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Residential Program Manager Jobs in Ontario (NOW HIRING)

FCT

Manager, Program

Oakville, ON · Hybrid

CA$122K - CA$149K/yr

As a Program Manager in Residential Lending Solutions (RLS), you will be responsible for overseeing and delivering complex, crossfunctional programs that support the execution of FCT's strategic ...

Waste Management

Driver Residential

Roblin, ON

CA$31.54/hr

... programs, briefings, and meetings as required by WM or directed by the Route Manager. * Works ... of residential, commercial, industrial, medical and municipal customers throughout the U.S. and ...

Waste Management

Driver Residential

Roblin, ON · On-site

CA$31.54/hr

... programs, briefings, and meetings as required by WM or directed by the Route Manager. * Works ... of residential, commercial, industrial, medical and municipal customers throughout the U.S. and ...

Waste Management

Driver Residential

Roblin, ON

CA$31.54/hr

... programs, briefings, and meetings as required by WM or directed by the Route Manager. * Works ... of residential, commercial, industrial, medical and municipal customers throughout the U.S. and ...

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All JobsResidential Program JobsResidential Program Manager JobsResidential Program Manager Jobs in Ontario

Residential Program Manager information

See Ontario salary details

$27K

$49.6K

$76.5K

How much do residential program manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for residential program manager in Ontario is $49,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does a residential program manager do?

A Residential Program Manager oversees the daily operations of residential facilities, such as group homes or assisted living centers, ensuring that residents receive appropriate care and support. They supervise staff, develop and implement program policies, manage budgets, and ensure compliance with regulations. Residential Program Managers also work closely with residents and their families to address concerns and promote a safe, supportive environment.

What does a residential program manager do?

A residential program manager is responsible for the oversight of a residential services program. In this role, your responsibilities are to manage the execution of the program, hire and supervise the employees for the program, and ensure that the treatment of the members of the program is excellent. Additionally, your duties may require you to evaluate and review the plan and employees and recommend ways to improve employee services or the program in general. You coordinate the development and implementation of the program, manage the responsibilities of the employees, and monitor program participant reactions and outlook.

What are the key skills and qualifications needed to thrive as a residential program manager, and why are they important?

To thrive as a Residential Program Manager, you need a background in social services or related fields, experience in program management, and often a relevant degree such as social work or psychology. Familiarity with case management software, regulatory compliance systems, and incident reporting tools is typically required. Strong leadership, conflict resolution, and communication skills help foster a positive environment for both staff and residents. These skills and qualities are crucial for ensuring effective program delivery, regulatory adherence, and the well-being of residents in residential settings.

What are some common challenges faced by residential program managers, and how can they be addressed?

Residential Program Managers often navigate challenges such as balancing administrative duties with direct support to residents, managing diverse staff teams, and ensuring compliance with regulatory standards. Effective communication, strong organizational skills, and ongoing staff training are key to overcoming these obstacles. Building a supportive team culture and staying current on industry best practices can also help foster a positive environment for both residents and staff.

What is the difference between Residential Program Manager vs Case Manager?

AspectResidential Program ManagerCase Manager
CredentialsRelevant certifications (e.g., CPR, first aid), sometimes a degree in social work or related fieldSimilar certifications, often with a degree in social work, counseling, or related fields
Work EnvironmentOversees residential facilities, manages staff, and ensures program complianceWorks directly with clients to coordinate services and support
Employer & Industry UsageUsed in residential treatment centers, group homes, and community programsCommon in healthcare, social services, and community agencies

While both roles focus on supporting individuals in care settings, the Residential Program Manager oversees the entire residential program and staff, ensuring operational success. The Case Manager works directly with clients to coordinate services and support their individual needs.

What is the average salary for a residential program manager?

The average salary for a residential program manager typically ranges from $45,000 to $70,000 per year, depending on experience, location, and the size of the organization. Salaries may also include benefits such as health insurance and paid time off, and the role often requires strong leadership and case management skills.
More about Residential Program Manager jobs

What are the most commonly searched types of Residential Program jobs in Ontario?

The most popular types of Residential Program jobs in Ontario are:

What are popular job titles related to Residential Program Manager jobs in Ontario?

For Residential Program Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Residential Program Manager jobs in Ontario look for?

The top searched job categories for Residential Program Manager jobs in Ontario are:

What cities in Ontario are hiring for Residential Program Manager jobs?

Cities in Ontario with the most Residential Program Manager job openings:

Residential Program Manager jobs near you
Infographic showing various Residential Program Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $49,639 per year, or $23.9 per hour.

