OR · Remote
$25.96 - $35.96/hr
Experience working with an enterprise level ticketing system e.g. JIRA; Knowledge of Active ... Experience with supporting systems remotely by connecting to various system types via Remote ...
OR · Remote
$25.96 - $35.96/hr
Experience working with an enterprise level ticketing system e.g. JIRA; Knowledge of Active ... Experience with supporting systems remotely by connecting to various system types via Remote ...
$22.17 - $35.66/hr
This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Troubleshoot and resolve ... Experience using ticketing systems such as ServiceNow, Zendesk, or BMC Helix * Experience ...
$22.17 - $35.66/hr
This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Troubleshoot and resolve ... Experience using ticketing systems such as ServiceNow, Zendesk, or BMC Helix * Experience ...
OR · On-site +1
$27 - $40/hr
Lead a remote team through live volume fluctuations and customer encounters * Evaluate process ... Monitor core service and communication platforms (e.g., ticketing, calling, live dashboards) and ...
OR · On-site +1
$27 - $40/hr
Lead a remote team through live volume fluctuations and customer encounters * Evaluate process ... Monitor core service and communication platforms (e.g., ticketing, calling, live dashboards) and ...
OR · On-site +1
$25 - $32/hr
Experience with support ticketing systems (e.g., Zendesk, Salesforce) preferred. Benefits * Remote work with regular in-person bonding experiences sponsored by the company * Competitive compensation
OR · On-site +1
$25 - $32/hr
Experience with support ticketing systems (e.g., Zendesk, Salesforce) preferred. Benefits * Remote work with regular in-person bonding experiences sponsored by the company * Competitive compensation
$15.75 - $19.75/hr
Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...
$15.75 - $19.75/hr
Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...
Portland, OR · Remote
$36.38 - $40.15/hr
... remote and on-site assistance to clinical and administrative staff. * Troubleshoot EHR and workflow issues by documenting, tracking, and resolving incidents in the designated ticketing system and ...
New
Portland, OR · Remote
$36.38 - $40.15/hr
... remote and on-site assistance to clinical and administrative staff. * Troubleshoot EHR and workflow issues by documenting, tracking, and resolving incidents in the designated ticketing system and ...
New
... at remote sites for troubleshooting and construction. Key Responsibilities and Essential Job ... Proactively and effectively manage ticketing system, issuing priorities and organizing work flow ...
... at remote sites for troubleshooting and construction. Key Responsibilities and Essential Job ... Proactively and effectively manage ticketing system, issuing priorities and organizing work flow ...
OR · On-site +1
Own, track, and document customer issues via the ticketing system; drive issues to resolution with ... Proactively monitor customer environments (Ceph and WEKA) using observability and remote monitoring ...
OR · On-site +1
Own, track, and document customer issues via the ticketing system; drive issues to resolution with ... Proactively monitor customer environments (Ceph and WEKA) using observability and remote monitoring ...
... and ticketing. Key Responsibilities * Design, develop, and deploy AI-driven features and ... LI-Remote The Compensation range for this role is 120,000 to 170,000 USD annually and may be ...
... and ticketing. Key Responsibilities * Design, develop, and deploy AI-driven features and ... LI-Remote The Compensation range for this role is 120,000 to 170,000 USD annually and may be ...
Lake Oswego, OR · On-site +1
... CRM ticketing systems. Location: * Westminster, CO * Lake Oswego, OR * Atlanta, GA * Portsmouth, NH * Knoxville, TN Work Style : Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Why ...
Lake Oswego, OR · On-site +1
... CRM ticketing systems. Location: * Westminster, CO * Lake Oswego, OR * Atlanta, GA * Portsmouth, NH * Knoxville, TN Work Style : Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Why ...
$101K - $132K/yr
Complete task assignments using department ticketing system within assigned deadline. * Achieve ... REMOTE #LI-LL1 #SENIOR Employment Type: OTHER
$101K - $132K/yr
Complete task assignments using department ticketing system within assigned deadline. * Achieve ... REMOTE #LI-LL1 #SENIOR Employment Type: OTHER
Experience with CS platforms, ticketing systems, and AI-assisted support tools; willingness to ... Remote
Experience with CS platforms, ticketing systems, and AI-assisted support tools; willingness to ... Remote
OR · On-site +1
$120K - $135K/yr
US, remote The Partner Success Manager oversees partner retention and enablement by acting as a ... Responsible for the creation, tracking, and escalation of partner-specific internal ticketing needs ...
