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Remote Verint Jobs in California (NOW HIRING)

Miratech

... Verint, NICE, or similar solutions. * Proven experience delivering interactive, scenario-based ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

... Verint, NICE, or similar solutions. * Proven experience delivering interactive, scenario-based ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

All JobsVerint JobsRemote Verint JobsRemote Verint Jobs in California

Remote Verint information

What is a remote Verint job?

Remote Verint jobs are positions that involve using Verint software or solutions while working from a remote location, rather than in a traditional office setting. Verint is a company that provides customer engagement, workforce optimization, and security solutions for businesses. Remote Verint roles can include customer service, technical support, software implementation, data analysis, and project management, all focusing on Verint's products and services. These roles often require experience with Verint systems and the ability to work independently using digital collaboration tools.

How does a remote Verint specialist typically collaborate with on-site teams to ensure seamless workflow and system integration?

As a Remote Verint Specialist, collaboration with on-site teams is often facilitated through regular virtual meetings, project management tools, and real-time communication platforms. You’ll work closely with IT, call center, and operations teams to implement and optimize Verint solutions, ensuring that system updates and integrations align with business goals. Establishing clear communication channels and documentation practices is crucial, as is being proactive in troubleshooting and supporting users remotely. These collaborative efforts help maintain system performance and drive continuous improvement in customer engagement and workforce optimization.

What are the key skills and qualifications needed to thrive as a remote Verint specialist, and why are they important?

To thrive as a Remote Verint Specialist, you need expertise in call center operations, data analytics, and workforce optimization, often supported by a relevant degree or Verint certification. Familiarity with Verint Workforce Management (WFM) software, reporting tools, and cloud-based collaboration platforms is typically required. Strong problem-solving, communication, and self-motivation are important soft skills for remote work and effective client support. These abilities ensure optimized workforce performance, accurate analytics, and seamless virtual collaboration for business success.

What is the difference between Remote Verint vs Remote Contact Center Agent?

AspectRemote VerintRemote Contact Center Agent
Primary RoleSoftware implementation, system configuration, and analytics using Verint platformsCustomer support, handling inbound/outbound calls, and assisting customers
Required SkillsTechnical knowledge of Verint systems, troubleshooting, data analysisCommunication skills, customer service, problem-solving
Work EnvironmentIT/tech teams, remote or on-site, often within contact centers or IT departmentsCustomer service centers, remote or on-site contact centers
CertificationsVerint certifications, technical certificationsCustomer service certifications, call center training

Remote Verint roles focus on system setup, analytics, and technical support for Verint software, while Remote Contact Center Agents primarily handle customer interactions. Both roles may be remote but differ significantly in skills and responsibilities.

What are the most commonly searched types of Verint jobs in California?

The most popular types of Verint jobs in California are:

What are popular job titles related to Remote Verint jobs in California?

For Remote Verint jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Verint jobs in California look for?

The top searched job categories for Remote Verint jobs in California are:

What cities in California are hiring for Remote Verint jobs?

Cities in California with the most Remote Verint job openings:

Remote Verint jobs near you
Infographic showing various Remote Verint job openings in California as of September 2026, with employment types broken down into 89% Full Time, 4% Part Time, and 7% Contract. Highlights an 68% Physical, 4% Hybrid, and 28% Remote job distribution.

Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics)

San Ramon, CA • On-site, Remote

Five9
Software Development • 1 - 5K employees
Learn more about Five9external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Five9 is seeking an experienced Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics) to help our clients unlock actionable insights from their customer interactions. In this role, you will lead the implementation, optimization, and strategic adoption of speech and text analytics solutions, primarily utilizing Five9 and Verint platforms. You will act as a trusted advisor to contact center leaders, translating complex audio and text data into strategies that improve customer experience, ensure compliance, and drive operational efficiency.

  • Have in-depth experience implementing and consulting with customers on the Verint's Speech Analytics, Interactions (QM).and AQM / Quality Bot
  • Have experience of leading and implementing all aspects of a Verint WEM engagement.
  • Have a broad range of experience consulting with customers regarding best practices with Verint Speech Analytics and Interactions.
  • In depth knowledge of Verint integration architecture.
  • Will have experience of training customers on all aspects of Verint's Speech Analytics and Interactions applications.
  • Will Ideally have a broad range of experience with other Verint WEM applications including Performance Management, AQM, Speech, Text, or Desktop Analytics.

What You'll Do

As a Speech Analytics Consultant, you will be accountable for the following key responsibilities:

  • Strategic Consulting: Partner with client leadership to align cloud analytics insights with business objectives, compliance requirements, and contact center KPIs that can be tracked and improved through speech analytics.
  • System Implementation & Tuning: Design, build, and tune speech analytics categories, queries, and dashboards within Verint systems to accurately capture customer sentiment, intents, and agent behaviors.
  • Client Enablement: Train clients in how to interpret dashboards and maintain their cloud configurations.
  • Actionable Insights: Analyze unstructured data to identify root causes of customer friction and integrate findings into broader cloud-based WEM initiatives like targeted Quality Management and coaching.

What You Bring

  • Experience: 5+ years of hands-on experience designing and managing speech/interaction analytics In Verint Cloud.
  • You will hold currently hold or be working towards Verint Accreditation in Speech Analytics.
  • Experience with other Speech Analytics tools.
  • Consulting Background: Previous experience in contact center consulting, with a strong understanding of contact center operations, metrics, and workflows.
  • Communication: Excellent client-facing communication skills, with the ability to bridge the gap between technical data and business strategy.
  • Familiarity / certification in other Verint products is desirable but not essential.

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.  For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$70,400—$195,700 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.