Technical Support Analyst
Lisle, IL · On-site +1
Training will primarily be remote with less than 10% travel to the office. Description: Senior Technical Support Analyst - Vehicle Programming Customer Service is of the highest importance. This ...
Technical Support Analyst
Lisle, IL · On-site +1
Training will primarily be remote with less than 10% travel to the office. Description: Senior Technical Support Analyst - Vehicle Programming Customer Service is of the highest importance. This ...
Linux Support Analyst, Need MSP Experience, 3rd Shift - Work From Home For this Linux Support ... 100% Remote opportunity. Responsibilities: - Provide technical support for customers via phone ...
Linux Support Analyst, Need MSP Experience, 3rd Shift - Work From Home For this Linux Support ... 100% Remote opportunity. Responsibilities: - Provide technical support for customers via phone ...
Junior Financial Analyst (Remote)
Chicago, IL · Remote
$94K/yr
Junior Financial Analyst (Remote) Salary: $94,000 per year Location: Remote (United States ... Support long-term financial planning initiatives. * Build financial models for forecasting revenue ...
Quick apply
Junior Financial Analyst (Remote)
Chicago, IL · Remote
$94K/yr
Junior Financial Analyst (Remote) Salary: $94,000 per year Location: Remote (United States ... Support long-term financial planning initiatives. * Build financial models for forecasting revenue ...
Support Analyst
Downers Grove, IL · On-site +1
$70K - $100K/yr
This position can work remote within the United States and occasional travel to Downers Grove, IL ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...
Support Analyst
Downers Grove, IL · On-site +1
$70K - $100K/yr
This position can work remote within the United States and occasional travel to Downers Grove, IL ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...
Support Analyst
Downers Grove, IL · On-site +1
$70K - $100K/yr
This position can work remote within the United States and occasional travel to Downers Grove, IL ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...
Support Analyst
Downers Grove, IL · On-site +1
$70K - $100K/yr
This position can work remote within the United States and occasional travel to Downers Grove, IL ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...
Support Analyst
Downers Grove, IL · On-site +1
$70K - $100K/yr
This position can work remote within the United States and occasional travel to Downers Grove, IL ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...
Support Analyst
Downers Grove, IL · On-site +1
$70K - $100K/yr
This position can work remote within the United States and occasional travel to Downers Grove, IL ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...
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IT Support Technician
Chicago, IL · Remote
$38 - $40/hr
Provide remote technical support to end users for hardware, software, and connectivity issues. * Troubleshoot and resolve Microsoft 365 (Office 365) issues. * Administer basic user account management ...
Quick apply
Be Seen First
IT Support Technician
Chicago, IL · Remote
$38 - $40/hr
Provide remote technical support to end users for hardware, software, and connectivity issues. * Troubleshoot and resolve Microsoft 365 (Office 365) issues. * Administer basic user account management ...
... Remote. Technical Operations Analyst Responsibilities: - Enhance, support and monitor all aspects of the trading infrastructure. - Identify and facilitate the resolution of complex technical issues ...
... Remote. Technical Operations Analyst Responsibilities: - Enhance, support and monitor all aspects of the trading infrastructure. - Identify and facilitate the resolution of complex technical issues ...
Statistical Analyst (Remote Eligible)
Chicago, IL · On-site +1
$70K - $90K/yr
... family support to nutrition, employment, disability, and international development. Mathematica ... Draft sections of reports, including technical appendices, and presentations for colleagues ...
Statistical Analyst (Remote Eligible)
Chicago, IL · On-site +1
$70K - $90K/yr
... family support to nutrition, employment, disability, and international development. Mathematica ... Draft sections of reports, including technical appendices, and presentations for colleagues ...
Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...
Quick apply
Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...
About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our ... Ability to write SQL queries to retrieve and analyze data from internal databases. * Polyglot:
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About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our ... Ability to write SQL queries to retrieve and analyze data from internal databases. * Polyglot:
eBilling Analyst - Remote
Warrenville, IL · On-site +1
$18.99 - $26.59/hr
Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...
eBilling Analyst - Remote
Warrenville, IL · On-site +1
$18.99 - $26.59/hr
Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...
eBilling Analyst - Remote
Warrenville, IL · Remote
$18.99 - $26.59/hr
Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...
eBilling Analyst - Remote
Warrenville, IL · Remote
$18.99 - $26.59/hr
Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...
Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...
Quick apply
Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...
eBilling Analyst - Remote
Warrenville, IL · Remote
$18.99 - $26.59/hr
Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...
eBilling Analyst - Remote
Warrenville, IL · Remote
$18.99 - $26.59/hr
Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...
Automation Business Analyst (Remote)
Chicago, IL · On-site +1
The role is a key link between the technical team and the business stakeholders to ensure effective ... The candidate would also support the facilitation of discovery sessions across multiple teams and ...
Automation Business Analyst (Remote)
Chicago, IL · On-site +1
The role is a key link between the technical team and the business stakeholders to ensure effective ... The candidate would also support the facilitation of discovery sessions across multiple teams and ...
eBilling Analyst - Remote
Warrenville, IL · On-site +1
$18.99 - $26.59/hr
Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...
eBilling Analyst - Remote
Warrenville, IL · On-site +1
$18.99 - $26.59/hr
Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...
Overview Connection has a fantastic opportunity through our Technical Staffing division for an ... This position is remote and offers benefits! Responsibilities * Review and configure Tenable ...
Overview Connection has a fantastic opportunity through our Technical Staffing division for an ... This position is remote and offers benefits! Responsibilities * Review and configure Tenable ...
... support the business and spur innovation ... OverviewConnection has a fantastic opportunity through our Technical Staffing division for an ...
... support the business and spur innovation ... OverviewConnection has a fantastic opportunity through our Technical Staffing division for an ...
... support the business and spur innovation ... OverviewConnection has a fantastic opportunity through our Technical Staffing division for an ...
... support the business and spur innovation ... OverviewConnection has a fantastic opportunity through our Technical Staffing division for an ...
Remote Technical Support Analyst Remote information
See Elgin, IL salary details
$15.21 - $17.74
9% of jobs
$17.74 - $20.26
12% of jobs
$20.98 is the 25th percentile. Wages below this are outliers.
$20.26 - $22.79
16% of jobs
The median wage is $24.65 / hr.
$22.79 - $25.32
18% of jobs
$25.32 - $27.85
12% of jobs
$29.80 is the 75th percentile. Wages above this are outliers.
$27.85 - $30.37
11% of jobs
$30.37 - $32.90
10% of jobs
$32.90 - $35.43
6% of jobs
$35.43 - $37.96
3% of jobs
$37.96 - $40.48
1% of jobs
$40.48 - $43.01
2% of jobs
$15
$27
$43
How much do remote technical support analyst remote jobs pay per hour?
As of Jul 27, 2026, the average hourly pay for remote technical support analyst remote in Elgin, IL is $27.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $30.91 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?
To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.
What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?
| Aspect | Remote Technical Support Analyst Remote | Remote Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically certifications like CompTIA A+ or Network+; technical knowledge | Customer service skills; may have certifications like HDI or ITIL |
| Work Environment | Technical troubleshooting, remote access tools, diagnostic software | Customer communication, issue resolution via chat, email, or phone |
| Employer & Industry Usage | IT companies, tech support firms, software providers | Retail, telecom, e-commerce, service industries |
While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.
What is a Remote Technical Support Analyst?
A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.
What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?
Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Elgin, IL? For Remote Technical Support Analyst Remote jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Elgin, IL look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Remote Technical Support Analyst Remote jobs? Cities near Elgin, IL with the most Remote Technical Support Analyst Remote job openings:
Job description
Training will primarily be remote with less than 10% travel to the office.
Description:
Senior Technical Support Analyst - Vehicle Programming
Customer Service is of the highest importance.
This consultant serves as a technical expert supporting client dealer technicians with vehicle software, electronic control module (ECM) programming, and diagnostic tools. The role provides advanced technical assistance for programming, calibration updates, parameter changes, software configuration, and service tool operation while ensuring vehicle changes remain compliant with engineering and regulatory requirements.
