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Remote Technical Support Contractor information

What does a remote technical support contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What are the key skills and qualifications needed to thrive as a remote technical support contractor?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by remote technical support contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are the most commonly searched types of Technical Support Contractor jobs in Ohio?

The most popular types of Technical Support Contractor jobs in Ohio are:

What are popular job titles related to Remote Technical Support Contractor jobs in Ohio?

For Remote Technical Support Contractor jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Contractor jobs in Ohio look for?

The top searched job categories for Remote Technical Support Contractor jobs in Ohio are:

What cities in Ohio are hiring for Remote Technical Support Contractor jobs?

Cities in Ohio with the most Remote Technical Support Contractor job openings:

Remote Technical Support Contractor jobs near you
Infographic showing various Remote Technical Support Contractor job openings in Ohio as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Business Development Manager, Cooling Tower Services

Cincinnati, OH • Remote

Aggreko
Utilities • 5 - 10K employees
Learn more about Aggrekoexternal

$120K - $150K/yr

Full-time

Medical

Re-posted 18 days ago

Aggreko rating

8.4

Company rating: 8.4 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

Job description

Bring your energy to Aggreko as a Cooling Tower Subject Matter Expert in a Business Development Manager role based in the Northeast region. Aggreko's Cooling Tower Services group provides innovative rental cooling tower solutions for various vertical markets including chemical, refinery, steel and paper manufacturing, power generation, HVAC building services and contracting.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you'll do as Business Development Manager:

  • You will be responsible for assigned region as subject matter expert providing technical support and collaborative sales guidance of outside sales representatives and be a direct seller on larger complex projects in the industrial sectors.

  • Capable of working at the plant level with customer equipment owner and subject matter experts

  • Conduct Executive Level Communication within both the accounts and Aggreko

  • Actively pursue and secure key/strategic accounts

  • Perform site visits, visualize and convey piping and hydraulic solutions, prepare and present solution-based proposals

  • Develop strategic capture plans for individual projects and accounts understanding customer needs and pain points, decision makers and buying process

  • Sell Aggreko value by promoting value propositions

  • Serve as product expert being able to solve routine product/systems issues

  • Develop and clearly articulate account growth plans by product

  • Meet territory sales and standard margin goals

  • Develop and cultivate customer relationships by meeting with customers, conducting presentations, and discussing existing projects

  • Provide expert product knowledge across all product lines

  • Perform thermal and hydraulic calculations and simulations to design optimal cooling tower solutions,

  • Prepare technical specifications, drawings, and proposals for cooling tower and pumping projects.

  • Providing technical support and guidance to customers and sales reps throughout the project lifecycle

  • Staying updated on the latest trends and developments in the cooling tower industry,

  • Participating in industry events and associations, such as Cooling Technology Institute (CTI), ASHRAE, Eurovent, etc.

You'll have the following skills and experience:

Bachelor's degree preferred, notably in Engineering or another technical field

  • 10+ years' experience in industrial sales, preferably rotating equipment with at least 5 years of relevant experience in the cooling tower industry

  • Knowledge of cooling tower applications within chemical/refining/industrial/HVAC commercial and contracting markets

  • Chemical treatment, manufacturer's rep., project management, engineering, or distributor sales experience helpful

  • Salesforce (CRM)

  • A solid understanding of thermal dynamics, hydraulics, pumps, piping systems, fan laws, and electrical basics

  • An application knowledge of chemical treatment of cooling tower

  • Environmental awareness (drift, blow down, energy conservation, wastewater, thermal discharge, along with a health and safety awareness (legionella)

Certifications, skills, abilities:

  • Microsoft Excel, PowerPoint, and Word

  • Driver's license and proof of insurance

  • Experience with reading mechanical drawings, piping isometrics, and electrical SLD

Here's what you'll get:

  • Work from home or in a local service center

  • Competitive compensation - Base salary $120K - $150K per year

  • Uncapped quarterly bonus structure

  • Monthly car allowance

  • No cost medical plan option available

  • Paid training programs and tuition reimbursement

  • Sales career growth potential in expertise, leadership and across territories

  • Safety-focused culture

Join us, bring your energy, and grow your career.

#LI-BB1

#LI-REMOTE

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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