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Remote Technical Support Analyst Remote Jobs in O Fallon, IL

Lumeris

Sr. Claims Analyst (Remote)

Saint Louis, MO · Remote

Position: Sr. Claims Analyst (Remote) Position Summary: Serves as a senior resource on a team ... Applies specific and market focused processes to provide high-level service support to clients ...

New

ABB

VFD Technical Support Specialist

MO · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

Posted today

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Reproduce customer issues where possible, analyze logs and system behavior, validate configurations ...

KEYENCE

Field Application Engineer '27

Saint Louis, MO · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

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All JobsTechnical Support Analyst JobsRemote Technical Support Analyst Remote JobsRemote Technical Support Analyst Remote Jobs in O'Fallon, IL

Remote Technical Support Analyst Remote information

See O Fallon, IL salary details

$14

$25

$40

How much do remote technical support analyst remote jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote technical support analyst remote in O'Fallon, IL is $25.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $29.13 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

Can I work remotely as a remote technical support analyst?

Yes, remote technical support analyst positions are commonly available and typically involve providing technical assistance via phone, chat, or email. These roles often require familiarity with remote support tools, troubleshooting skills, and sometimes certifications like CompTIA or Microsoft, making remote work feasible for qualified candidates.

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For Remote Technical Support Analyst Remote jobs in O'Fallon, IL, the most frequently searched job titles are:

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The top searched job categories for Remote Technical Support Analyst Remote jobs in O'Fallon, IL are:

What cities near O'Fallon, IL are hiring for Remote Technical Support Analyst Remote jobs?

Cities near O'Fallon, IL with the most Remote Technical Support Analyst Remote job openings:

Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,428 per year, or $25.7 per hour.

Infrastructure Support Analyst

Workforce Connections

Saint Louis, MO • Remote

$27/hr

Contractor

Re-posted 18 days ago

Job description

Infrastructure Support Analyst 

Location: Remote (USA)
Schedule: Monday–Friday, 8:30 AM–5:00 PM CST
Start Date: January 26, 2026
Duration: 12-month contract
Extension/Conversion: Yes / Yes
Openings: 1

Position Overview

This role supports enterprise IT infrastructure services focused on managed file transfers (MFT) and job automation/scheduling. The analyst will help configure, maintain, deploy, and troubleshoot file transfer and automation workflows while supporting internal business teams across the organization.

This is a fully remote role that requires strong self-management skills and the ability to work through a high-volume service request queue.

Key Responsibilities

  • Manage and prioritize ServiceNow ticket queues related to MFT job design and deployment

  • Configure, maintain, and support job automation workflows in a Control-M environment

  • Partner with business teams to perform end-to-end testing of automated workflows

  • Administer external partner accounts within MFT platforms

  • Troubleshoot and resolve Level 2 and Level 3 incidents related to file transfer services

  • Ensure service delivery meets established SLAs

  • Support secure data transfer processes across enterprise systems

Required Qualifications

  • Bachelor’s degree in a quantitative, technical, or business-related field

  • 0–2 years of relevant IT or infrastructure support experience

  • Strong problem-solving and analytical skills

  • Ability to identify issues, gather data, and recommend solutions

  • Comfortable working independently in a remote environment

Preferred Qualifications

  • Experience in healthcare IT environments

  • Familiarity with regulatory and security-driven systems

  • Related IT certifications

Technical Skills (Top Priorities)

  1. Control-M (job scheduling / automation)

  2. Globalscape or similar MFT tools

  3. Encryption and secure file transfer concepts

  • Intermediate to advanced Microsoft Excel skills (macros a plus)

Team & Work Environment

  • Part of an Enterprise Scheduling / IT Production Control team

  • Supports file transfers and automation across multiple business lines

  • Fast-paced, ticket-driven environment with enterprise-wide visibility

Interview Process

  • 1–2 virtual interviews via Microsoft Teams

  • Manager review typically within 1–2 days of shortlisting

Not eligible for Corp2Corp

Candidates must be legally authorized to work in the US without sponsorship.

CLIENT does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.