENTS:
  • Demonstrates Entry Level understanding of operational practices of applicable equipment and software in assigned areas of knowledge
  • Strong skills in communication, issue resolution, organization, and facilitation are essential.
  • Solid understanding of the business unit / operating company systems is preferred.
  • Experience with SCADA systems is preferred.
  • Perform troubleshooting and problem resolution in assigned areas of knowledge with Senior Level guidance.
  • Provide after-hours support for the EMS/SCADA systems as needed. Begin to gain an understanding of current technology utilized by AEP and understanding how it applies to SCADA with Senior Level guidance.
  • Beginning to gain an understanding of basic Protection and Control application and the effect it has on overall SCADA with Senior Level guidance.
  • Begins to gain an understanding of what each type of equipment is in the substation with Senior Level guidance.

DMS / EMS / SCADA Analyst - (SG6)

• Associate's degree or higher from an accredited college / university in Computer Science, Electrical Engineering, Telecommunications or related technical field; or high school diploma and two years related military or electric utility technical experience.
• Two (2) year DMS/EMS/SCADA experience with associate's degree and four (4) years of experience with a high school diploma. Individuals with a bachelor's degree with no DMS/EMS/SCADA experience may be considered for entry into the organization at this level.
• In addition to the DMS/EMS/SCADA experience noted above: Detailed knowledge is required in one (1) of the following areas:
• Application development Operating System support Computer system administrationDatabase technologies and support
• OTHER REQUIREMENTS:
  • Demonstrates a more detailed entry level understanding of operational practices of applicable equipment and software in assigned areas of knowledge
  • Strong skills in communication, issue resolution, organization, and facilitation are essential.
  • Solid understanding of the business unit / operating company systems is preferred.
  • Experience with SCADA systems is preferred.
  • Perform troubleshooting and problem resolution in assigned areas of knowledge with Senior Level guidance.
  • Provide after-hours support for the EMS/SCADA systems as needed.
  • Begin to gain an understanding of current technology utilized by AEP and understanding how it applies to SCADA with Senior Level guidance.
  • Beginning to gain an understanding of basic Protection and Control applications and the effect it has on overall SCADA with Senior Level guidance.
  • Begins to gain an understanding of what each type of equipment is in the substation with Senior Level guidance

In addition:

• Up to 5% travel to job site
• Civil and Electrical experience preferred.
• Flexibility on work schedule

Where you'll work:

• This role sits on site in Corpus Christi, TX or additional areas to include Shreveport, LA, New Albany, OH or Salem, VA

What you'll get: DMS / EMS / SCADA Analyst Associate - (SG5) ($63,496 - $84,660)DMS / EMS / SCADA Analyst - (SG6) ($74,551 - $99,401)In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.Where Putting the Customer First Powers Everything We Do
At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!American Electric Power (On-Site)$63K - $99K / Year #LI-Onsite#AEPCareers

Compensation Data

Compensation Grade:

SP20-005

Compensation Range:

$63,496.00 - $93,188.50

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.