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Remote Technical Support Analyst Remote Jobs in Peoria, IL

InsuraTec

Sales Representative (Remote)

Pekin, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Canton, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Morton, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Peoria, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Belcan

Embedded Software Engineer 3

Mossville, IL · Remote

$57.90/hr

... is for a Remote Control Software Engineer to support the Remote Control System group. The ... Strong analytical, troubleshooting, communication, and collaboration skills. Top Candidates will ...

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Remote Technical Support Analyst Remote information

See Peoria, IL salary details

$15

$27

$42

How much do remote technical support analyst remote jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote technical support analyst remote in Peoria, IL is $27.02, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $30.67 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

Can I work remotely as a remote technical support analyst?

Yes, remote technical support analyst positions are commonly available and typically involve providing technical assistance via phone, chat, or email. These roles often require familiarity with remote support tools, troubleshooting skills, and sometimes certifications like CompTIA or Microsoft, making remote work feasible for qualified candidates.

What are popular job titles related to Remote Technical Support Analyst Remote jobs in Peoria, IL?

For Remote Technical Support Analyst Remote jobs in Peoria, IL, the most frequently searched job titles are:

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The top searched job categories for Remote Technical Support Analyst Remote jobs in Peoria, IL are:

What cities near Peoria, IL are hiring for Remote Technical Support Analyst Remote jobs?

Cities near Peoria, IL with the most Remote Technical Support Analyst Remote job openings:

Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in Peoria, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,199 per year, or $27 per hour.

Technical Support Specialist

Peoria, IL • On-site, Remote

Illinois Mutual Life Insurance Company
Insurance Services • 51 - 200 employees
Learn more about Illinois Mutual Life Insurance Companyexternal

$46K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Job Type
Full-time
Description
Job Title: Technical Support Specialist
Department: Information Technology
Reports To: AVP Infrastructure & Operations
Location: Home Office
Job Type: Full Time
Commitment to Core Values
At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member's contributions:
• Be honest, reliable and respectful
• Think of other first
• Work together to create results
• Stand out with personal, caring service
Job Summary
The Technical Support Specialist provides technical support for end-user technologies, resolving moderately complex issues while ensuring effective client service and security-related administration. Focuses on improving operational processes, supporting performance metrics, and contributing to system enhancements. Works independently with minimal supervision and assists with onboarding and technical initiatives.
Primary Responsibilities
Support / Monitoring
• Provide advanced support and general IT services to internal and external customers
• Manage incoming contacts (calls, tickets, walk-ups), ensuring accurate ticket documentation, prioritization, and timely resolution of more complex issues
• Troubleshoot and resolve moderately complex hardware, software, and access-related issues
• Perform advanced restorative actions to resolve recurring or escalated issues
• Maintain ownership of assigned / escalated tickets to ensure service metrics and SLAs are met
• Identify trends and recurring issues and recommend solutions
• Escalate complex incidents to senior-level support when necessary
• Create and maintain detailed knowledge base documentation
Client Services
• Configure and support end-user devices, including troubleshooting performance issues
• Deploy and support operating systems and enterprise applications
• Support onboarding and offboarding processes with minimal supervision
• Support with hardware lifecycle management and system upgrades
Security
• Perform user and group administration including policy application
• Support compliance with endpoint security standards
• Investigate and escalate potential security issues
Other
• Follow and improve departmental processes and procedures
• Participate in medium-complexity projects and system enhancements
• Provide mentorship and guidance to other support analysts
• Collaborate across IT teams to resolve cross-functional issues
• Research and recommend tools, technologies, and improvements
• Perform post-incident reviews and contribute to root cause analysis
Anticipated Salary: $46,000 - $50,000
Benefits Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include:
• Compressed 4 1/2-day work week (Half-Day Fridays)
• No monthly premium cost for employee medical, life and disability insurance coverage
• Paid time-off accrual, including annual rollover; and paid holidays
• Competitive 401(k) plan with immediate vesting on Company contributions
• Discounted on-site employee cafeteria
• On-site exercise facility and company-provided exercise time
• Tuition reimbursement and training incentives
• Access to voluntary dental and vision insurance coverage
Qualifications
  • Associate Degree in Computer Science or Information Technology, or equivalent experience, with
    2-4 years of practical experience.
  • Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft 365 or Azure certifications) preferred
  • Working knowledge of Active Directory and Azure AD (Entra ID) administration
  • Working knowledge of Microsoft Windows operating systems
  • Working knowledge of LAN/WAN networking and troubleshooting
  • Working knowledge of virtualization platforms
  • Experience with endpoint management and deployment tools
  • Ability to troubleshoot beyond documented procedures
  • Strong analytical and problem-solving skills
  • Ability to mentor junior technicians
  • Strong communication and documentation skills
  • Ability to work independently in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to work effectively in a team-oriented environment

Additional Requirements
Must be available, if required, on a 24-hour on-call basis.
Required Competencies (Proficiency Level)
  • Accountability (1)
  • Continuous Learning (2)
  • Customer Focus (2)
  • Integrity (1)
  • Organizational Awareness (1)
  • Teamwork (2)

This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs.
Illinois Mutual is an equal opportunity employer.

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