Program Manager, Shelter and Respite Services, FT

Toronto, ON • On-site

Dixon Hall
See more jobs at Dixon Hallexternal

CA$80K/yr

Full-time

PTO

Posted 14 days ago

Job description

Employment Type: Full-time, Permanent
Department: Shelter and Respite Services
Union: Excluded
Salary: $80,000 Annually
File #: 26-SRS-14 (1 OPEN)
Posting Date: August 10, 2026
Posting Close: August 24, 2026
Reason for vacancy: New Position

The Program Manager, Shelter and Respite Services is required to work in-person Monday to Friday from 9 AM to 5 PM. The location will be all Shelter and Respite Services' locations. 
Position Summary
Reporting to the Senior Manager, Shelter and Respite Services, the Program Manager is responsible for overseeing the day-to-day operations and service delivery within the assigned shelter and respite portfolio. The role focuses on ensuring high-quality, client-centered services that promote community, housing stability, dignity, and overall quality of life for clients.
The Program Manager provides leadership and support to management teams, ensures operational and quality standards are maintained, and works collaboratively with internal departments and external partners to strengthen and enhance service delivery. This position also plays a key role in staff supervision, community partnerships, program development, compliance, and continuous improvement initiatives across Shelter and Respite Services.
Responsibilities
Program Operations and Leadership

  • Develop and implement strategic initiatives that strengthen community engagement and client support services
  • Build and maintain partnerships with community agencies, neighbourhood groups, and external stakeholders
  • Support the recruitment and hiring process in collaboration with the People and Culture department to ensure staffing needs are met in a timely manner
  • Consistently apply the terms of the Collective Agreement within the department
  • Participate in service planning, program evaluation, and data collection initiatives
  • Respond effectively in high-pressure situations and provide operational support outside regular business hours when required
  • Ensure Infection Prevention and Control (IPAC) measures and audits are implemented and maintained across all shelter and respite programs
  • Oversee Quality Assurance processes and ensure compliance with Toronto Shelter Standards, case management practices, and service planning requirements
  • Monitor staff performance, accountability, and professional development through ongoing supervision and evaluation
  • Ensure all contracted services comply with applicable shelter standards and agency expectations
  • Promote understanding of Anti-Black Racism and its impact on mental health and service delivery
  • Ensure alignment with TSS-CABR directives and oversee related training, programming, food supports, hygiene supplies, and anti-racism initiatives
  • Oversee fire safety and emergency procedures and ensure all follow-up actions are completed as required
Program Delivery
  • Provide leadership and support to Shelter and Respite Management Teams in delivering high-quality services
  • Ensure compliance with relevant legislation, agency policies, procedures, and Toronto Shelter Standards
  • Support program budgets and monitor key performance indicators and service targets
  • Coordinate responses to situations impacting clients, staff, or the surrounding community, including communication with relevant stakeholders
  • Oversee implementation of complaints and appeals processes across shelter and respite programs
  • Ensure record keeping, documentation, and administrative systems are maintained effectively and accurately
  • Provide supervision and operational oversight to staff working within the assigned program site(s)
  • Ensure staff adhere to the organization’s Customer Service principles and Code of Conduct
  • Participate as an active member of the management team to support consistent and effective service delivery across programs
Partnership Development and Organizational Collaboration
  • Develop and strengthen partnerships with community support agencies and external stakeholders
  • Collaborate with internal departments and external partners to improve service coordination and outcomes
  • Participate in Dixon Hall’s Performance Development Program
  • In partnership with the Human Resources team, support staff training and professional development opportunities that enhance service delivery
  • Identify and address concerns related to unethical conduct or practices that are inconsistent with agency policies, procedures, or Toronto Shelter Standards
  • Participate in internal and external meetings as required
  • Support the development of job descriptions, work plans, and recruitment processes in collaboration with Human Resources
  • Perform other related duties as required
Human Resources and Staff Supervision
  • Directly supervise staff assigned to the program site(s)
  • Work with the Human Resources team to support recruitment, onboarding, and staffing processes
  • Review and approve bi-weekly timesheets, overtime requests, sick time, and vacation requests
  • Participate in progressive discipline processes when required
  • Foster a positive, accountable, and supportive team environment
Organizational Effectiveness
  • Work collaboratively with the management team to identify program goals, objectives, and operational priorities
  • Identify service trends, gaps, and opportunities for improvement
  • Chair or participate in committees, working groups, and project-related initiatives as required
  • Ensure Health and Safety standards are maintained across all program areas
  • Approve program expenditures within assigned signing authority limits
  • Ensure reports, files, and documentation are completed in accordance with funder requirements and agency standards
  • Maintain accurate program data, statistics, and operational records
  • Perform other duties as assigned


Qualifications

  • Post-secondary degree in Social Sciences or a related field, or an equivalent combination of education and experience
  • Minimum of five (5) years of management experience within the social services sector.
  • Experience working in a unionized environment
  • Strong knowledge of homelessness services, social housing, the social service system in Toronto, and relevant legislation
  • Demonstrated experience in staff supervision, coaching, and team development
  • Excellent verbal and written communication skills; fluency in a second language is considered an asset
  • Proven leadership skills with the ability to achieve outcomes and support service improvements and organizational change
  • Strong organizational, administrative, problem-solving, and decision-making skills
  • Ability to work effectively under pressure and manage competing priorities
  • Experience with community-based resources, quality improvement initiatives, and program evaluation
  • Demonstrated ability to work collaboratively with diverse stakeholders, including community organizations, government partners, residents, and service providers
  • Strong computer skills, including proficiency with Microsoft Office and experience using evaluation or research-based software
  • Ability to build and maintain positive working relationships within the community sector
  • Self-directed with the ability to work independently and collaboratively within interdisciplinary teams
  • Legally entitled to work in Canada
  • Ability to provide a satisfactory Vulnerable Sector Check that meets operational requirements
     
Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.
Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

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