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Remote Ticketing Jobs in Oregon (NOW HIRING)

Yochana

Desktop Support technician

Portland, OR · Remote

$21.50 - $27.25/hr

... ticketing tools such as Remedy, HP Service Center, Peregrine Service Center or service NOW. • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native ...

Internova Travel Group

Travel Support Specialist

... offering ticketing support. This includes managing domestic and complex international air ... Handle inbound calls, emails, and remote desktop sessions, in person assistance, managing issues ...

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Qualifications * High School Diploma or GED ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Enumerate

Relationship Manager

OR · On-site +1

If remote, this role requires travel every other month to Fort Lauderdale, Florida. Key ... Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.

Grafana Labs

Observability Architect | EST | Remote

OR · Remote

$63 - $83/hr

Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific ... First class written and oral communication skills to collaborate with our remote-first internal ...

NinjaTrader

API Support Specialist

OR · On-site +1

$70K - $80K/yr

Provide first response technical support to firms through remote assistance calls, addressing ... Experience with JIRA ticketing systems, GCP logs, and BigQuery are a plus * Experience with Java, C ...

NTT America

Desktop Support Technician

Portland, OR · On-site +1

$21.50 - $27.25/hr

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting ... ServiceNow ticketing system (or similar ticketing system) * Office 365 support * Windows ...

NTT DATA Services

Desktop Support Technician

Portland, OR · On-site +1

$21.50 - $27.25/hr

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting ... ServiceNow ticketing system (or similar ticketing system) * Office 365 support * Windows ...

NTT DATA Services

Desktop Support Technician

Portland, OR · On-site +1

$21.25 - $27/hr

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting ... ServiceNow ticketing system (or similar ticketing system) * Office 365 support * Windows ...

apiphani

Linux Systems Administrator

OR · Remote

Position is fully remote work. Job Duties * Support and maintain automated Linux and application ... Document changes and progress in ticketing system. * There will be one or two monthly weekend work ...

Semtech

Service Installation Specialist

OR · Remote

Atlanta, GA (Remote). Individual will need to be based in Georgia. Our Team: The Service ... Document, update, and maintain installation results in support cases in the ticketing and ...

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Remote Ticketing information

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.
More about Remote Ticketing jobs
What are the most commonly searched types of Ticketing jobs in Oregon? The most popular types of Ticketing jobs in Oregon are:
What are popular job titles related to Remote Ticketing jobs in Oregon? For Remote Ticketing jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Oregon look for? The top searched job categories for Remote Ticketing jobs in Oregon are:
What cities in Oregon are hiring for Remote Ticketing jobs? Cities in Oregon with the most Remote Ticketing job openings:
Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in Oregon as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Desktop Support technician

Yochana

Portland, OR • Remote

$21.50 - $27.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Responsibilities :-
• Image and configure laptops and desktops for distribution to onsite, remote users and special projects.
• Provide hardware, software, network problem diagnosis / resolution via telephone, email, chat or remote support for customer's end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the ticketing system to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of End User Computing operations
Technical Requirements
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following Windows Operating systems
• Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008,
• Knowledge of Active Directory, Exchange 2003/2007
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center or service NOW.
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite (2003, 2007, 2010, 2013 and 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio and Lync 2010/2013.
• Internet browsers (e.g. Explorer, Chrome, Firefox) Ability to troubleshoot and solve JAVA and Flash player issues.
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• iPhone and Android mobile device support
• Others: Adobe Acrobat and other common desktop applications like WinZip, etc.

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