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Remote Technical Support Analyst Remote Jobs in Elgin, IL

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

  • Medical

  • Dental

  • Life

  • Retirement

... analyze and recognize trends in technical data and manage escalated cases; maintain and submit ... out Remote Performance Reviews; responsible for escalated case support which includes ...

RR Donnelley

eBilling Analyst - Remote

Warrenville, IL · On-site +1

$18.99 - $26.59/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...

RR Donnelley

eBilling Analyst - Remote

Warrenville, IL · Remote

$18.99 - $26.59/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...

RR Donnelley

eBilling Analyst - Remote

Warrenville, IL · Remote

$18.99 - $26.59/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...

YO AI Labs

AI Consulting Expert - Remote

Chicago, IL · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Analytical Reasoning * Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical ...

Mcdonagh demolition

IT Helpdesk

Chicago, IL · Remote

$35 - $65/hr

What You'll Do Provide remote technical support to employees and customers. Troubleshoot hardware, software, connectivity, account, and access issues. Respond to support requests through ticketing ...

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Remote Technical Support Analyst Remote information

See Elgin, IL salary details

$15

$27

$43

How much do remote technical support analyst remote jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote technical support analyst remote in Elgin, IL is $27.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $30.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

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For Remote Technical Support Analyst Remote jobs in Elgin, IL, the most frequently searched job titles are:

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The top searched job categories for Remote Technical Support Analyst Remote jobs in Elgin, IL are:

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Cities near Elgin, IL with the most Remote Technical Support Analyst Remote job openings:

Remote Technical Support Analyst Remote jobs near you

Linux Support Analyst, Need MSP Experience, 3rd Shift - Work From Home

Next Step Systems

Des Plaines, IL • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

Linux Support Analyst, Need MSP Experience, 3rd Shift - Work From Home
For this Linux Support Analyst position, Managed Services Provider and Linux experience is required.
We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.
Responsibilities:
- Provide technical support for customers via phone, ticket system or messenger.
- Provide support in a wide range of advanced Linux and AWS server management issues.
- Use critical thinking skills to identify and resolve technical problems.
- Maintain effective communication with internal and external channels.
- Provide short-term resolutions and develop preventative measures for the longer term.
- Monitor server alerts for any performance issues and address them appropriately.
- Help create internal documentation as well as customer facing knowledge base.
- Assist in onboarding, training and mentoring new team members.
- Keep up to date with relevant technologies.
Qualifications:
- 1+ years of experience in customer service/technical support via phone or ticketing system.
- Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.
- Managed Services Provider (MSP) experience is required.
- Experience with troubleshooting in multi-user environments.
- Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
- General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
- Demonstration of independent thinking and decision-making abilities.
- Ability to multitask, adapt to changes quickly, and to prioritize work.
- Excellent communication, availability and interpersonal skills.
- Strong troubleshooting skills in a fast-paced environment.
- Open to 24/7 support environment.
- Availability to possibly working weekends.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Linux Support Analyst, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois Recruiting
Looking to hire for similar positions in Des Plaines, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Linux Support Analysts for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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