Manager Of Program Operations Jobs in Ontario (NOW HIRING)

About the Organization:

The Barrie Area Native Advisory Circle (BANAC) is an Indigenous governed, Indigenous led regional social planning and development organization. The BANAC service region now covers Simcoe County, Muskoka, and York region. BANAC works in cooperation with Indigenous communities and non-Indigenous organizations to address community-identified priorities through coordinated planning, implementation and evaluation. BANAC has a mandate to support the continued promotion of Indigenous lifelong learning and community wellness through self-determination and community participation.

BANAC offers many innovative programs and services including Aging Well Senior Supports, Bebminot Family Wellness, the Biinoojinsauk Child Care Centre, Maapii Enjii Zaagi Gaazwad and the Mamaway Wiidokdaadwin Indigenous Interprofessional Primary Care Team. Mamaway Wiidokdaadwin offers a wholistic approach to wellness that includes traditional healing practices in primary care, community clinics, addiction and recovery services, counselling programs, midwifery, land-based healing programs, and community health promotion.

About the Role:

This position operates within an Indigenous-led and Indigenous-governed organization that is accountable to the communities it serves. Work is grounded in the principle of Indigenous Health in Indigenous Hands, ensuring that all programs and services are developed, delivered, and evaluated under Indigenous governance structures and community direction. In alignment with Indigenous and provincial standards, the organization upholds excellence in care, accountability, and compliance while centering on Indigenous knowledge systems, cultural safety, and self-determination in health and social service deliverables.

All employees are required to participate in organizational Indigenous Cultural Safety training and to engage in ongoing reflexive practices as part of their professional development. This includes a commitment to examining personal and systemic biases, deepening understanding of Indigenous histories and experiences, and ensuring that service delivery aligns with the values of respect, reciprocity, and wholism that guide the organizations work.

This position is being posted in response to an existing vacancy at the Barrie AreaNative Advisory Circle.

Reporting directly to the Director of Clinical Operations, the Manager of Clinical Operations provides operational leadership for our growing integrated care teams who deliver clinical and community-based health services across North Simcoe Muskoka. Working closely with clinic team leads, the incumbent will be responsible for overseeing the day-to-day operations of the clinic, supporting team performance, improving systems and processes, enhancing patient experience, and helping build the leadership infrastructure necessary for a high-performing and sustainable practice.

The Manager of Clinical Operations is responsible for ensuring that programs are responsive, culturally grounded, and align with the evolving needs of Indigenous individuals, families, and communities. The Manager of Clinical Operations is an experienced clinic and people leader who combines operational excellence with emotional intelligence, accountability, and a passion for creating exceptional patient and employee experiences to strengthen a wholistic model of care that honours Indigenous ways of knowing, healing, and wellness.

Working collaboratively with the Director of Clinical Operations and Operations Team, the Manager of Clinical Operations helps shape Indigenous healthcare by supporting with optimizing workflows, contributing to organizational reporting and quality improvement initiatives. The Manager of Clinical Operations will support in guiding interdisciplinary team collaboration, and ensuring services remain equitable, trauma-informed, and culturally safe.

Clinical Leadership & Practice Oversight

• Provides clinical leadership and mentorship to members of the interdisciplinary care team (NPs, RNs, RPNs, MOAs) as required.
• Support clinical decision-making, complex case management, and risk assessment.
• Lead quality improvement (QI) initiatives to enhance patient outcomes and service delivery.

Team Leadership & Human Capital Development

• Supervise and support the interdisciplinary teams, fostering a collaborative and strengths-based team environment.
• In collaboration with Human Resources manage onboarding, new hire orientations, and ongoing training as applicable.
• Conduct regular 1:1 check-ins, performance management and professional development planning.

Program & Operational Management

• Management of time off requests and unexpected time off needs.
• Collaborate with Director of Clinical Operations to develop and implement clinical programs and services.
• Monitor service delivery, access, and patient flow to ensure efficient, timely and equitable care.

Interdisciplinary Collaboration & Partnerships

• Build and maintain relationships with community partners and external organizations as required.
• Support coordination of care across programs and services.
• Chair team meetings including monthly team meetings for each sub team (clinical, traditional healing and community health team).