The position works closely with dealer technicians and internal engineering teams to troubleshoot complex programming concerns, identify emerging issues, improve technical documentation, and support continuous improvement initiatives. Previous diesel or heavy-duty truck experience and strong customer support skills are essential.
This position supports client dealer technicians and internal service organizations.
Responsibilities include but are not limited to:
Provide technical support for vehicle programming, software configuration, and diagnostic concerns through case files and phone support.
Assist dealer technicians with ECM, TCM, BCM, and other electronic control module programming and configuration.
Support service software including EZ-Tech, DLB, SDS, NavKal, and related diagnostic applications.
Review programming failures and determine appropriate troubleshooting and recovery actions.
Escalate product issues and software concerns to Service Engineering and software development teams.
Identify recurring issues and support continuous improvement initiatives.
Provide feedback to technical publications to improve service documentation.
Participate in testing and validation of new software releases, programming procedures, and service tools.
Future travel to dealer locations may be required.
Basic Requirements
Bachelor's degree
OR
At least 2 years of field service engineering, automotive service, diesel service, vehicle programming, or truck service experience
OR
At least 4 years of automotive, diesel, heavy-duty truck service, or technical support experience.
Desired Skills
Class 6-8 truck experience
Diesel engine and vehicle systems knowledge
Experience using OEM diagnostic and programming software
Experience performing electronic control module programming and parameter configuration
Familiarity with CAN communication and vehicle electronic systems
Strong diagnostic and troubleshooting skills
Excellent customer service and communication skills
Ability to interpret service manuals, wiring diagrams, and technical documentation
Experience supporting customers in a technical environment
Microsoft Office proficiency
Strong critical thinking and problem-solving skills
Notes:
Training will primarily be remote, with intermittent travel to client sites after hire. Overall travel is approximately 10%.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:
Senior Technical Support Analyst - Vehicle Programming
Customer Service is of the highest importance.
This consultant serves as a technical expert supporting client dealer technicians with vehicle software, electronic control module (ECM) programming, and diagnostic tools. The role provides advanced technical assistance for programming, calibration updates, parameter changes, software configuration, and service tool operation while ensuring vehicle changes remain compliant with engineering and regulatory requirements.
The position works closely with dealer technicians and internal engineering teams to troubleshoot complex programming concerns, identify emerging issues, improve technical documentation, and support continuous improvement initiatives. Previous diesel or heavy-duty truck experience and strong customer support skills are essential.
This position supports client dealer technicians and internal service organizations.
Responsibilities include but are not limited to:
Provide technical support for vehicle programming, software configuration, and diagnostic concerns through case files and phone support.
Assist dealer technicians with ECM, TCM, BCM, and other electronic control module programming and configuration.
Support service software including EZ-Tech, DLB, SDS, NavKal, and related diagnostic applications.
Review programming failures and determine appropriate troubleshooting and recovery actions.
Escalate product issues and software concerns to Service Engineering and software development teams.
Identify recurring issues and support continuous improvement initiatives.
Provide feedback to technical publications to improve service documentation.
Participate in testing and validation of new software releases, programming procedures, and service tools.
Future travel to dealer locations may be required.
Basic Requirements
Bachelor's degree
OR
At least 2 years of field service engineering, automotive service, diesel service, vehicle programming, or truck service experience
OR
At least 4 years of automotive, diesel, heavy-duty truck service, or technical support experience.
Desired Skills
Class 6-8 truck experience
Diesel engine and vehicle systems knowledge
Experience using OEM diagnostic and programming software
Experience performing electronic control module programming and parameter configuration
Familiarity with CAN communication and vehicle electronic systems
Strong diagnostic and troubleshooting skills
Excellent customer service and communication skills
Ability to interpret service manuals, wiring diagrams, and technical documentation
Experience supporting customers in a technical environment
Microsoft Office proficiency
Strong critical thinking and problem-solving skills
Notes:
Training will primarily be remote, with intermittent travel to client sites after hire. Overall travel is approximately 10%.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
About VIVA USA
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rolling Meadows, IL, US
Year founded
1996