OR · On-site +1
$120K - $135K/yr
US, remote The Partner Success Manager oversees partner retention and enablement by acting as a ... Responsible for the creation, tracking, and escalation of partner-specific internal ticketing needs ...
OR · On-site +1
$60K - $65K/yr
This is a remote position open to candidates located within the United States. Core ... Experience working in a ticketing management system is a plus * Professional confidence * An ...
New
OR · On-site +1
$60K - $65K/yr
This is a remote position open to candidates located within the United States. Core ... Experience working in a ticketing management system is a plus * Professional confidence * An ...
New
OR · On-site +1
$55K - $65K/yr
Experience of using a customer ticketing system * Experience of the payments industry * Knowledge ... A remote first culture! * Competitive salary of $55,000 - $65,000, depending on experience
New
OR · On-site +1
$55K - $65K/yr
Experience of using a customer ticketing system * Experience of the payments industry * Knowledge ... A remote first culture! * Competitive salary of $55,000 - $65,000, depending on experience
New
A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.
To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.
A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.
The most popular types of Ticketing jobs in Oregon are:
For Remote Ticketing jobs in Oregon, the most frequently searched job titles are:
The top searched job categories for Remote Ticketing jobs in Oregon are:
Cities in Oregon with the most Remote Ticketing job openings:
$25.96 - $35.96/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 10 days ago
7.2
Based on 9 frontline employees who took The Breakroom Quiz
185th of 245 rated software companies
Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is seeking a Technical Support Administrator who will play a hands-on role in proper operations of the Symbotic system at our customer sites. The qualified candidate will be responsible for receiving, prioritizing, documenting and actively resolving or escalating end user help requests & issues. The candidate will also assist in problem resolution that is involved with the overall operation.
We are currently looking for Technical Support Administrators that are available to work the following shifts (EST):
Weekend Mid: Friday - Monday 12pm - 10 pm EST
Weekday Night: Monday - Thursday 8 pm - 6 am EST
What we do
The Technical Support Team is part of the Service Operations Organization which is responsible for our system stand-up inside our client's sites. The Deployment, Implementation and Operations organization drives our new system from ground-breaking to a fully operational robotic material handling system.
What you'll do
Field incoming help requests from end users through a variety of avenues such as: telephone, email, instant messaging as well as Cases via Online CRM.
Manageand triagethedisposition ofallsitenetwork tickets within Jira and create "Top-List" focal pointswhileensuring prioritization & resolution.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Perform post-resolution follow-ups to help requests &updatetickets with updates and status.
Perform ongoing activities such as monitoring the site infrastructure & overall health.
Identify and learn appropriate software and hardware used and supported by the organization.
Provide on-call support coverage for customers; while providing strongservice orientationcommunicationfor both internal and external customers.
Ability to develop organized timelines based off chat transcripts and group calls.
Experience with application and hardware support either in the office or in the field or both.
Travel requirement10%.
What you'll need
Associatedegree; orbachelor'sdegree preferred.
Bring a minimum of 2 years' experience in trouble shooting & customer service environment.
Experience working with an enterprise level ticketing system e.g. JIRA; Knowledge of Active Directory concepts.
Solid core competencies using Microsoft Office.
Knowledge ofusing SQL with ability to create and/or modify SQL scripts.
Strong ability to multi-task and prioritize action; and effective troubleshooting problem solving skills.
Knowledge of command line and environment variables. (Linux++).
Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.
Knowledge of VMWare or other server/desktop virtualization platforms and management.
Knowledge of troubleshooting TCP/IP based networks, protocolsand familiarity with electrical schematics.
Our Environment
Up to10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
#LI-JP1
#LI-Remote
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visitwww.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $25.96 - $35.96 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
Sourced by ZipRecruiter
Computer and computer peripheral equipment and software wholesalers
51 - 200 Employees
Wilmington, MA, US
2005