Quality Improvement, Data & Reporting

• Lead and support Quality Improvement Plans (QIP) and evaluation activities.
• Monitor clinical indicators, patient outcomes, and service targets for each program.
• Support accurate documentation and data collection in EMR systems.

Financial & Resource Stewardship

• Support budget planning and monitoring for clinical programs.
• Proactively manage applicable clinical resources including and not limited to headcount planning, clinical supplies etc.

Compliance & Professional Practice

• Ensure compliance with professional standards, organizational policies, and relevant legislation
• Maintain current licensure and professional competencies as required.

What You Bring:

Education and Experience

• Bachelors degree in Nursing, or Health Administration or Business, or Life Science or a related health discipline is required.
• 3 to 5+ years of progressive leadership experience in a clinical, primary care, community health, family health, hospital, or biotech/pharmaceutical environment.
• Demonstrated experience managing interdisciplinary healthcare teams of 20+ employees.
• Experience with quality improvement, accreditation, and program development.
• Knowledge of primary care funding models and healthcare system navigation.
• Experience working in Indigenous communities is considered a strong asset.
• Joint Health and Safety Committee Certification is considered a strong asset.

Skills and Knowledge

• Knowledge, sensitivity and awareness of the history, culture, and unique needs of the Indigenous population within Simcoe County and York Region.
• Proven planning, organizational, and resource management skills within a fast-pace and growing work environment.
• Strong facilitation skills, experience with workshop teaching or similar coaching experience is considered a strong asset.
• Ability to be a positive, contributing member to a multi-disciplinary team including participating in committee work with regional partners, including First Nations communities and Indigenous organizations.
• Ability to work interdependently, both self-directed and collaboratively at all organizational levels.

What We Offer:

Our work is accountable to Indigenous communities, guided by relationships, knowledge, and practices that shape how we serve and learn together. Joining the BANAC team means contributing to work that is community-driven, relational and grounded in Indigenous values of respect, reciprocity, and wholism. We work alongside community members, Indigenous organizations and the broader community to ensure our programs reflect the voices and strengths of those we serve.

Our full-time permanent employees enjoy a generous group health benefits package, participation in HOOPP, enrollment in our Employee Assistance Program, paid time off, cultural leave days, extended holidays, professional training opportunities and the opportunity to work in a dynamic community-based supportive work environment.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Work is typically performed in clinic, in office and community settings.
• This role is a fully on-site role with the Barrie clinic being the main worksite.
• Regular travel to meetings and communities will be required.
• Access to a reliable vehicle is required.
• Regular overtime work may be required from time to time.
• Low to moderate exposure to noise in the work environment.
• Regular exposure to a moderate level of tension and anxiety due to deadlines, competing political pressures, and the competing needs and demands for limited resources.
• Periodic exposure to smoke may occur from the burning of sacred medicines: Tobacco, sweet grass, sage and / or cedar.
  

All pertinent employment conditions are specified within the employment agreement with BANAC and include the following:

• Ability to attend all BANAC worksite locations is required
• Valid Class G Ontario Drivers License is required
• An up-to-date clear Vulnerable Sector Check is required
• An up-to-date clear TST result

Applying to this Job:

To further promote our accountability to the Indigenous communities we serve and to ensure services align with the values of respect, reciprocity, and wholism that guide the organizations work, preference will be given to candidates of Indigenous ancestry. BANAC strongly encourages applicants to self-identify within the application process.

Please apply directly on the Barrie Area Native Advisory Circle careers site at www.banac.on.ca/careers.

Barrie Area Native Advisory Circle is committed to providing accessible employment practices that are compliant with the Accessibility for Ontarians with Disabilities Act. If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department at: HR@banac.on.ca.

Please note that the Barrie Area Native Advisory Circle (BANAC) uses BambooHR as part of its recruitment and selection process. While BANAC incorporates select AI features to enhance process efficiency, BANAC remains committed to human-led decision making. BANAC recognizes that AI is not perfect, as a result all AI-generated outputs are subject to human review to ensure accuracy, inclusiveness and equitable hiring practices. At BANAC,

our goal is to use technology to support, not replace, thoughtful human decision making in recruitment and hiring.

DISCLAIMER: This job posting indicates the general scope and level of work expected. It is not designed to cover or contain a comprehensive listing of all activities, duties and / or responsibilities that will be required by the incumbent. The selected incumbent may be asked to perform other duties as required to support business needs.