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Reservationist Jobs in Virginia (NOW HIRING)

Shamin Hotels

Reservationist

Richmond, VA · On-site

$17 - $19/hr

Reservationist Hot Job Richmond, VA 23235 Overview Salary Range $17.00 - $19.00 Hourly Description Department: Operations Reports To: General Manager Supervision: None Pay Structure: Paid Bi-weekly ...

Massanutten

Timeshare Reservationist

VA · On-site

$15/hr

Massanutten Resort Job Summary Timeshare Reservationist serve as customer service specialist to our Timeshare owners with regards to entitlements and confirming reservations. Reservationists also ...

SHAMIN HOTELS MASTER

Reservationist

Richmond, VA

$17 - $19/hr

Department: Operations Reports To: General Manager Supervision: None Pay Structure: Paid Bi-weekly Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is ...

All JobsReservationist JobsReservationist Jobs in Virginia

Reservationist information

See Virginia salary details

$10

$18

$24

How much do reservationist jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for reservationist in Virginia is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a reservationist, and why are they important?

To thrive as a Reservationist, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with reservation management systems, booking software, and telephone systems is typically required. Exceptional communication, problem-solving, and multitasking skills help Reservationists handle inquiries and resolve issues efficiently. These abilities are crucial for ensuring smooth booking processes, client satisfaction, and operational efficiency.

What is a reservationist?

A reservationist books reservations for customers and answers various customer questions. Many reservationists work for hotels, but you can also work at a resort, airline, or restaurant. In this career, you take reservations over the phone or online, so experience with customer service is important. You need to know about services and products that your organization offers, and you need excellent communication skills. To complete the reservation, one of your duties is to accept payment and have the qualifications to process check, cash, and credit card payments. You need to have the skills to handle standard office equipment, such as a computer, phone, and copy machine.

What are some common challenges faced by reservationists, and how can they be managed effectively?

Reservationists often handle high call volumes, manage last-minute changes, and resolve booking conflicts, which can be stressful during peak periods. Effective time management, attention to detail, and strong communication skills are essential for balancing multiple reservations and ensuring customer satisfaction. Familiarity with reservation systems and proactive problem-solving can help address issues quickly and maintain a smooth workflow. Team collaboration also plays a key role, as reservationists frequently coordinate with front desk staff, sales, and management to accommodate special requests and optimize bookings.

What does a reservationist do?

A Reservationist is responsible for managing and processing reservations for services such as hotels, restaurants, or transportation. They handle customer inquiries, provide information about availability, pricing, and policies, and book reservations using specialized software or systems. Additionally, Reservationists may assist with changes or cancellations to existing bookings and ensure customer satisfaction throughout the reservation process. Strong communication and organizational skills are essential in this role.

What is the difference between Reservationist vs Front Desk Agent?

AspectReservationistFront Desk Agent
Primary RoleHandles reservations, booking, and scheduling for clients or guestsManages guest check-in/out, provides information, and handles inquiries
Work EnvironmentHotels, restaurants, travel agenciesHotels, resorts, hospitality venues
CredentialsCustomer service skills, sometimes reservation software knowledgeCustomer service skills, often hospitality or hotel experience

While both Reservationists and Front Desk Agents work in hospitality settings, Reservationists focus primarily on booking and scheduling, whereas Front Desk Agents handle guest check-in/out and provide general assistance. The roles often overlap but serve distinct functions within the guest experience.

How much does an airline reservationist make?

An airline reservationist typically earns a median annual salary of around $35,000 to $45,000, depending on experience, location, and employer. They often work in customer service environments, using reservation systems like Sabre or Amadeus, and may require strong communication skills and attention to detail.
More about Reservationist jobs
What are popular job titles related to Reservationist jobs in VA? For Reservationist jobs in VA, the most frequently searched job titles are:
Reservationist jobs near you
Infographic showing various Reservationist job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Temporary. Highlights an 85% Physical, and 15% Remote job distribution, with an average salary of $38,808 per year, or $18.7 per hour.

Reservationist

Shamin Hotels

Richmond, VA • On-site

$17 - $19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Shamin Hotels rating

5.3

Company rating: 5.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Reservationist

Hot Job

Richmond, VA 23235

Overview

Salary Range $17.00 - $19.00 Hourly

Description

Department: Operations

Reports To: General Manager

Supervision: None

Pay Structure: Paid Bi-weekly

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

Position Overview:

The Reservations Agent is responsible for answering telephone inquiries in a friendly and courteous manner, employing sales techniques in order to secure and process reservations for guest accommodations accurately and in a timely manner consistent with Shamin Hotels high standards of quality.

Essential Job Functions:

  • Answering Inquiries: Professionally handle incoming telephone inquiries from customers in a friendly and courteous manner.
  • Sales Techniques: Utilize effective sales techniques to secure and process reservations for guest accommodations.
  • Accuracy and Timeliness: Ensure all reservations are processed accurately and in a timely manner, adhering to Shamin Hotels' high standards of quality.
  • Customer Service: Provide exceptional customer service by addressing customer needs and inquiries promptly and professionally.
  • Product Knowledge: Maintain a comprehensive understanding of Shamin Hotels' accommodations, amenities, pricing, and policies to effectively assist customers and promote available options.
  • Reservation Systems: Use reservation systems or booking platforms proficiently to enter and manage reservations accurately.
  • Problem-Solving: Resolve customer issues or concerns related to reservations efficiently and effectively.
  • Team Collaboration: Collaborate with colleagues and other departments to ensure seamless communication and coordination of reservations and guest services.

Top Requirements:

  • Team Up: Be Golden, Collaborate and Help Others Succeed.
  • Own It: Be a role model, Embrace Responsibility and Keep Learning.
  • Passionately Serve: Be Positive, Care Deeply and Create Memories.
Qualifications

Qualifications:

  • Excellent communication skills, with a friendly and courteous telephone manner.
  • Strong sales skills and the ability to employ sales techniques effectively.
  • Attention to detail and accuracy in processing reservations.
  • Customer-centric approach with a focus on delivering high-quality service.
  • Proficiency in using computerized reservation systems or booking platforms.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.
  • Team player with the ability to collaborate effectively with colleagues.
  • Previous experience in a similar role or hospitality industry knowledge is preferred.

Join our team at Shamin Hotels and contribute to delivering exceptional guest experiences through efficient and customer-focused reservation services!

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states.

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