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Director Verint Jobs (NOW HIRING)

Verint

Strategic Customer Engagement Director

Overview The Strategic Customer Engagement Director is a senior individual contributor role within Verint's Customer Success organization, dedicated to our most strategic enterprise accounts. This ...

Verint

Sr. Accountant

$75K - $95K/yr

Perform tasks as directed by the Director - Consolidations and Reporting. Principal Duties and ... Public Accounting experience MIN: 90K MAX:118K #LI-BS1 About Us At Verint, we believe customer ...

Verint

Customer Success Manager

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... through direct demonstrations in a lab environment * A "do what it takes" mentality * Detail ...

Verint

Staff Accountant, Consolidations & Reporting

$56K - $74K/yr

Perform tasks as directed by the Director - Consolidations and Reporting and VP - Consolidations ... Public Accounting experience #LI-BS1 About Us At Verint, we believe customer engagement is the core ...

Verint

Procurement Specialist

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... Reporting to the Director of Procurement within the Global Procurement team, you will be given the ...

Verint

Services Sales Sr. Director

The Services Sales Sr. Director ("Sr. Director") is responsible for driving the growth of services ... Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment ...

Verint

Services Sales Sr. Director

The Services Sales Sr. Director ("Sr. Director") is responsible for driving the growth of services ... Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment ...

Verint

Director, Enterprise Applications (Oracle)

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... The Director of Enterprise Applications will lead the execution of our enterprise systems ...

Verint

Architect

Verint's Architect is expected to be engaged in direct coding in new areas to bootstrap teams. They work closely with a global team of engineers to build robust solutions that meet our business ...

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Director Verint information

What is the difference between Director Verint vs Verint Analyst?

AspectDirector VerintVerint Analyst
Required CredentialsBachelor's degree, leadership experience, possibly certifications in Verint or related toolsAssociate's or Bachelor's degree, technical skills, Verint platform knowledge
Work EnvironmentManagement, strategic planning, overseeing teamsOperational, data analysis, system monitoring
Employer & Industry UsageCustomer service, call centers, security, compliance sectorsCustomer support, quality assurance, data analysis teams

The main difference between a Director Verint and a Verint Analyst lies in their responsibilities and seniority. The Director oversees strategic implementation and team management, while the Analyst focuses on data analysis and system operations. Both roles require familiarity with Verint tools, but the Director's role is more leadership-oriented, whereas the Analyst's role is more technical and operational.

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Director Verint jobs near you
Infographic showing various Director Verint job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.
Strategic Customer Engagement Director

Strategic Customer Engagement Director

Verint

Remote

Full-time

Posted 21 days ago

Job description


Overview
The Strategic Customer Engagement Director is a senior individual contributor role within Verint's Customer Success organization, dedicated to our most strategic enterprise accounts. This role serves as an executive-level advisor across a defined portfolio, partnering closely with assigned CSMs, Sales, and cross-functional stakeholders to protect and grow these relationships.
The Engagement Director brings deep enterprise expertise, executive presence, and a command of Verint's CX Automation portfolio to drive measurable business outcomes, accelerate adoption, and ensure long-term retention. This is a high-touch engagement model designed to deepen executive relationships, surface and advance strategic expansion opportunities, and ensure Verint's most valuable customers realize the full potential of their investment.
Principal Duties and Essential Responsibilities
  • Serve as the senior point of contact for a portfolio of strategic accounts, building trusted partnerships with C-suite and VP-level stakeholders
  • Develop and execute multi-year Joint Success Plans aligned to each customer's strategic objectives, tracking measurable business outcomes and ensuring consistent value realization
  • Act as a trusted advisor, leveraging deep knowledge of Verint's CX Automation platform and industry best practices to guide customers toward optimized and differentiated outcomes
  • Partner with assigned CSMs, AEs, and account teams to provide executive-level engagement continuity, amplifying the existing coverage model
  • Define and drive executive service alignment strategies, creating internal advocacy and external momentum to ensure delivery against each customer's stated priorities
  • Facilitate regular executive strategy sessions and account scorecard reviews across Product, Services, Support, and Account Management to assess and improve the health of each strategic partnership
  • Identify and qualify expansion opportunities, including new product lines, use case extensions, and platform consolidation plays, collaborating with Sales to advance pipeline and drive ARR growth
  • Lead executive business reviews (EBRs), preparing and delivering board-ready presentations that connect Verint outcomes to each customer's strategic priorities
  • Proactively identify and mitigate retention risk, developing escalation resolution plans and coordinating across internal teams to resolve complex issues with urgency
  • Monitor account health across KPIs including renewal readiness, product adoption, NPS/CSAT, and executive engagement, providing actionable insights to CS leadership
  • Partner with internal stakeholders across Sales, Support, Services, Product, and R&D to orchestrate the full resources of Verint on behalf of strategic accounts
  • Represent the voice of the customer internally, advocating for product roadmap influence, early access programs, and white-glove service commitments appropriate to the strategic accounts tier
  • Drive customer reference-ability and executive loyalty, identifying and cultivating referenceable relationships and participation in advisory boards, case studies, and industry events
  • Contribute to the development of strategic accounts program standards, playbooks, and engagement models in partnership with CS leadership

Minimum Requirements
  • Bachelor's degree in a relevant field or equivalent professional experience
  • 10+ years of experience in enterprise Customer Success, strategic account management, or a related customer-facing discipline, with a minimum of 3 years in a senior level role
  • Demonstrated track record managing and growing complex, high-value enterprise accounts with senior executive stakeholders, including experience with large global organizations
  • Deep understanding of enterprise SaaS business models, value realization frameworks, and renewal/expansion mechanics
  • Strong executive presence with the ability to credibly engage and influence C-suite stakeholders
  • Ability to translate complex platform capabilities into clear, compelling business outcomes for both technical and non-technical audiences
  • Proven ability to operate as an overlay or matrixed resource, influencing outcomes without direct authority over account teams
  • Excellent written, verbal, and presentation skills, including experience preparing and delivering executive business reviews
  • Comfort with data and analytics tools to monitor account health, track KPIs, and prepare executive-level reporting
  • Proficiency with CRM and CS platforms (Salesforce, Gainsight, or equivalent)
  • Willingness and ability to travel up to 30%, including to strategic customer sites, with occasional short-notice requirements
  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
  • The ability to obtain the necessary credit line required to travel

Preferred Requirements
  • Experience in the CX Automation, CCaaS, WFM, or workforce engagement management space
  • Familiarity with AI-powered customer engagement platforms, including experience articulating AI-driven value propositions to enterprise buyers
  • Experience with Verint software in an implementation, support, or account management capacity
  • Contact center operations or workforce management experience
  • Experience contributing to or building formal customer success programs, tiered engagement models, or executive customer programs
  • Project management experience or PMP certification

#LI-BM1
About the Team
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
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About Verint Systems

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Verint Systems is a renowned tech firm in the action-centric intelligence segment based in Melville, NY. It leverages customer engagement and cyber intelligence to extract actionable insights from vast quantities of data. The company, founded in 2002, has since secured its spot in the IT and tech industry by delivering innovative and effective solutions tailored for its clients' needs. Known for their customer engagement service, voice of the customer (VoC) software, risk and compliance solutions, and fraud prevention services, they serve many business sectors. Verint's mission is to create a safer world by providing actionable intelligence that empowers organizations to prevent security threats and improve customer engagement.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Melville, NY, US

Year founded

1994

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