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Remote Verint Jobs (NOW HIRING)

The Knot Worldwide

Workforce Manager

$59K - $101K/yr

Demonstrated experience with WFM tools (e.g., NICE IEX, Verint, Genesys, Calabrio, Talkdesk, Aspect ... This role is fully remote and not tied to any specific office location. While there are no regular ...

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How much do remote verint jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote verint in the United States is $32.96, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $39.42 per hour, depending on experience, location, and employer.

How does a Remote Verint Specialist typically collaborate with on-site teams to ensure seamless workflow and system integration?

As a Remote Verint Specialist, collaboration with on-site teams is often facilitated through regular virtual meetings, project management tools, and real-time communication platforms. You’ll work closely with IT, call center, and operations teams to implement and optimize Verint solutions, ensuring that system updates and integrations align with business goals. Establishing clear communication channels and documentation practices is crucial, as is being proactive in troubleshooting and supporting users remotely. These collaborative efforts help maintain system performance and drive continuous improvement in customer engagement and workforce optimization.

What are Remote Verint jobs?

Remote Verint jobs are positions that involve using Verint software or solutions while working from a remote location, rather than in a traditional office setting. Verint is a company that provides customer engagement, workforce optimization, and security solutions for businesses. Remote Verint roles can include customer service, technical support, software implementation, data analysis, and project management, all focusing on Verint's products and services. These roles often require experience with Verint systems and the ability to work independently using digital collaboration tools.

What is the difference between Remote Verint vs Remote Contact Center Agent?

AspectRemote VerintRemote Contact Center Agent
Primary RoleSoftware implementation, system configuration, and analytics using Verint platformsCustomer support, handling inbound/outbound calls, and assisting customers
Required SkillsTechnical knowledge of Verint systems, troubleshooting, data analysisCommunication skills, customer service, problem-solving
Work EnvironmentIT/tech teams, remote or on-site, often within contact centers or IT departmentsCustomer service centers, remote or on-site contact centers
CertificationsVerint certifications, technical certificationsCustomer service certifications, call center training

Remote Verint roles focus on system setup, analytics, and technical support for Verint software, while Remote Contact Center Agents primarily handle customer interactions. Both roles may be remote but differ significantly in skills and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Verint Specialist, and why are they important?

To thrive as a Remote Verint Specialist, you need expertise in call center operations, data analytics, and workforce optimization, often supported by a relevant degree or Verint certification. Familiarity with Verint Workforce Management (WFM) software, reporting tools, and cloud-based collaboration platforms is typically required. Strong problem-solving, communication, and self-motivation are important soft skills for remote work and effective client support. These abilities ensure optimized workforce performance, accurate analytics, and seamless virtual collaboration for business success.
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Remote Verint jobs near you
Business Analyst- Contact Center REMOTE

Business Analyst- Contact Center REMOTE

Genesis10

Columbus, OH • Remote

$50 - $59/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Genesis10 is currently seeking a Senior Business Systems Analyst. This is a 6-month plus REMOTE contract opportunity.
Pay Range: $50.00 - $59.00 per hour.
We are seeking a highly skilled Business Systems Analyst to serve as a key liaison between business partners, technology teams, and stakeholders. This role will support contact center systems in the context of merger and acquisition activities, focusing on gathering and documenting business requirements, advising on best practices, and ensuring successful delivery of initiatives. The ideal candidate brings deep knowledge of Genesys Cloud CX and strong Agile delivery capabilities within the financial services industry.
Responsibilities:
  • Meet with business customers to understand objectives, challenges, and desired outcomes
  • Translate business needs into clear, comprehensive requirements, user stories, process flows, and acceptance criteria
  • Recommend best practices, standards, and solution approaches based on industry knowledge and system capabilities
  • Manage work from initial request through full implementation, ensuring timelines, scope, and quality expectations are met
  • Support business and technical teams in the design and enhancement of contact center call flows, bot flows, and associated customer-interaction systems
  • Work within Agile teams to write, refine, and manage features, epics, and user stories
  • Utilize tools such as Azure DevOps (ADO) or similar Agile management platforms to track work and document updates
  • Liaise between contact center business units and IT, translating business needs into technical requirements

Requirements:
  • 5+ years of experience as a Business Systems Analyst, Senior Analyst, or similar role
  • Proven experience defining and managing business and technical requirements from concept to delivery
  • Hands-on experience with Genesys Cloud CX, including call flows, bot flows, and other CX modules
  • Experience working in Agile environments, including writing and refining features and user stories
  • Strong communication, documentation, facilitation, and organizational skills
  • Ability to manage multiple initiatives simultaneously while maintaining attention to detail
  • Contact center experience is essential

Desired skills:
  • Experience in the banking or financial services industry with familiarity in regulatory, compliance, or customer-service processes
  • Experience with Genesys WEM, Speech Analytics, or other Genesys add-on tools
  • Background collaborating with contact center operations teams and understanding call center processes, KPIs, and optimization strategies
  • Familiarity with process mapping tools, customer journey frameworks, or CX methodologies
  • Experience with Cisco UCCE, Finesse, Egain, Verint WFO Suite, or Virtual Hold Technology
  • Experience in merger/acquisition projects or large-scale system transitions

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states/municipalities)
  • Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website ;br>
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 logo

About Genesis10

Sourced by ZipRecruiter

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1999

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