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Remote Ticketing Jobs in Oregon (NOW HIRING)

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Enumerate

Relationship Manager

OR · On-site +1

If remote, this role requires travel every other month to Fort Lauderdale, Florida. Key ... Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.

Grafana Labs

Observability Architect | EST | Remote

OR · Remote

$63 - $83/hr

Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific ... First class written and oral communication skills to collaborate with our remote-first internal ...

Gainsight

Associate Support Enablement Analyst

OR · Remote

$55K - $60K/yr

Document customer interactions using our ticketing system. * Manage customer expectations and serve ... and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and ...

DocuSign

Sr. Manager, People Operations

This role is open to US Remote locations. If hired in Dublin, Ireland, the role will be hybrid ... ticketing system with rigorous commitment to service deadlines and a high customer experience

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is ... ticketing system. * Diagnose, troubleshoot, and resolve technical issues related to hardware ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is ... ticketing system. * Diagnose, troubleshoot, and resolve technical issues related to hardware ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is ... ticketing system. * Diagnose, troubleshoot, and resolve technical issues related to hardware ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is ... ticketing system. * Diagnose, troubleshoot, and resolve technical issues related to hardware ...

Fujifilm

Engineer I, Software Quality

Occasional exploratory functional testing and ticketing of any issues found. * Reproduce and ... Occasional (up to 10%) travel may be required based on business need. *#LI-Remote In the event that ...

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All JobsRemote Ticketing JobsRemote Ticketing Jobs in Oregon

Remote Ticketing information

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are the most commonly searched types of Ticketing jobs in Oregon? The most popular types of Ticketing jobs in Oregon are:
What are popular job titles related to Remote Ticketing jobs in Oregon? For Remote Ticketing jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Oregon look for? The top searched job categories for Remote Ticketing jobs in Oregon are:
What cities in Oregon are hiring for Remote Ticketing jobs? Cities in Oregon with the most Remote Ticketing job openings:
Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in Oregon as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Help Desk Call Center Representative

Help Desk Call Center Representative

Senture

Remote

$17.50 - $22.50/hr

Full-time

Posted 7 days ago

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

34th of 71 rated call and contact centers

Job description

Overview

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications
  • High School Diploma or GED.
  • Ability to successfully pass a federal background investigation and drug screen.
  • Prior experience as a customer service representative including help desk and ticketing support.
  • Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
  • Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
  • Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities
  • Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
  • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
  • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
  • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
  • Provide general policy information as supplied by business owners and Tier 2 systems.
  • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
  • Perform other duties and tasks as assigned.
Employment Type: FULL_TIME

What Senture employees say

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Hours and flexibility

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