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Remote Verizon Contractor Jobs (NOW HIRING)

Jobgether

... AT&T, T-Mobile, Verizon, or MVNOs in a customer service or technical support leadership role ... Fully remote work opportunity. * Full-time contracted engagement of 40 hours per week. * Flexible ...

LotusFlare

Work closely with Legal and Commercial teams to support contracting and commercial processes ... Experience working with at least one major US or Canadian telecom operator (e.g., AT&T, Verizon ...

All JobsVerizon Contractor JobsRemote Verizon Contractor Jobs

Remote Verizon Contractor information

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$10

$18

$25

How much do remote verizon contractor jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote verizon contractor in the United States is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Verizon Contractor, and why are they important?

To excel as a Remote Verizon Contractor, you generally need a solid background in telecommunications, troubleshooting, and customer service, often supported by relevant technical certifications or experience. Familiarity with Verizon’s proprietary systems, CRM platforms, and remote collaboration tools is typically required. Strong communication, self-motivation, and problem-solving skills are crucial for delivering effective support and working independently. These abilities ensure you can efficiently resolve issues, maintain customer satisfaction, and contribute positively to Verizon's remote operations.

What is the difference between Remote Verizon Contractor vs Remote Verizon Network Technician?

AspectRemote Verizon ContractorRemote Verizon Network Technician
CredentialsVaries; often includes industry certifications and experienceTypically requires technical certifications like Cisco, CompTIA Network+
Work EnvironmentRemote, project-based, client-focusedRemote or on-site, technical troubleshooting and maintenance
Employer & Industry UsageVerizon hires contractors for various projects across telecommunicationsVerizon employs network technicians for infrastructure support and maintenance

Remote Verizon Contractors focus on project-based tasks often involving customer service or administrative duties, while Remote Verizon Network Technicians handle technical network support and infrastructure maintenance. Both roles require industry-specific certifications but differ mainly in technical complexity and daily responsibilities.

What are some common challenges faced by Remote Verizon Contractors, and how can they be effectively managed?

Remote Verizon Contractors often face challenges such as coordinating with on-site teams, staying updated with the latest company protocols, and managing time across different projects. Effective communication through regular virtual meetings and proactive use of collaboration tools can help bridge gaps with in-office colleagues. Additionally, setting clear expectations and maintaining organized documentation are key to ensuring projects stay on track and meet Verizon's standards.

What is a Remote Verizon Contractor?

A Remote Verizon Contractor is an independent worker or employee hired by Verizon or a third-party staffing agency to perform specific tasks or projects remotely, rather than at a Verizon office. These roles can include customer service, technical support, software development, project management, and other specialized functions. Contractors typically work from home or another remote location and may have flexible schedules depending on the project's needs. They are not direct Verizon employees and often have contracts that last for a set period or until a project is completed.
More about Remote Verizon Contractor jobs
What cities are hiring for Remote Verizon Contractor jobs? Cities with the most Remote Verizon Contractor job openings:
What are the most commonly searched types of Verizon Contractor jobs? The most popular types of Verizon Contractor jobs are:
What states have the most Remote Verizon Contractor jobs? States with the most job openings for Remote Verizon Contractor jobs include:
What job categories do people searching Remote Verizon Contractor jobs look for? The top searched job categories for Remote Verizon Contractor jobs are:
Remote Verizon Contractor jobs near you
Infographic showing various Remote Verizon Contractor job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,234 per year, or $18.9 per hour.

Customer Service & Technical Support Team Lead

Jobgether

Remote

Full-time

Posted 9 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service & Technical Support Team Lead based in Netherlands.

This remote opportunity is designed for an experienced customer support leader with strong technical expertise in telecommunications.
The role focuses on managing remote support teams, improving service quality, and resolving complex customer issues.
You will guide team performance, provide technical coaching, and ensure excellent customer experiences across wireless services.
The position offers the opportunity to work with global clients while applying expertise in mobile technologies and support operations.
You will contribute to operational improvements through KPI management, quality assurance, and process optimization.
This role is ideal for a proactive leader who thrives in fast-paced environments and enjoys developing high-performing teams.

Accountabilities:

The Customer Service & Technical Support Team Lead will oversee remote support operations, provide technical leadership, and ensure service excellence through team management, quality monitoring, and continuous improvement initiatives.

  • Lead, mentor, and support a remote team of customer service and technical support representatives.
  • Conduct coaching sessions, performance reviews, and training activities to improve individual and team effectiveness.
  • Monitor productivity, service levels, and operational KPIs to ensure performance objectives are achieved.
  • Act as the primary escalation point for complex customer service and technical support cases.
  • Troubleshoot advanced wireless service issues, including SIM/eSIM activations, number porting, billing concerns, device configuration, and connectivity challenges.
  • Support customers with mobile plans, account changes, APN configuration, LTE/4G/5G troubleshooting, Android and iPhone support, and connected device activations.
  • Review customer interactions, conduct quality evaluations, and provide actionable feedback to improve support standards.
  • Track key metrics including customer satisfaction, first call resolution, average handle time, quality scores, schedule adherence, and productivity.
  • Prepare performance reports and recommend action plans to improve team efficiency and customer experience.
  • Utilize carrier support systems, CRM platforms, and ticketing tools to manage customer accounts and technical resolutions.
  • Identify workflow improvements, update documentation, and contribute to knowledge base development.
  • Support onboarding, training, and implementation of new services, products, and operational processes.
Requirements:

The ideal candidate will have strong customer support leadership experience, telecommunications expertise, and the ability to manage remote teams while solving complex technical challenges.

  • 3+ years of recent experience supporting major wireless carriers such as AT&T, T-Mobile, Verizon, or MVNOs in a customer service or technical support leadership role.
  • Previous experience leading, supervising, or coaching customer service and technical support teams.
  • Strong understanding of wireless carrier operations and mobile technology ecosystems.
  • Hands-on experience with SIM/eSIM activation, number porting, mobile plan management, billing support, and account provisioning.
  • Experience troubleshooting APN configuration, LTE, 4G, 5G connectivity, Android devices, iPhones, GPS trackers, and smartwatches.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal English communication skills.
  • Ability to manage multiple priorities in a remote, fast-paced environment.
  • Strong leadership, organization, and team development abilities.
  • Experience with carrier support systems, CRM platforms, ticketing systems, and reporting tools.
  • Previous experience with quality assurance, KPI reporting, workforce management, or remote team operations is preferred.
  • Familiarity with Microsoft Office, Google Workspace, Microsoft Teams, Slack, Excel, and Google Sheets is a plus.
Benefits:
  • Competitive compensation rates.
  • Weekly payment schedule.
  • Fully remote work opportunity.
  • Full-time contracted engagement of 40 hours per week.
  • Flexible global work environment.
  • Access to free training and upskilling opportunities.
  • Ongoing support, guidance, and professional community resources.
  • Opportunity to work with international clients and gain experience in global support operations.
  • Exposure to telecommunications, technical support, customer experience, and operational leadership projects.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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