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Remote Technical Support Analyst Remote Jobs in O Fallon, IL

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Reproduce customer issues where possible, analyze logs and system behavior, validate configurations ...

KEYENCE

Field Application Engineer '27

Saint Louis, MO · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

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Remote Technical Support Analyst Remote information

See O Fallon, IL salary details

$14

$25

$40

How much do remote technical support analyst remote jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for remote technical support analyst remote in O'Fallon, IL is $25.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $29.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are popular job titles related to Remote Technical Support Analyst Remote jobs in O'Fallon, IL? For Remote Technical Support Analyst Remote jobs in O'Fallon, IL, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in O'Fallon, IL look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in O'Fallon, IL are:
What cities near O'Fallon, IL are hiring for Remote Technical Support Analyst Remote jobs? Cities near O'Fallon, IL with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in O'Fallon, IL as of July 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,428 per year, or $25.7 per hour.

Infrastructure Support Analyst

Workforce Connections

Saint Louis, MO • Remote

$27/hr

Contractor

Re-posted 27 days ago

Job description

Infrastructure Support Analyst 

Location: Remote (USA)
Schedule: Monday–Friday, 8:30 AM–5:00 PM CST
Start Date: January 26, 2026
Duration: 12-month contract
Extension/Conversion: Yes / Yes
Openings: 1

Position Overview

This role supports enterprise IT infrastructure services focused on managed file transfers (MFT) and job automation/scheduling. The analyst will help configure, maintain, deploy, and troubleshoot file transfer and automation workflows while supporting internal business teams across the organization.

This is a fully remote role that requires strong self-management skills and the ability to work through a high-volume service request queue.

Key Responsibilities

  • Manage and prioritize ServiceNow ticket queues related to MFT job design and deployment

  • Configure, maintain, and support job automation workflows in a Control-M environment

  • Partner with business teams to perform end-to-end testing of automated workflows

  • Administer external partner accounts within MFT platforms

  • Troubleshoot and resolve Level 2 and Level 3 incidents related to file transfer services

  • Ensure service delivery meets established SLAs

  • Support secure data transfer processes across enterprise systems

Required Qualifications

  • Bachelor’s degree in a quantitative, technical, or business-related field

  • 0–2 years of relevant IT or infrastructure support experience

  • Strong problem-solving and analytical skills

  • Ability to identify issues, gather data, and recommend solutions

  • Comfortable working independently in a remote environment

Preferred Qualifications

  • Experience in healthcare IT environments

  • Familiarity with regulatory and security-driven systems

  • Related IT certifications

Technical Skills (Top Priorities)

  1. Control-M (job scheduling / automation)

  2. Globalscape or similar MFT tools

  3. Encryption and secure file transfer concepts

  • Intermediate to advanced Microsoft Excel skills (macros a plus)

Team & Work Environment

  • Part of an Enterprise Scheduling / IT Production Control team

  • Supports file transfers and automation across multiple business lines

  • Fast-paced, ticket-driven environment with enterprise-wide visibility

Interview Process

  • 1–2 virtual interviews via Microsoft Teams

  • Manager review typically within 1–2 days of shortlisting

Not eligible for Corp2Corp

Candidates must be legally authorized to work in the US without sponsorship.

CLIENT does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.