ZipRecruiter

Log In

1

From Home Verint Jobs (NOW HIRING)

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

Hands-on experience with Workforce Management platforms such as Genesys, Verint, or comparable ... Requires onsite attendance, this is NOT a work from home role. Physical Demands: * The physical ...

Verizon

Sr Analyst-WFPA Ops Support

Alpharetta, GA · On-site

$85K - $113K/yr

Advanced experience working with Verint, WFM, ACSS, CCMP, IT Case Sentry, and WorkHub. * Experience ... working from home and a minimum of three days per week in the office, which will be set by your ...

New

Cigna

Quality Long Term Planner - Evernorth - Remote

... Verint. * Capacity planning or supply chain planning experience. * Experience developing or improving forecasting models. If you will be working at home occasionally or permanently, the internet ...

New

next page

Showing results 1-20

All JobsVerint JobsFrom Home Verint Jobs

From Home Verint information

See salary details

$38.5K

$97.6K

$172.5K

How much do from home verint jobs pay per year?

As of Jul 21, 2026, the average yearly pay for from home verint in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is the difference between From Home Verint vs From Home Customer Service Representative?

AspectFrom Home VerintFrom Home Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require specific certifications in customer service or technical supportHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, technology-driven call center or support environmentRemote, customer-facing support environment
Industry UsageUsed in contact centers, tech support, and customer engagement rolesCommon in retail, telecom, and service industries
Common Search & ComparisonOften compared based on technical skills and software familiarityCompared based on communication skills and customer interaction

From Home Verint roles typically focus on technical support and customer engagement using Verint software, requiring specific technical skills. In contrast, From Home Customer Service Representative positions emphasize communication and problem-solving skills for general customer support. Both roles are remote and industry-relevant but differ in technical complexity and daily tasks.

What cities are hiring for From Home Verint jobs? Cities with the most From Home Verint job openings:
What are the most commonly searched types of Verint jobs? The most popular types of Verint jobs are:
What states have the most From Home Verint jobs? States with the most job openings for From Home Verint jobs include:
What job categories do people searching From Home Verint jobs look for? The top searched job categories for From Home Verint jobs are:
From Home Verint jobs near you
Infographic showing various From Home Verint job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)

Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)

Independence Blue Cross

Philadelphia, PA • On-site

Full-time

Posted 4 days ago

New

Independence Blue Cross rating

8.4

Company rating: 8.4 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

101st of 281 rated insurance

Job description

Responsibilities
The Workforce Management Supervisor is responsible for leading a team of specialists who manage the real-time performance of the call center through schedule optimization, performance analysis, and intraday adjustments. The supervisor also supports the workforce analyst team, who produce schedules and reporting for the call center. The WFM supervisor is also expected to be able to generate detailed analytics and presentations for business stakeholders related to call center metric data.
Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to a long-term capacity and staffing plans, as well as understanding how short-term forecasts and optimal agent schedules support multi-department contact center operations.
Key Responsibilities include:
• Responsible for managing departmental staff to effectively provide:
o Consistent and insightful real-time analysis is provided to business partners to improve intraday performance.
o Appropriate scheduling and optimization for schedules for 500+ associates.
o Forecasting and reporting that is aligned to business needs and provides accurate and actionable business intelligence.
• Perform continual, meaningful analysis of current performance (noting recent historical trends) and communicate results with Operations teams to improve and achieve service level goals / business objectives for a multi-site operation.
• Collaborates with contact center management, executive leaders, training leaders, technical partners, and financial planning to achieve operational and budgetary objectives.
• Lead projects to improve the performance and outcomes produced by the workforce management team.
• Provide staffing recommendations by business areas, working closely with business area managers and training coordinators to ensure requirements are met to meet service standards, based on analysis.
• Generate long-term capacity plans (18-24-month view) for multi-department call center.
• Generates short and long-term staffing models and provides recommendations based on analysis.
• Other related duties as assigned.
Education
• Degree is preferred.
Experience
• Minimum of two years' experience supervising others is preferred.
• Minimum of five years of experience in performing WFM functions (specifically forecasting and scheduling) in a multi-department/site contact center environment is required.
Knowledge, Skills, Abilities
• Ability to lead, direct and effectively negotiate and motivate others to achieve results.
• Complete understanding of overall operational activities including phone, email and chat support.
• Advanced presentation, interpersonal, time management and organizational skills.
• Solid problem solving, analytical and communication skills.
• Advanced experience with WFM software (IEX, Verint, etc.) is required.
• Advanced experience with Genesys or another skills-based call routing platform is required.
• Ability to organize/analyze data in a structured manner.
• Advanced proficiency with Excel and other Windows based programs (Word, PowerPoint, etc.).
• Ability to work with pivot tables and large quantities of data using macros and vlookups.
• Capacity Planning experience
• Experience with reporting tools such as PowerBI or Tableau
• Candidates must have flexibility to work from home as well as be open to overtime opportunities (i.e. possible weekends, evenings, holidays depending upon business needs).
• Ability to work from home, which includes high speed wi-fi capability of at least 400 Mbps and a quiet, confidential workspace.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

What Independence Blue Cross employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply