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Inizio Engage

Remote Healthcare Communicator

$11.90 - $22.10/hr

Experience with Five 9, Salesforce, Verint and Microsoft Office a plus * REMS experience a plus but no required * Inbound Call Center experience required. * Heavy phone duties and documentation.

DocGo

Director, SteadyMD Workforce Optimization

$125K - $145K/yr

Remote Employment Type: Full-time Salary Range: $125,000 - $145,000, based on experience Benefits ... Experience with workforce management tools (e.g., NICE, Verint, Aspect) and data visualization ...

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How much do remote verint jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote verint in the United States is $32.96, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $39.42 per hour, depending on experience, location, and employer.

How does a Remote Verint Specialist typically collaborate with on-site teams to ensure seamless workflow and system integration?

As a Remote Verint Specialist, collaboration with on-site teams is often facilitated through regular virtual meetings, project management tools, and real-time communication platforms. You’ll work closely with IT, call center, and operations teams to implement and optimize Verint solutions, ensuring that system updates and integrations align with business goals. Establishing clear communication channels and documentation practices is crucial, as is being proactive in troubleshooting and supporting users remotely. These collaborative efforts help maintain system performance and drive continuous improvement in customer engagement and workforce optimization.

What are Remote Verint jobs?

Remote Verint jobs are positions that involve using Verint software or solutions while working from a remote location, rather than in a traditional office setting. Verint is a company that provides customer engagement, workforce optimization, and security solutions for businesses. Remote Verint roles can include customer service, technical support, software implementation, data analysis, and project management, all focusing on Verint's products and services. These roles often require experience with Verint systems and the ability to work independently using digital collaboration tools.

What is the difference between Remote Verint vs Remote Contact Center Agent?

AspectRemote VerintRemote Contact Center Agent
Primary RoleSoftware implementation, system configuration, and analytics using Verint platformsCustomer support, handling inbound/outbound calls, and assisting customers
Required SkillsTechnical knowledge of Verint systems, troubleshooting, data analysisCommunication skills, customer service, problem-solving
Work EnvironmentIT/tech teams, remote or on-site, often within contact centers or IT departmentsCustomer service centers, remote or on-site contact centers
CertificationsVerint certifications, technical certificationsCustomer service certifications, call center training

Remote Verint roles focus on system setup, analytics, and technical support for Verint software, while Remote Contact Center Agents primarily handle customer interactions. Both roles may be remote but differ significantly in skills and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Verint Specialist, and why are they important?

To thrive as a Remote Verint Specialist, you need expertise in call center operations, data analytics, and workforce optimization, often supported by a relevant degree or Verint certification. Familiarity with Verint Workforce Management (WFM) software, reporting tools, and cloud-based collaboration platforms is typically required. Strong problem-solving, communication, and self-motivation are important soft skills for remote work and effective client support. These abilities ensure optimized workforce performance, accurate analytics, and seamless virtual collaboration for business success.
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Remote Verint jobs near you
Supervisor, Support Center Operations (Remote, CST Preferred)

Supervisor, Support Center Operations (Remote, CST Preferred)

Molina Healthcare

Long Beach, CA • Remote

Full-time

Medical

Posted 5 days ago

Molina Healthcare rating

8.1

Company rating: 8.1 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

133rd of 281 rated insurance

Job description

JOB DESCRIPTION Job Summary

Leads and supervises team responsible for provision of support center customer service excellence to meet the needs of Molina members and providers.  Ensures issues and needs are addressed fairly and effectively, and in alignment with Molina values.  Demonstrates accountability for delivery of product and service information, identifies opportunities to improve the member and provider experience, and supports continuous quality improvement initiatives related to member/provider engagement and retention.

Essential Job Duties

Provides leadership and oversight for the member and provider support center; ensures exemplary service is delivered according to Molina goals/objectives/policies/procedures and regulatory requirements, and demonstrates accountability for performance and financial outcomes.  
Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow-through to closure.
Addresses more complex member inquiries, questions and concerns in all related areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public.
Achieves individual performance goals as it relates to call center objectives.
Demonstrates personal responsibility and accountability and leads by example through individual performance.
Ensures compliance with contractual and regulatory requirements.
Recommends and implements programs to support member and provider needs.
Supports projects and special initiatives as appropriate.
Sets a positive example for others and builds the Molina culture by modeling the Molina mission, vision and values in daily actions.
Hires, trains, develops and manages team; demonstrates accountability for team performance and achievement of department-specific goals.
Models dynamic leadership for support center representatives; develops team to focus on delivering great health care/customer service to underserved populations.
 

Required Qualifications

At least 5 years of customer service, call center and/or sales experience in a fast-paced/high-volume environment, including 3 years of call center experience, or equivalent combination of relevant education and experience.
Strong customer service skills.
Understanding of insurance products including Medicaid, Medicare and Marketplace/enrollment processes.
Organizational and time-management skills, and ability to manage simultaneous projects and tasks to meet internal deadlines.
 Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
 Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
 Ability to work cross-functionally across a highly matrixed organization.
Strong verbal and written communication skills.  
Microsoft Office suite and applicable software programs proficiency.
 

Preferred Qualifications

Management/leadership experience.
Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
Managed care/health care experience.
Broker/health insurance license.
 

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

What Molina Healthcare employees say

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Benefits

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About Molina Healthcare

Sourced by ZipRecruiter

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Long Beach, CA, US

Year founded

1980

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