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Remote Verint Jobs (NOW HIRING)

CVS Health

Resource Planning Analyst

Homer, AK · Remote

$43K - $102K/yr

Job Location Remote - open to all US states Schedule/Hours Monday through Friday between 12:30 PM-9 ... Create, maintain, and distribute reporting and workforce data in Verint WFM and other applicable ...

CVS Health

Resource Planning Analyst

$43K - $102K/yr

Job Location Remote - open to all US states Schedule/Hours Monday through Friday between 12:30 PM-9 ... Create, maintain, and distribute reporting and workforce data in Verint WFM and other applicable ...

GDIT

Call Center Speech Analyst - REMOTE!

WV · On-site +1

$50K - $66K/yr

Work 8:00am - 4:30pm EST, analyzing customer interactions using Verint's Speech Analytics ... Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our ...

CGI Inc.

Sr. Alvaria Dialer Technical System Administrator

$88K - $119K/yr

United States, Remote Position ID:J0826-0929 Employment Type: Full Time Position Description: CGI ... Experience with contact center platforms (Avaya, Verint, NICE, Aspect) . 4+ year of hands on Linux ...

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Remote Verint information

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How much do remote verint jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote verint in the United States is $32.96, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $39.42 per hour, depending on experience, location, and employer.

What is a remote Verint job?

Remote Verint jobs are positions that involve using Verint software or solutions while working from a remote location, rather than in a traditional office setting. Verint is a company that provides customer engagement, workforce optimization, and security solutions for businesses. Remote Verint roles can include customer service, technical support, software implementation, data analysis, and project management, all focusing on Verint's products and services. These roles often require experience with Verint systems and the ability to work independently using digital collaboration tools.

How does a remote Verint specialist typically collaborate with on-site teams to ensure seamless workflow and system integration?

As a Remote Verint Specialist, collaboration with on-site teams is often facilitated through regular virtual meetings, project management tools, and real-time communication platforms. You’ll work closely with IT, call center, and operations teams to implement and optimize Verint solutions, ensuring that system updates and integrations align with business goals. Establishing clear communication channels and documentation practices is crucial, as is being proactive in troubleshooting and supporting users remotely. These collaborative efforts help maintain system performance and drive continuous improvement in customer engagement and workforce optimization.

What are the key skills and qualifications needed to thrive as a remote Verint specialist, and why are they important?

To thrive as a Remote Verint Specialist, you need expertise in call center operations, data analytics, and workforce optimization, often supported by a relevant degree or Verint certification. Familiarity with Verint Workforce Management (WFM) software, reporting tools, and cloud-based collaboration platforms is typically required. Strong problem-solving, communication, and self-motivation are important soft skills for remote work and effective client support. These abilities ensure optimized workforce performance, accurate analytics, and seamless virtual collaboration for business success.

What is the difference between Remote Verint vs Remote Contact Center Agent?

AspectRemote VerintRemote Contact Center Agent
Primary RoleSoftware implementation, system configuration, and analytics using Verint platformsCustomer support, handling inbound/outbound calls, and assisting customers
Required SkillsTechnical knowledge of Verint systems, troubleshooting, data analysisCommunication skills, customer service, problem-solving
Work EnvironmentIT/tech teams, remote or on-site, often within contact centers or IT departmentsCustomer service centers, remote or on-site contact centers
CertificationsVerint certifications, technical certificationsCustomer service certifications, call center training

Remote Verint roles focus on system setup, analytics, and technical support for Verint software, while Remote Contact Center Agents primarily handle customer interactions. Both roles may be remote but differ significantly in skills and responsibilities.

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What cities are hiring for Remote Verint jobs?

Cities with the most Remote Verint job openings:

What are the most commonly searched types of Verint jobs?

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What states have the most Remote Verint jobs?

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What job categories do people searching Remote Verint jobs look for?

The top searched job categories for Remote Verint jobs are:

Remote Verint jobs near you
Infographic showing various Remote Verint job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $68,548 per year, or $33 per hour.

Senior Workforce Management Capacity Planner - Remote CA

Gainwell Technologies LLC

West Sacramento, CA • Remote

$70K - $101K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 10 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

138th of 247 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Senior Workforce Management Capacity Planner, you will turn business demand into actionable workforce plans. You will support short- and long-term forecasting, capacity modeling, staffing strategy, and scenario planning to ensure workforce supply aligns with operational demand.

You will partner with Operations, Finance, Training, Reporting, and global delivery teams to identify workforce needs, anticipate capacity risks, and provide data-driven recommendations.

 
Your role in our mission
 
  • Develop and maintain short- and long-term workforce forecasts using historical volume, productivity, shrinkage, staffing data, and relevant business drivers.
  • Translate forecasted demand into staffing and capacity requirements incorporating attrition, hiring timelines, training throughput, ramp curves, productivity, and skill mix.
  • Analyze capacity versus demand to identify staffing gaps, surpluses, and operational risks.
  • Build scenario and what-if models to evaluate changes in volume, productivity, service models, workflows, technology, and other business assumptions.
  • Provide data-driven recommendations for hiring, training, cross-training, overtime, vendor support, workload balancing, and delivery strategies.
  • Analyze forecast accuracy and variance drivers and continuously improve forecasting models, assumptions, and capacity planning methodologies.
  • Partner with Operations, Finance, Training, Reporting, and global delivery teams to support workforce and financial planning.
  • Translate complex workforce data into clear, actionable recommendations for operational and business leaders.
  • Use Verint, Excel, Power BI, and workforce planning models to improve planning accuracy, efficiency, and decision-making.
What we're looking for
 
  • Bachelor's degree or equivalent combination of education and experience.
  • 3+ years of experience in workforce management, capacity planning, forecasting, operational planning, analytics, or related customer experience operations.
  • Demonstrated experience independently managing forecasting and capacity planning workstreams.
  • Experience with workforce modeling and scenario analysis in complex, multi-site, omnichannel, back-office, healthcare, insurance, BPO, or similar environments.
  • Strong working knowledge of Verint forecasting and planning capabilities and advanced Microsoft Excel skills.
  • Experience with Power BI preferred; NICE experience is beneficial.
  • Experience partnering with Finance on workforce or financial forecasting desired.
  • Strong analytical, critical-thinking, problem-solving, and decision-making skills.
  • Excellent communication skills with the ability to translate workforce data into actionable business insights.
  • Experience working across U.S. and global delivery teams or complex cross-functional environments.
What you should expect in this role
  • Remote position supporting business needs across U.S. time zones and global delivery partnerships.
  • Regular collaboration with Operations, WFM, Finance, Training, Quality, Reporting, Technology, and other cross-functional teams.
  • Work with workforce data, forecasts, staffing models, and business assumptions to support operational decision-making.
  • Opportunity to influence hiring, training, staffing, and capacity strategies through data-driven recommendations.
  • Opportunity to improve workforce planning, service performance, and customer experience outcomes.

This position is being posted for pipeline purposes, and we welcome applications on an ongoing basis. 

#LI-REMOTE

#LI-MA1

The pay range for this position is $70,800 - $101,100 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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