ZipRecruiter

Log In

2

Remote Technical Support Analyst Remote Jobs in Springfield, IL

DataAnnotation

Remote AI Quality Analyst

Springfield, IL · Remote

$20/hr

A data services company in the United States is seeking a 340B Analyst to join their team. In this ... This independent contractor position offers flexible remote work hours, paid by the hour starting ...

next page

Showing results 1-20

People also search for

All JobsRemote Technical Support Analyst Remote JobsRemote Technical Support Analyst Remote Jobs in Springfield, IL

Remote Technical Support Analyst Remote information

See Springfield, IL salary details

$15

$27

$43

How much do remote technical support analyst remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote technical support analyst remote in Springfield, IL is $27.29, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $30.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Springfield, IL? The most popular types of Technical Support Analyst Remote jobs in Springfield, IL are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Springfield, IL look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Technical Support Analyst Remote jobs? Cities near Springfield, IL with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in Springfield, IL as of May 2026, with employment types broken down into 2% As Needed, 38% Full Time, 51% Part Time, 2% Temporary, and 7% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $56,768 per year, or $27.3 per hour.
AI Threat Intelligence Analyst - Remote

AI Threat Intelligence Analyst - Remote

DataAnnotation

Springfield, IL • Remote

$40/hr

Full-time, Part-time

This job post has expired today. Applications are no longer accepted.

Job description

We are looking for experienced cybersecurity professionals to join our team to help train AI models. In this role, you will evaluate AI-generated security content, solve technical cybersecurity problems, and provide feedback to improve how AI systems reason about real-world threats and defenses. Cybersecurity platforms are increasingly powered by AI, but these systems still require practitioners with real-world experience to validate their outputs.

You will work directly with advanced AI models to assess their accuracy, strengthen their reasoning, and contribute to building more reliable tools for the cybersecurity industry. Benefits This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at $40+ USD per hour Work from anywhere in the US, Canada, UK, Ireland, Australia, and New Zealand Responsibilities Evaluate AI-generated cybersecurity content, including threat analysis, vulnerability assessments, and offensive security techniques Design and solve security-focused technical problems used to train AI systems Write clear technical explanations and security-relevant code Provide feedback that directly shapes the next generation of AI security models Qualifications 2+ years of hands-on experience in cybersecurity (e.g., penetration testing, red teaming, incident response, detection engineering, DFIR, malware analysis, threat intelligence, or similar) Some coding experience required Fluency in English (native or bilingual level) Strong writing and analytical skills A bachelor's degree is preferred Cybersecurity certifications are a plus (e.g., OSCP, CRTO, GREM, GCFA, CEH) Notes To get started, you will complete a short assessment. If successful, you will gain access to paid work through our platform.

Payment is made via PayPal. We will never ask for any money from you. This role is only available to candidates in the US, Canada, UK, Ireland, Australia, and New Zealand.

#cybersecurity #J-18808-Ljbffr

Apply